>> >> Related to this, I can tell you from personal experience in >> commercial >> software: support costs can be an enormously drain. The most >> effective >> way to keep them down is with relentless quality improvement: kill >> bugs, >> make features more comprehensible, document, make failure modes >> gentle, >> make errors clear, etc. >
(said somewhat tongue and cheek) Hey, isn't that the purpose of commercial software? You need support because while it works in some way, yet does not completely work and must pay for support to get it working? :-) Support most certainly can be a profit center. In a serious note, for an OSS project I would say Puppet has a pretty good development/testing process. Hell I've known commercial products that went through less testing. Can Puppet's development process be improved? Definately yes and is something that will be constantly revisited. -L -- Larry Ludwig Reductive Labs --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Puppet Users" group. To post to this group, send email to puppet-users@googlegroups.com To unsubscribe from this group, send email to puppet-users+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/puppet-users?hl=en -~----------~----~----~----~------~----~------~--~---
