On 1/13/22 00:32, Alessandro Vesely via mailop wrote:
As an extra courtesy you could add something like "We're sorry that our mail was considered spam, it's not our intent to send unsolicited mail."
That's appropriate for the specific case where the MUA flags the list owner that the message was moved to the recipient's spam folder, likely a corner case overall but one that has been discussed in this thread. I'm not aware of any client-side IMAP implementations that do this, but it seems that major provider webmail and IMAP implementations (Yahoo, etc.) may.
Also appropriate if the unsubscribe link offers a menu of reasons for the unsub and the user selects the "this is spam" option.
Heck, spam is not the reason why one unsubs from a mailing list. For example, one may join a list about a product when she first installed it and leave after a while. Then yes, there are mailing lists with no moderators, which send spam. If the signal to noise ration drops below some level one can loose interest in the discussion and then unsubscribe from the list.
One situation on which I'm on the receiving end far too frequently is email that is totally unsolicited but very obviously "targeted". I get unsolicited email on a daily basis for webinars and white papers from companies with which I have zero prior interaction but are in my industry. I get at least two or three a day, they typically have an unsubscribe link, and the vast majority are sent via ESPs with plenty of apologists on this list. I'm looking at you, Marketo and Sendgrid.
Complaints to their abuse addresses rarely even get so much as a "You've been listwashed" ignore-bot response.
Of course, you only do that when you really didn't send unsolicited mail.
As long as ESPs don't vet customer-provided lists and don't require COI, either of which would cut into their bottom line, they send a ton of unsolicited mail but claim plausible deniability.
Unsolicited means without subscription, which we don't call "mailing list". Perhaps UCE? Yes, they often sport unsubscribe URIs, since they're mandatory in many countries, so as to masquerade as newsletters.
Precisely this. Rampantly this. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
