I tried as below , but error is , I even tried Queues two times by
seeing forum . Any suggestion ?
http://forums.otterhub.org/viewtopic.php?f=53&t=6351
Can't use an undefined value as an ARRAY reference at
/opt/otrs/KIXCore/Kernel/System/SysConfig.pm line 1779.
<ConfigItem Name="DashboardBackend###0600-Paid" Required="0" Valid="1">
<Description Translatable="1">Parameters for the dashboard
backend of the ticket pending reminder overview of the agent interface.
"Limit" is the number of entries shown by default. "Group" is used to
restrict the access to the plugin (e. g. Group: admin;group1;group2;).
"Default" determines if the plugin is enabled by default or if the user
needs to enable it manually. "CacheTTLLocal" is the cache time in
minutes for the plugin.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Dashboard</SubGroup>
<Setting>
<Hash>
<Item
Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
<Item Key="Title">Paid Orders</Item>
<Item Key="Description">All open tickets, these tickets
have already been worked on, but need a response</Item>
<Item Key="Attributes">Queues=MTWINS;</Item>
<Item Key="Filter">All</Item>
<Item Key="Time">Age</Item>
<Item Key="Limit">10</Item>
<Item Key="Permission">rw</Item>
<Item Key="Block">ContentLarge</Item>
<Item Key="Group">MTWINS</Item>
<Item Key="Default">1</Item>
<Item Key="CacheTTLLocal">0.5</Item>
</Hash>
</Setting>
</ConfigItem>
Darshak Modi | Telecom Practices
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
On 10-07-2013 PM 06:31, Gerald Young wrote:
If you have tried it and were not successful, you'd be asking a
different question.
If you have tried it and it was successful, you would not be asking
the question.
On Wed, Jul 10, 2013 at 8:50 AM, Darshak Modi
<darshak.m...@elitecore.com <mailto:darshak.m...@elitecore.com>> wrote:
Can I not achieve using the xml config ? Like below sample, can I
add another block/xml
See the link
http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/
As per document, I can have count/array/hash also.
<ConfigItem
Name="Ticket::Frontend::AgentTicketEscalationView###SortBy::Default"
Required="1" Valid="1">
<Description Translatable="1">Defines the default ticket
attribute for ticket sorting in the escalation view of the agent
interface.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Ticket::ViewEscalation</SubGroup>
<Setting>
<Option SelectedID="EscalationTime">
<Item Key="Age">Age</Item>
<Item Key="Ticket">Ticket</Item>
<Item Key="Subject">Subject</Item>
<Item Key="Queue">Queue</Item>
<Item Key="Priority">Priority</Item>
<Item Key="EscalationTime">EscalationTime</Item>
</Option>
</Setting>
</ConfigItem>
Darshak Modi | Telecom Practices
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
On 10-07-2013 PM 05:30, Gerald Young wrote:
0130 is just a number. It is used for sort order.
Agent and queue are fields added to the dtl. I posted a link
yesterday on this list.
Calculated fields (count) require programming.
On Jul 10, 2013 1:13 AM, "Darshak Modi"
<darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>> wrote:
Hello,
I want to add some tables like
AgentName/Owner, OpenCount, CloseCount,
And
QueueNane, OpenCount, CloseCount, I checked the xml files and
understood that we can do by creating xml in Files.
However I did not understood what this means , waht this 0130
means? And how to get/customize for my requirement.
DashboardBackend###*0130*-TicketOpen
-- Darshak Modi | Telecom Practices
Office: 079-26405600 |+91-9909008245 <tel:%2B91-9909008245>
Skype: darshakamodi
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