On Apr 7, 2009, at 6:14 AM, Kyle Cordes wrote:
> Luke Kanies wrote:
>> Considering how many people have told me they don't buy support
>> because they find Puppet so easy that they just don't need help, I'm
>> not too concerned about this yet.
>
> I think you're getting a false signal from this. I am confident that
> tools in/around Puppet to make a gentle learning curve would make it
> accessible to many times more users.  For every 1 person that tells  
> you
> this, there could be 10 (100?) who struggle for a few hours to get
> started, hit some of the many caveats, and wander away.

Count me one of the 10 (100?). I for one would try to get my $employer  
to buy support. And I'd probably cost you money at first in supporting  
me since I'm not a programmer and completely Ruby illiterate. I'm  
intrigued by puppet, got a proof of concept instance running, looked  
at what I really wanted to do with it and decided I didn't have the  
time/bandwidth to figure out ERB and everything else now. Things to  
gentle the learning curve would be awesome. Until they exist and/or I  
have a nice chunk of time to try to force new knowledge into my poor  
brain, I will probably not be moving much past my proof of concept.

--Susan

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