Thanks for the good ideas! The distance is about 450feet with 18/6, good quality, brand new in pvc conduit but not twisted (we did not install, gate company did it). We did have a surge supp. on it but removed it today to no avail.
Do not have the DTMF tester but I can try a different port in case it just doesnt like #5 that it is currently in. Thanks for the input, Nick > Here is what comes to mind: > > weak tones? > what's the distance to gate (as Harry said) > quality of line (quad wire or twisted pair?), is it old? > does the line run through surge protectors or other "stuff"? > > Do you have a DTMF decoder? That could see if the tones are being > produced > ok. Some units will also show the signal level (compare gate end with the > ksu end). > > Also, monitor the line to see if the tones sound ok all the time, could be > noise on the line? > > Try a different port on the KSU? (does it work through CO port or EXT > port?) > > most of all, have fun! > Charles > > ----- Original Message ----- > From: <[EMAIL PROTECTED]> > To: <kxt@kxthelp.com> > Sent: Monday, April 11, 2005 3:27 PM > Subject: KX-T: KX-TA624 Gate Problem - Come on "Old Timers!" > > >> Please Help. My customer has a Linear RE1 gate controller which I have >> connected directly into a port on the 624 and it works just fine as far >> as >> visitors calling in and ringing and then opening the gate remotely. >> Typical gate controller that works on DTMF tones, nothing special. >> >> What is driving us nuts is when the client wants to "call" out to the >> gate, open it and then lock it open. About 70% of the time the gate >> unit >> acts as if it is not hearing the tones properly from the 624. The gate >> requires "##81#" to open and "##83#" to close. Many times the RE1 >> digital >> attendent will say "invalid code" after the first "#" or the gate unit >> will just "lock up" during the process as if alot of buttons were >> pressed >> on the phone. I know this really sounds like a gate operator problem >> but >> it is not, the Linear unit has been completely replaced and we think we >> may be starting to see a pattern where it is occuring on 2 particular >> phones only but this is still up in the air. >> >> Maybe a problem with using the # sign? Noise? Some stange >> incompatibility? >> DTMF tones off pitch? To long? To short? >> >> The real difficult part is that it works fine sometimes or possibly from >> certain phones. Whew! never seen this in 20+ years. >> >> Thanks, Nick Astech Security / Strategic Home Media >> >> >> _________________________________________________________________ >> KX-T Mailing list --- http://kxthelp.com/ >> Subscription changes: http://kxthelp.com/mailman/listinfo/kxt >> >> > > > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
