On Mon, Apr 6, 2009 at 6:30 PM, Mike <mhsemche...@gmail.com> wrote: > > I've been using Puppet for a month or two, and plan to keep on using > it. I would imagine that as long as there is a not-stagnant > community, bugs are being fixed regularly, it is included as part of > the distributions I use, and nothing comes along that is a lot better, > I'll keep using it. But the chances are relatively slim that I'll > ever contribute any code back. I'll always try to file a good bug > report or answer questions when they come up. But if I'm paying for > support, then all bets are off. If I were paying for support (and > with 10 linux machines and relatively simple needs, its unlikely that > I would pay for support) all bets are off - I'm not filing any bug > reports or helping anybody else. >
Mike, Why would support change your behavior so much? Clearly, the way my perspective has changed since I started working for an Open Source company cannot be overstated The way I saw it before your email (and this isn't just in regard to Puppet) was a classification of support customers handful of overlapping categories. For example 'bought support as a company policy', 'recognized the value of the project and bought support to support the project' and 'really needed help with the software'. I've used many open source projects and many commercial products. Ironically, particularly when considering your statement, I believe I have opened more bugs against commercial products. I also usually helped whomever with any software that I clearly could help with, regardless of the licensing. Your statement here stuck out and struck me as far removed from my own perspective. I'm hoping you will elaborate so I can better understand your position. Regards, Andrew > I don't know how many people would stop contributing if they had to > assign their copyrights to Reductive Labs. But that requirement > wouldn't stop me. Like Robin mentioned, I would guess over time the > number of contributors stays relatively small. If you think about the > Mythical Man Month, the number of contributors is always going to be > small - just like the percentage of people in an operating room who > are surgeons is relatively small. There are lots of non-code tasks > that are part of software development. > > And just for the record, if there was a version of Puppet that worked > on Windows clients, I probably would want some sort of support > contract for about 100 machines. > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Puppet Users" group. To post to this group, send email to puppet-users@googlegroups.com To unsubscribe from this group, send email to puppet-users+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/puppet-users?hl=en -~----------~----~----~----~------~----~------~--~---
