0130 is just a number. It is used for sort order. Agent and queue are fields added to the dtl. I posted a link yesterday on this list.
Calculated fields (count) require programming. On Jul 10, 2013 1:13 AM, "Darshak Modi" <darshak.m...@elitecore.com> wrote: > Hello, > I want to add some tables like > AgentName/Owner, OpenCount, CloseCount, > And > QueueNane, OpenCount, CloseCount, I checked the xml files and understood > that we can do by creating xml in Files. > However I did not understood what this means , waht this 0130 means? And > how to get/customize for my requirement. > > > > DashboardBackend###*0130*-TicketOpen > > -- > Darshak Modi | Telecom Practices > Office: 079-26405600 | +91-9909008245 > Skype: darshakamodi > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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