On Wed, Apr 24, 2019 at 09:59:20AM +0100, Laura Atkins wrote:
>
> Have you ever handled delivery support for an ISP?
>
> If you haven’t I respectfully suggest that you might want to talk to a few of
> the folks who do the work about their actual working environment before
> making such sweeping statements about how they should act. Whether you like
> it or not, MS is well ahead of most other ISPs in terms of the free support
> they offer to non-customers.
>
> I mean, how much time and effort does your company spend building tools,
> processes and even entire websites for use by non-customers?
>
> laura
I would, in turn, suggest that your view might be a tiny bit narrower
than perhaps is appropriate. In today's environment, EVERYONE is
a Microsoft customer, even if they don't directly pay Microsoft for
a particular good or service.
If you can afford it, offering good service to fellow professionals
whose pennies don't clink directly into your coffer yields some
rewards for your firm.
Noblesse oblige? No, not so much as "enlightened self-interest".
And if anyone can, certainly Microsoft can afford it.
Kind regards,
- Brian
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