...and I do have one.  I got in, but can't figure out how to do anything
with the information I am reading under the bug 799816 now how to report on
this there...

and now I am out of time for today.  Will resume tomorrow!

Julie

On Thu, Oct 8, 2026 at 5:01 PM Julie G <[email protected]> wrote:

> Patrick,
>
> it looks to me like i don't have a bugzilla acct, so i better create
> one...  What do i ask for here to get one?
>
> thank you!
>
> julie
>
> On Wed, Oct 7, 2026 at 8:46 AM Patrick James via gnucash-user <
> [email protected]> wrote:
>
>> Julie,
>>
>> If you're able to duplicate a GnuCash crash, then I suggest reporting
>> such as a GnuCash bug.
>>
>> GnuCash bugs may be reported and tracked here:
>>
>> https://bugs.gnucash.org
>>
>> If you don't have an account, then just ask here.
>>
>> Many (most?) non-crash issues can be and are resolved here, the mailing
>> lists, or other support forum.
>>
>>
>> > On 10/07/2026 7:42 AM PDT Julie G <[email protected]> wrote:
>> >
>> >
>> > Well maybe i better deal with all the issues I get.
>> > 1) when I start gnucash, I pretty much always get the error message the
>> > that file could not be found.  It is in the history list, do I want to
>> > remove it?  I say yes,  and then have to open it via the path
>> > file/open...etc.
>> > Now this morning when I go to do this, it says the file is already open.
>> > Gnucash could not obtain the lock for /media/filepath.gnucash.  I
>> deleted
>> > the .LCK file and selected my file, opened it, and i'm in.  But that
>> seems
>> > to be a glitch.
>> >
>> > 2)  when I tried to run a reconciliation report, I got a blank screen
>> and
>> > the second time I attempted it, the computer froze.  Now that I am
>> > preparing to open gnucash and try running some other kind of report, I
>> am
>> > recalling linux advice to send a crash report, which I have found but
>> not
>> > yet sent anywhere.  I have always been able to run the reports for which
>> > I've saved configurations.... and either it's taking a long time, or
>> > ...it's blank.  I did a saved one which worked last year at tax time.
>> But
>> > as of yet, the computer hasn't (yet) crashed.  I will send this email
>> and
>> > try to get to the #irc channel to see if I can communicate real time
>> there,
>> > and eventually I guess navigate through the process of sending an error
>> > report to a linux forum.
>> >
>> > I will watch for your response!
>> >
>> > Thanks,
>> >
>> > Julie
>> >
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