Hi, Another "funny" thing that I don't understand how junk mail are processed.
Just a little test I've done: I freshly open a new gmail account and send a spam (took some spam example we receive and pasted it into the mail) to my outlook.com mailbox from it. Resuit: I receive it in outlook INBOX. I mark it as junk at outlook, wait a few minutes, and send another mail same source same recipient. It ends up again in the INBOX. How is the filter relevant here ? Doesn't that shows there are some special treatment/whitelisting agreement between big ESP? In the meantime legit mails from our customers are rejected. I really would like to understand how this is possible. Sébastien RICCIO SYSTEM ADMINISTRATOR P +41 840 888 888 F +41 840 888 000 M sric...@swisscenter.com Sébastien RICCIO SYSTEM ADMINISTRATOR P +41 840 888 888 F +41 840 888 000 M sric...@swisscenter.com -----Original Message----- From: Sébastien Riccio Sent: dimanche, 21 avril 2019 06:53 To: mailop@mailop.org Subject: RE: [mailop] The utility of spam folders Hello, > you are forgetting that users are stupid. As I've mentioned before I have to > deal with abuse messages daily because > users press "Junk" > instead of "Delete" buttons. They don't understand the difference between > "Junk" and "Trash" or they sort a regular mail response to junk because they > don't like the answer they get. This, exactly! To keep our servers clean we're of course subscribed to as many as feedback loops as we can, including outlook.com's one and are daily monitoring them. We noticed that near 100% of the complaints are legit mails, almost none of them are real SPAM. It is basically people receiving messages from an ex boyfriend that they don't want to talk to anymore, or some informational lists they subscribed to but they are too lazy to use the unsubscribe link, instead they mark it as junk. Or mails from associations they were in, but they aren't anymore. Instead of notifying the sender to remove them from the members contact list, they mark it as junk again. We also receive sometime a batch of complaints from the same outlook.com recipient, for mails dated a few years ago. Like if the user was doing some cleanup in his inbox and instead of deleting message he declares them as .. guess it... junk! So then despite we're doing our best to follow recommendations and keep everything clean, legit mail we send start to end up in junk mailbox, box which outlook users is ready maybe one every month. But then there's another problem here, mail staying in junk mailbox are cleaned at least every 30 days or I even seen something talking about 10 days. So they completely miss them and, we are the bad guys because we're not able to ship a mail to outlook.com. There is really something wrong here and a solution has to be found. _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
