On Wed 12/Jan/2022 02:15:21 +0100 Matt Palmer via mailop wrote:
On Tue, Jan 11, 2022 at 11:40:10AM +0000, Laura Atkins via mailop wrote:
On 11 Jan 2022, at 10:25, Alessandro Vesely via mailop <mailop@mailop.org>
wrote:
On Tue 11/Jan/2022 07:40:31 +0100 Hans-Martin Mosner via mailop wrote:
As a list admin, you're between a rock and a hard place. In some
cases, unsubscribing the user who unknowingly caused the spam report is
indeed the easiest way out. If you find that your interest in keeping
the subscriber on the list weighs more than their interest in staying
on the list you should question the motivation of that list. Of
course, there are valid reasons, such as when you're contractually or
legally required to regularly inform customers. But when the
subscription to your list is entirely optional, I'd say out with them.
On the opposite, lists seem to me to be the easiest case. Like in the
usual behavior of web interface, to unsubscribe send a confirmation
request whereby the user can confirm unsub or just forget it. That way,
users can solve by themselves the question, for both automatic and
manually generated spam reports.
There are few things users hate more than getting a “did you really mean
to unsubscribe” email from companies they unsubscribed from. I’m pretty
sure I can point to multiple rants and examples and companies being
treated horribly on this mailing list when senders do that. I can see
“did you really mean to report our mail as spam” generating similar
negative feelings.
There's quite a difference between a list that was affirmatively subscribed
to by the user (or at least their e-mail address), compared to a list you
got subscribed to because some marketing weenie trawled the contact
database.
Mailman asks a password to set email preferences, but no password to
unsubscribe. So it is also possible that someone else unsubscribes your
address for you. In fact I myself did unsubscribe someone else a few times:
after FBL reports of my own posts, which are not hated less than confirmations.
Anyway, REPORT, DONT REPORT is quite hard to ask by email.
Best
Ale
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