I know you *said* you did, but what you posted did not reflect what you said.
On Wed, Jul 10, 2013 at 9:31 AM, Gerald Young <cryth...@gmail.com> wrote: > the .xml is only going to provide filter information. It will not provided > "new columns" (per the subject of this thread) or "new tables" per your > original post. > > Also, since you are using Kix, you could probably ask via someone who > provides Kix support. > > Did you take a look at the link you provided? > http://forums.otterhub.org/viewtopic.php?f=53&t=6351#p25546 > As a workaround, please use at least 2 QueueIDs or 2 Queues as search > attributes (even if they are the same): > > > On Wed, Jul 10, 2013 at 9:15 AM, Darshak Modi > <darshak.m...@elitecore.com>wrote: > >> I tried as below , but error is , I even tried Queues two times by seeing >> forum . Any suggestion ? >> http://forums.otterhub.org/**viewtopic.php?f=53&t=6351<http://forums.otterhub.org/viewtopic.php?f=53&t=6351> >> >> Can't use an undefined value as an ARRAY reference at >> /opt/otrs/KIXCore/Kernel/**System/SysConfig.pm line 1779. >> >> <ConfigItem Name="DashboardBackend###0600-**Paid" Required="0" Valid="1"> >> <Description Translatable="1">Parameters for the dashboard >> backend of the ticket pending reminder overview of the agent interface. >> "Limit" is the number of entries shown by default. "Group" is used to >> restrict the access to the plugin (e. g. Group: admin;group1;group2;). >> "Default" determines if the plugin is enabled by default or if the user >> needs to enable it manually. "CacheTTLLocal" is the cache time in minutes >> for the plugin.</Description> >> <Group>Ticket</Group> >> <SubGroup>Frontend::Agent::**Dashboard</SubGroup> >> <Setting> >> <Hash> >> <Item Key="Module">Kernel::Output::** >> HTML::DashboardTicketGeneric</**Item> >> <Item Key="Title">Paid Orders</Item> >> <Item Key="Description">All open tickets, these tickets >> have already been worked on, but need a response</Item> >> <Item Key="Attributes">Queues=**MTWINS;</Item> >> <Item Key="Filter">All</Item> >> <Item Key="Time">Age</Item> >> <Item Key="Limit">10</Item> >> <Item Key="Permission">rw</Item> >> <Item Key="Block">ContentLarge</**Item> >> <Item Key="Group">MTWINS</Item> >> <Item Key="Default">1</Item> >> <Item Key="CacheTTLLocal">0.5</Item> >> </Hash> >> >> </Setting> >> </ConfigItem> >> >> Darshak Modi | Telecom Practices >> Office: 079-26405600 | +91-9909008245 >> Skype: darshakamodi >> >> On 10-07-2013 PM 06:31, Gerald Young wrote: >> >>> If you have tried it and were not successful, you'd be asking a >>> different question. >>> If you have tried it and it was successful, you would not be asking the >>> question. >>> >>> >>> >>> On Wed, Jul 10, 2013 at 8:50 AM, Darshak Modi < >>> darshak.m...@elitecore.com >>> <mailto:darshak.modi@**elitecore.com<darshak.m...@elitecore.com>>> >>> wrote: >>> >>> Can I not achieve using the xml config ? Like below sample, can I >>> add another block/xml >>> See the link >>> http://blog.otrs.org/2010/09/**26/keep-an-eye-on-certain-** >>> customers/<http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/> >>> As per document, I can have count/array/hash also. >>> >>> >>> <ConfigItem >>> Name="Ticket::Frontend::**AgentTicketEscalationView###** >>> SortBy::Default" >>> Required="1" Valid="1"> >>> <Description Translatable="1">Defines the default ticket >>> attribute for ticket sorting in the escalation view of the agent >>> interface.</Description> >>> <Group>Ticket</Group> >>> <SubGroup>Frontend::Agent::**Ticket::ViewEscalation</**SubGroup> >>> <Setting> >>> <Option SelectedID="EscalationTime"> >>> <Item Key="Age">Age</Item> >>> <Item Key="Ticket">Ticket</Item> >>> <Item Key="Subject">Subject</Item> >>> <Item Key="Queue">Queue</Item> >>> <Item Key="Priority">Priority</Item> >>> <Item Key="EscalationTime">**EscalationTime</Item> >>> </Option> >>> </Setting> >>> </ConfigItem> >>> >>> >>> Darshak Modi | Telecom Practices >>> Office: 079-26405600 | +91-9909008245 >>> Skype: darshakamodi >>> >>> On 10-07-2013 PM 05:30, Gerald Young wrote: >>> >>> >>> 0130 is just a number. It is used for sort order. >>> Agent and queue are fields added to the dtl. I posted a link >>> yesterday on this list. >>> >>> Calculated fields (count) require programming. >>> >>> On Jul 10, 2013 1:13 AM, "Darshak Modi" >>> <darshak.m...@elitecore.com >>> <mailto:darshak.modi@**elitecore.com<darshak.m...@elitecore.com> >>> > >>> <mailto:darshak.modi@**elitecore.com<darshak.m...@elitecore.com> >>> >>> <mailto:darshak.modi@**elitecore.com<darshak.m...@elitecore.com>>>> >>> wrote: >>> >>> Hello, >>> I want to add some tables like >>> AgentName/Owner, OpenCount, CloseCount, >>> And >>> QueueNane, OpenCount, CloseCount, I checked the xml files and >>> understood that we can do by creating xml in Files. >>> However I did not understood what this means , waht this >>> 0130 >>> means? And how to get/customize for my requirement. >>> >>> >>> >>> DashboardBackend###*0130*-**TicketOpen >>> >>> >>> -- Darshak Modi | Telecom Practices >>> Office: 079-26405600 |+91-9909008245 <tel:%2B91-9909008245> >>> >>> Skype: darshakamodi >>> >>> >>> ------------------------------** >>> ------------------------------**--------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: >>> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >>> To unsubscribe: http://lists.otrs.org/cgi-bin/** >>> listinfo/otrs <http://lists.otrs.org/cgi-bin/listinfo/otrs> >>> >>> >>> >>> ------------------------------**------------------------------** >>> --------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: >>> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >>> To unsubscribe: >>> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >>> >>> >>> ------------------------------**------------------------------** >>> --------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: >>> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >>> To unsubscribe: >>> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >>> >>> >>> >>> >>> ------------------------------**------------------------------** >>> --------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: >>> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >>> To unsubscribe: >>> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >>> >> >> ------------------------------**------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> > >
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