Hello, > you are forgetting that users are stupid. As I've mentioned before I have to > deal with abuse messages daily because > users press "Junk" > instead of "Delete" buttons. They don't understand the difference between > "Junk" and "Trash" or they sort a regular mail response to junk because they > don't like the answer they get.
This, exactly! To keep our servers clean we're of course subscribed to as many as feedback loops as we can, including outlook.com's one and are daily monitoring them. We noticed that near 100% of the complaints are legit mails, almost none of them are real SPAM. It is basically people receiving messages from an ex boyfriend that they don't want to talk to anymore, or some informational lists they subscribed to but they are too lazy to use the unsubscribe link, instead they mark it as junk. Or mails from associations they were in, but they aren't anymore. Instead of notifying the sender to remove them from the members contact list, they mark it as junk again. We also receive sometime a batch of complaints from the same outlook.com recipient, for mails dated a few years ago. Like if the user was doing some cleanup in his inbox and instead of deleting message he declares them as .. guess it... junk! So then despite we're doing our best to follow recommendations and keep everything clean, legit mail we send start to end up in junk mailbox, box which outlook users is ready maybe one every month. But then there's another problem here, mail staying in junk mailbox are cleaned at least every 30 days or I even seen something talking about 10 days. So they completely miss them and, we are the bad guys because we're not able to ship a mail to outlook.com. There is really something wrong here and a solution has to be found. _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
