Another possibility is that the user set up an autofilter and forgot about it. I've seen this happen with Comcast's webmail. Not sure about Yahoo -- looking quickly I don't see a way to autofilter into spam, but I might be missing something.
On Mon, Jan 10, 2022 at 2:01 PM Matt Vernhout via mailop <mailop@mailop.org> wrote: > Also check which email client they are using. For example Thunderbird, or > another plugin, may move mail from the inbox to the junk folder without the > user taking action. > > Thus potentially generating a complaint without the user's knowledge. > > ~ Matt > > On Mon, Jan 10, 2022 at 4:53 PM Brie via mailop <mailop@mailop.org> wrote: > >> On 1/10/22 12:10 PM, Douglas Vought via mailop wrote: >> > I told the customer I removed her from email as I interpreted the abuse >> > report as a request to stop mailing her. She said, "no, I want to keep >> > receiving these emails and I didn't mark any of them as spam". >> > >> > But it happened again. The Yahoo anti-spam feedback system is saying an >> > email we sent her is abuse. >> > >> > Does anyone have any tips on handling abuse complaints on legit email? >> >> >> Once is an accident, two times is her being careless. Unsub her, and >> block her from resubscribing. If she can't use the Spam button >> responsibly even with the training wheels providers put on it... >> >> Well, that's her problem. >> >> -- >> Brielle Bruns >> The Summit Open Source Development Group >> http://www.sosdg.org / http://www.ahbl.org >> _______________________________________________ >> mailop mailing list >> mailop@mailop.org >> https://list.mailop.org/listinfo/mailop >> > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop > -- =============================================== Russell Clemings <russ...@clemings.com> ===============================================
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