If I want add table Then modifying dtl will do ? Can you guide how to do ?
Darshak Modi | Telecom Practices
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
On 10-07-2013 PM 07:01, Gerald Young wrote:
the .xml is only going to provide filter information. It will not
provided "new columns" (per the subject of this thread) or "new
tables" per your original post.
Also, since you are using Kix, you could probably ask via someone who
provides Kix support.
Did you take a look at the link you provided?
http://forums.otterhub.org/viewtopic.php?f=53&t=6351#p25546
As a workaround, please use at least 2 QueueIDs or 2 Queues as search
attributes (even if they are the same):
On Wed, Jul 10, 2013 at 9:15 AM, Darshak Modi
<darshak.m...@elitecore.com <mailto:darshak.m...@elitecore.com>> wrote:
I tried as below , but error is , I even tried Queues two times by
seeing forum . Any suggestion ?
http://forums.otterhub.org/viewtopic.php?f=53&t=6351
Can't use an undefined value as an ARRAY reference at
/opt/otrs/KIXCore/Kernel/System/SysConfig.pm line 1779.
<ConfigItem Name="DashboardBackend###0600-Paid" Required="0"
Valid="1">
<Description Translatable="1">Parameters for the dashboard
backend of the ticket pending reminder overview of the agent
interface. "Limit" is the number of entries shown by default.
"Group" is used to restrict the access to the plugin (e. g. Group:
admin;group1;group2;). "Default" determines if the plugin is
enabled by default or if the user needs to enable it manually.
"CacheTTLLocal" is the cache time in minutes for the
plugin.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Dashboard</SubGroup>
<Setting>
<Hash>
<Item
Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
<Item Key="Title">Paid Orders</Item>
<Item Key="Description">All open tickets, these
tickets have already been worked on, but need a response</Item>
<Item Key="Attributes">Queues=MTWINS;</Item>
<Item Key="Filter">All</Item>
<Item Key="Time">Age</Item>
<Item Key="Limit">10</Item>
<Item Key="Permission">rw</Item>
<Item Key="Block">ContentLarge</Item>
<Item Key="Group">MTWINS</Item>
<Item Key="Default">1</Item>
<Item Key="CacheTTLLocal">0.5</Item>
</Hash>
</Setting>
</ConfigItem>
Darshak Modi | Telecom Practices
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
On 10-07-2013 PM 06:31, Gerald Young wrote:
If you have tried it and were not successful, you'd be asking
a different question.
If you have tried it and it was successful, you would not be
asking the question.
On Wed, Jul 10, 2013 at 8:50 AM, Darshak Modi
<darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>> wrote:
Can I not achieve using the xml config ? Like below
sample, can I
add another block/xml
See the link
http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/
As per document, I can have count/array/hash also.
<ConfigItem
Name="Ticket::Frontend::AgentTicketEscalationView###SortBy::Default"
Required="1" Valid="1">
<Description Translatable="1">Defines the default
ticket
attribute for ticket sorting in the escalation view of the
agent
interface.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Ticket::ViewEscalation</SubGroup>
<Setting>
<Option SelectedID="EscalationTime">
<Item Key="Age">Age</Item>
<Item Key="Ticket">Ticket</Item>
<Item Key="Subject">Subject</Item>
<Item Key="Queue">Queue</Item>
<Item Key="Priority">Priority</Item>
<Item
Key="EscalationTime">EscalationTime</Item>
</Option>
</Setting>
</ConfigItem>
Darshak Modi | Telecom Practices
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
On 10-07-2013 PM 05:30, Gerald Young wrote:
0130 is just a number. It is used for sort order.
Agent and queue are fields added to the dtl. I posted
a link
yesterday on this list.
Calculated fields (count) require programming.
On Jul 10, 2013 1:13 AM, "Darshak Modi"
<darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>>> wrote:
Hello,
I want to add some tables like
AgentName/Owner, OpenCount, CloseCount,
And
QueueNane, OpenCount, CloseCount, I checked the
xml files and
understood that we can do by creating xml in Files.
However I did not understood what this means ,
waht this 0130
means? And how to get/customize for my requirement.
DashboardBackend###*0130*-TicketOpen
-- Darshak Modi | Telecom Practices
Office: 079-26405600 |+91-9909008245
<tel:%2B91-9909008245>
Skype: darshakamodi
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
