Luke Kanies wrote:
> Considering how many people have told me they don't buy support  
> because they find Puppet so easy that they just don't need help, I'm  
> not too concerned about this yet.

I think you're getting a false signal from this. I am confident that 
tools in/around Puppet to make a gentle learning curve would make it 
accessible to many times more users.  For every 1 person that tells you 
this, there could be 10 (100?) who struggle for a few hours to get 
started, hit some of the many caveats, and wander away.

I really like Puppet. I've been working with Linux for over a decade. I 
have a highly automation-centric mindset. I know Ruby and can read its 
stack traces. Yet I had to struggle quite a long while to get Puppet up 
and going correctly on a set of machines.

The sky is the limit, in terms of using the fruits of monetization to 
create a positive feedback loop in which more success (users / money / 
polish) yields more success.


-- 
Kyle Cordes
http://kylecordes.com

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