Can I not achieve using the xml config ? Like below sample, can I add
another block/xml
See the link
http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/ As per
document, I can have count/array/hash also.
<ConfigItem
Name="Ticket::Frontend::AgentTicketEscalationView###SortBy::Default"
Required="1" Valid="1">
<Description Translatable="1">Defines the default ticket
attribute for ticket sorting in the escalation view of the agent
interface.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Ticket::ViewEscalation</SubGroup>
<Setting>
<Option SelectedID="EscalationTime">
<Item Key="Age">Age</Item>
<Item Key="Ticket">Ticket</Item>
<Item Key="Subject">Subject</Item>
<Item Key="Queue">Queue</Item>
<Item Key="Priority">Priority</Item>
<Item Key="EscalationTime">EscalationTime</Item>
</Option>
</Setting>
</ConfigItem>
Darshak Modi | Telecom Practices
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
On 10-07-2013 PM 05:30, Gerald Young wrote:
0130 is just a number. It is used for sort order.
Agent and queue are fields added to the dtl. I posted a link yesterday
on this list.
Calculated fields (count) require programming.
On Jul 10, 2013 1:13 AM, "Darshak Modi" <darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>> wrote:
Hello,
I want to add some tables like
AgentName/Owner, OpenCount, CloseCount,
And
QueueNane, OpenCount, CloseCount, I checked the xml files and
understood that we can do by creating xml in Files.
However I did not understood what this means , waht this 0130
means? And how to get/customize for my requirement.
DashboardBackend###*0130*-TicketOpen
--
Darshak Modi | Telecom Practices
Office: 079-26405600 |+91-9909008245 <tel:%2B91-9909008245>
Skype: darshakamodi
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