> On 24 Apr 2019, at 11:21, Paul Smith <p...@pscs.co.uk> wrote: > > On 24/04/2019 10:51, Laura Atkins wrote: >> >> >> You cut the portion of the previous post I was specifically responding to. >> Specifically this sentence: >> >> “[MS employees should] be able to guess if you're a probable spammer or a >> legitimate sender who's been caught out, and then be helpful or not based on >> that.” >> >> I was pointing out that it’s not that easy . And, given they're guessing, >> perhaps they guessed wrong. > I wasn't suggesting that they unblock an IP address based on a 'guess', but > that if the recent mail from that IP address looks legit, they could spend a > bit more time on it, and maybe give the sending admin a bit more advice - eg > 'your SPF records are wrong' or 'the IP address has a bad reputation, this is > a link to how to resolve that' or something rather than their current useless > 'not eligible for mitigation, now go away, and don't reply to this > message' response. > Ah. You’re new here. According to reports by MS employees the use of boilerplates is mandated by legal and nothing can be sent that is not pre-approved by the legal department.
laura -- Having an Email Crisis? We can help! 800 823-9674 Laura Atkins Word to the Wise la...@wordtothewise.com (650) 437-0741 Email Delivery Blog: https://wordtothewise.com/blog
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