If you have tried it and were not successful, you'd be asking a different question. If you have tried it and it was successful, you would not be asking the question.
On Wed, Jul 10, 2013 at 8:50 AM, Darshak Modi <darshak.m...@elitecore.com>wrote: > Can I not achieve using the xml config ? Like below sample, can I add > another block/xml > See the link > http://blog.otrs.org/2010/09/**26/keep-an-eye-on-certain-**customers/<http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/>As > per document, I can have count/array/hash also. > > > <ConfigItem > Name="Ticket::Frontend::**AgentTicketEscalationView###**SortBy::Default" > Required="1" Valid="1"> > <Description Translatable="1">Defines the default ticket attribute > for ticket sorting in the escalation view of the agent > interface.</Description> > <Group>Ticket</Group> > <SubGroup>Frontend::Agent::**Ticket::ViewEscalation</**SubGroup> > <Setting> > <Option SelectedID="EscalationTime"> > <Item Key="Age">Age</Item> > <Item Key="Ticket">Ticket</Item> > <Item Key="Subject">Subject</Item> > <Item Key="Queue">Queue</Item> > <Item Key="Priority">Priority</Item> > <Item Key="EscalationTime">**EscalationTime</Item> > </Option> > </Setting> > </ConfigItem> > > > Darshak Modi | Telecom Practices > Office: 079-26405600 | +91-9909008245 > Skype: darshakamodi > > On 10-07-2013 PM 05:30, Gerald Young wrote: > >> >> 0130 is just a number. It is used for sort order. >> Agent and queue are fields added to the dtl. I posted a link yesterday on >> this list. >> >> Calculated fields (count) require programming. >> >> On Jul 10, 2013 1:13 AM, "Darshak Modi" <darshak.m...@elitecore.com<mailto: >> darshak.modi@**elitecore.com <darshak.m...@elitecore.com>>> wrote: >> >> Hello, >> I want to add some tables like >> AgentName/Owner, OpenCount, CloseCount, >> And >> QueueNane, OpenCount, CloseCount, I checked the xml files and >> understood that we can do by creating xml in Files. >> However I did not understood what this means , waht this 0130 >> means? And how to get/customize for my requirement. >> >> >> >> DashboardBackend###*0130*-**TicketOpen >> >> >> -- Darshak Modi | Telecom Practices >> Office: 079-26405600 |+91-9909008245 <tel:%2B91-9909008245> >> >> Skype: darshakamodi >> >> >> ------------------------------**------------------------------** >> --------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> >> ------------------------------**------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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