> On 11 Jan 2022, at 10:25, Alessandro Vesely via mailop <mailop@mailop.org> > wrote: > > On Tue 11/Jan/2022 07:40:31 +0100 Hans-Martin Mosner via mailop wrote: >> As a list admin, you're between a rock and a hard place. In some cases, >> unsubscribing the user who unknowingly caused the spam report is indeed the >> easiest way out. If you find that your interest in keeping the subscriber on >> the list weighs more than their interest in staying on the list you should >> question the motivation of that list. Of course, there are valid reasons, >> such as when you're contractually or legally required to regularly inform >> customers. But when the subscription to your list is entirely optional, I'd >> say out with them. > > > On the opposite, lists seem to me to be the easiest case. Like in the usual > behavior of web interface, to unsubscribe send a confirmation request whereby > the user can confirm unsub or just forget it. That way, users can solve by > themselves the question, for both automatic and manually generated spam > reports.
There are few things users hate more than getting a “did you really mean to unsubscribe” email from companies they unsubscribed from. I’m pretty sure I can point to multiple rants and examples and companies being treated horribly on this mailing list when senders do that. I can see “did you really mean to report our mail as spam” generating similar negative feelings. laura -- Having an Email Crisis? 800 823-9674 Laura Atkins Word to the Wise la...@wordtothewise.com (650) 437-0741 Email Delivery Blog: http://wordtothewise.com/blog
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