Hello,
in my opinion Office 365 does it right (in the browser). When marking an email as Junk, it will ask the user whether the message should *ALSO* be reported. This hints at the possibility that this will land at a human person (can be true for abuse reports), which makes this a good UI choice, in my opinion. Instead when the UI suggests that nothing will happen by marking a message as SPAM other than maybe local SPAM filter tuning, but then unbeknownst to the user abuse reports start flying around, then of course this will lead to problems down the road. Not hiding your actions in front of your own users would be a great start, that doesn't mean you need to explain ARF reporting to Jennice in Accounting, as the Office 365 implementation shows. It's as simple as "Do you want to report this email: REPORT, DONT REPORT". And as always it is very much unclear to a lot of users what Trash and Junk actually means, I'm sure this gets even more complicated in other languages and cultures. IMAP adds another piece of complexity here of course, but this is, in my opinion, primarily a UI problem. Lukas _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
