Kyle Cordes wrote: > Luke Kanies wrote: >> As is probably obvious, I've scaled back my free online support and my >> attempts at fixing every bug ever, but a certain amount is still > > There is dangerous territory nearby: Paying customers have a higher > expectation of a smooth out-of-box-experience, than open source users; > to make this happen it is necessary to debug vigorously. However, open > source users tend to chafe at the thought of a "community" version > intentionally left buggy while a "pay" version is fixed. I think the > only clean way out of this is a lot of debugging. > > Related to this, I can tell you from personal experience in commercial > software: support costs can be an enormously drain. The most effective > way to keep them down is with relentless quality improvement: kill bugs, > make features more comprehensible, document, make failure modes gentle, > make errors clear, etc. > But this is the value of a community. Too often the focus is on the developers. But users are even more valuable. If RL were to release a full featured community version, and then a supported version based on that.. the community is doing the hardening. This does not mean that the community version is bad.. just new. The proof would be that bugs get fixed in both.
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