If I buy a Cisco (or other high-end) switch, used or new, I am free to configure or not any way I want. I might have to pay Cisco if I wanted the latest software image for the switch, but I do not need certification of any kind. However, if I were hiring someone to configure my switch I might want them to be certified in the basics.
It is my responsibility to inform myself about the workings of the product so that I can assure that it is installed properly. If I screw things up (or my contractor does) it is my fault. No one blames Cisco for bad product.
I have found that by the time I figure out what I need to know to ask for what I need, I have the knowledge to configure the thing myself.
I think that most of this thread is about dealers railing about how to protect their monopoly access to the product, the configuration tool, and the software updates. Enjoy it while you have it. Asterisk and OpenPBX (and others) are coming.
Paul H. Gusciora San Rafael, CA
BTW: networking since 1982 (first DecNet, then others).
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