If you want to add an HTML table, sure ... add it to the .dtl If you want to add columns to an existing table, http://forums.otterhub.org/viewtopic.php?f=60&t=5156 If you want to add calculated columns to an existing table, you will need to program that. If you want to create a database table, you'll have to do that within your database.
On Wed, Jul 10, 2013 at 9:41 AM, Darshak Modi <darshak.m...@elitecore.com>wrote: > If I want add table Then modifying dtl will do ? Can you guide how to do ? > > Darshak Modi | Telecom Practices > Office: 079-26405600 | +91-9909008245 > Skype: darshakamodi > > On 10-07-2013 PM 07:01, Gerald Young wrote: > >> the .xml is only going to provide filter information. It will not >> provided "new columns" (per the subject of this thread) or "new tables" per >> your original post. >> >> Also, since you are using Kix, you could probably ask via someone who >> provides Kix support. >> >> Did you take a look at the link you provided? http://forums.otterhub.org/ >> **viewtopic.php?f=53&t=6351#**p25546<http://forums.otterhub.org/viewtopic.php?f=53&t=6351#p25546> >> As a workaround, please use at least 2 QueueIDs or 2 Queues as search >> attributes (even if they are the same): >> >> >> On Wed, Jul 10, 2013 at 9:15 AM, Darshak Modi >> <darshak.m...@elitecore.com<mailto: >> darshak.modi@**elitecore.com <darshak.m...@elitecore.com>>> wrote: >> >> I tried as below , but error is , I even tried Queues two times by >> seeing forum . Any suggestion ? >> >> http://forums.otterhub.org/**viewtopic.php?f=53&t=6351<http://forums.otterhub.org/viewtopic.php?f=53&t=6351> >> >> Can't use an undefined value as an ARRAY reference at >> /opt/otrs/KIXCore/Kernel/**System/SysConfig.pm line 1779. >> >> <ConfigItem Name="DashboardBackend###0600-**Paid" Required="0" >> Valid="1"> >> <Description Translatable="1">Parameters for the dashboard >> backend of the ticket pending reminder overview of the agent >> interface. "Limit" is the number of entries shown by default. >> "Group" is used to restrict the access to the plugin (e. g. Group: >> admin;group1;group2;). "Default" determines if the plugin is >> enabled by default or if the user needs to enable it manually. >> "CacheTTLLocal" is the cache time in minutes for the >> plugin.</Description> >> <Group>Ticket</Group> >> <SubGroup>Frontend::Agent::**Dashboard</SubGroup> >> <Setting> >> <Hash> >> <Item >> Key="Module">Kernel::Output::**HTML::DashboardTicketGeneric</**Item> >> <Item Key="Title">Paid Orders</Item> >> <Item Key="Description">All open tickets, these >> tickets have already been worked on, but need a response</Item> >> <Item Key="Attributes">Queues=**MTWINS;</Item> >> <Item Key="Filter">All</Item> >> <Item Key="Time">Age</Item> >> <Item Key="Limit">10</Item> >> <Item Key="Permission">rw</Item> >> <Item Key="Block">ContentLarge</**Item> >> <Item Key="Group">MTWINS</Item> >> <Item Key="Default">1</Item> >> <Item Key="CacheTTLLocal">0.5</Item> >> </Hash> >> >> </Setting> >> </ConfigItem> >> >> Darshak Modi | Telecom Practices >> Office: 079-26405600 | +91-9909008245 >> Skype: darshakamodi >> >> On 10-07-2013 PM 06:31, Gerald Young wrote: >> >> If you have tried it and were not successful, you'd be asking >> a different question. >> If you have tried it and it was successful, you would not be >> asking the question. >> >> >> >> On Wed, Jul 10, 2013 at 8:50 AM, Darshak Modi >> <darshak.m...@elitecore.com >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com> >> > >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com> >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com>>>> >> wrote: >> >> Can I not achieve using the xml config ? Like below >> sample, can I >> add another block/xml >> See the link >> http://blog.otrs.org/2010/09/**26/keep-an-eye-on-certain-** >> customers/<http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/> >> As per document, I can have count/array/hash also. >> >> >> <ConfigItem >> Name="Ticket::Frontend::**AgentTicketEscalationView### >> **SortBy::Default" >> Required="1" Valid="1"> >> <Description Translatable="1">Defines the default >> ticket >> attribute for ticket sorting in the escalation view of the >> agent >> interface.</Description> >> <Group>Ticket</Group> >> <SubGroup>Frontend::Agent::**Ticket::ViewEscalation</** >> SubGroup> >> <Setting> >> <Option SelectedID="EscalationTime"> >> <Item Key="Age">Age</Item> >> <Item Key="Ticket">Ticket</Item> >> <Item Key="Subject">Subject</Item> >> <Item Key="Queue">Queue</Item> >> <Item Key="Priority">Priority</Item> >> <Item >> Key="EscalationTime">**EscalationTime</Item> >> </Option> >> </Setting> >> </ConfigItem> >> >> >> Darshak Modi | Telecom Practices >> Office: 079-26405600 | +91-9909008245 >> Skype: darshakamodi >> >> On 10-07-2013 PM 05:30, Gerald Young wrote: >> >> >> 0130 is just a number. It is used for sort order. >> Agent and queue are fields added to the dtl. I posted >> a link >> yesterday on this list. >> >> Calculated fields (count) require programming. >> >> On Jul 10, 2013 1:13 AM, "Darshak Modi" >> <darshak.m...@elitecore.com >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com> >> > >> >> <mailto:darshak.modi@**elitecore.com<darshak.m...@elitecore.com> >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com> >> >> >> >> <mailto:darshak.modi@**elitecore.com<darshak.m...@elitecore.com> >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com> >> > >> >> >> <mailto:darshak.modi@**elitecore.com<darshak.m...@elitecore.com> >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com>>>>> >> wrote: >> >> Hello, >> I want to add some tables like >> AgentName/Owner, OpenCount, CloseCount, >> And >> QueueNane, OpenCount, CloseCount, I checked the >> xml files and >> understood that we can do by creating xml in Files. >> However I did not understood what this means , >> waht this 0130 >> means? And how to get/customize for my requirement. >> >> >> >> DashboardBackend###*0130*-**TicketOpen >> >> >> -- Darshak Modi | Telecom Practices >> Office: 079-26405600 |+91-9909008245 >> <tel:%2B91-9909008245> >> >> Skype: darshakamodi >> >> >> ------------------------------** >> ------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> >> ------------------------------** >> ------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> ------------------------------** >> ------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> >> >> ------------------------------**------------------------------** >> --------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> ------------------------------**------------------------------** >> --------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> >> >> ------------------------------**------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
