On Tue, Jan 11, 2022 at 11:40:10AM +0000, Laura Atkins via mailop wrote: > > On 11 Jan 2022, at 10:25, Alessandro Vesely via mailop <mailop@mailop.org> > > wrote: > > On Tue 11/Jan/2022 07:40:31 +0100 Hans-Martin Mosner via mailop wrote: > >> As a list admin, you're between a rock and a hard place. In some > >> cases, unsubscribing the user who unknowingly caused the spam report is > >> indeed the easiest way out. If you find that your interest in keeping > >> the subscriber on the list weighs more than their interest in staying > >> on the list you should question the motivation of that list. Of > >> course, there are valid reasons, such as when you're contractually or > >> legally required to regularly inform customers. But when the > >> subscription to your list is entirely optional, I'd say out with them. > > > > On the opposite, lists seem to me to be the easiest case. Like in the > > usual behavior of web interface, to unsubscribe send a confirmation > > request whereby the user can confirm unsub or just forget it. That way, > > users can solve by themselves the question, for both automatic and > > manually generated spam reports. > > There are few things users hate more than getting a “did you really mean > to unsubscribe” email from companies they unsubscribed from. I’m pretty > sure I can point to multiple rants and examples and companies being > treated horribly on this mailing list when senders do that. I can see > “did you really mean to report our mail as spam” generating similar > negative feelings.
There's quite a difference between a list that was affirmatively subscribed to by the user (or at least their e-mail address), compared to a list you got subscribed to because some marketing weenie trawled the contact database. Asking someone if they *really* want to unsubscribe when they never subscribed in the first place is, I agree, very annoying. Personally, I don't even request unsubscription from marketing lists; I just keep reporting as spam until the spam filter gets the message and the sender is blocked solidly. Don't like the hit to your sending reputation? Then don't send spam. - Matt _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
