If you’re not able to open old files and old versions of GnuCash that worked before now don’t something outside of GnuCash is messed up. Let’s try a different tack entirely: Try installing GnuCash in a WSL instance and see if that will read your file.
Regards, John Ralls > On Dec 22, 2024, at 15:48, Jonathan A. Cohen <jco...@urgrad.rochester.edu> > wrote: > > John, > > I use WinMerge all the time. Excellent program. > > I have tried a handful of backup files from before the start of the problem. > None are working. Wonder if this is an application issue? I have tried > uninstalling and reinstalling 5.8, 5.9, and 5.10 without success. > > Any other ideas before I decide to send you my file? > > Thanks, > Jonathan > ________________________ > Jonathan A. Cohen > 26 Patriots Drive > Canton, MA 02021 > 781-929-8204 > jco...@urgrad.rochester.edu <mailto:jco...@urgrad.rochester.edu> > > http://www.linkedin.com/in/jonathanaaroncohen > > > > On Sun, Dec 22, 2024 at 5:55 PM John Ralls <jra...@ceridwen.us > <mailto:jra...@ceridwen.us>> wrote: >> If Notepad++ is able to indent XML you could look for a <trn:id> tag at the >> wrong indentation level. It should be in one level and the top-level element >> will be <gnc:transaction version=“2.0.0”> >> >> Once you find a backup file that loads you could uncompress that and diff >> between the good file and bad file. A brief web search found winmerge >> (https://winmerge.org/?lang=en) to be frequently recommended as a Windows >> replacement for diff. >> >> Regards, >> John Ralls >> >>> On Dec 22, 2024, at 12:11, Jonathan A. Cohen <jco...@urgrad.rochester.edu >>> <mailto:jco...@urgrad.rochester.edu>> wrote: >>> >>> I tried Notepad++ XML Tools. Check errors found nothing. The validation >>> cannot seem to understand the schema. >>> >>> John, is there anything else I can try myself before I decide whether to >>> send it to you? >>> >>> Thank you, >>> Jonathan >>> ________________________ >>> Jonathan A. Cohen >>> jco...@urgrad.rochester.edu <mailto:jco...@urgrad.rochester.edu> >>> >>> >>> >>> On Sun, Dec 22, 2024 at 12:54 PM Steve Butler <stephen.m.butle...@gmail.com >>> <mailto:stephen.m.butle...@gmail.com>> wrote: >>>> No, I'm not knowledgeable about XML other than a sudden end to the file >>>> would jump out. And that the file is human readable when uncompressed. >>>> >>>> I suspect that there are tools to edit the beast. >>>> >>>> On Sun, Dec 22, 2024, 09:42 Jonathan A. Cohen <jco...@urgrad.rochester.edu >>>> <mailto:jco...@urgrad.rochester.edu>> wrote: >>>>> Any idea what I should look for in the XML? I have some technical >>>>> expertise, so could write some python to examine, if there is anything >>>>> systematic. >>>>> >>>>> >>>>> ________________________ >>>>> Jonathan A. Cohen >>>>> 26 Patriots Drive >>>>> <https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g> >>>>> Canton, MA 02021 >>>>> <https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g> >>>>> 781-929-8204 >>>>> jco...@urgrad.rochester.edu <mailto:jco...@urgrad.rochester.edu> >>>>> >>>>> http://www.linkedin.com/in/jonathanaaroncohen >>>>> >>>>> >>>>> >>>>> On Sun, Dec 22, 2024 at 11:56 AM Steve Butler >>>>> <stephen.m.butle...@gmail.com <mailto:stephen.m.butle...@gmail.com>> >>>>> wrote: >>>>>> But it did uncompress! That eliminates that step. You can now look at >>>>>> the resulting XML file to see anything obvious. >>>>>> >>>>>> Or, as John says, start stepping back through the backups to see where >>>>>> it works. >>>>>> >>>>>> On Sun, Dec 22, 2024, 08:34 Jonathan A. Cohen >>>>>> <jco...@urgrad.rochester.edu <mailto:jco...@urgrad.rochester.edu>> wrote: >>>>>>> Thanks, Steve. Uncompressing did not solve the problem. >>>>>>> >>>>>>> I did try jing per https://wiki.gnucash.org/wiki/GnuCash_XML_format >>>>>>> But I do not understand the results. Both of these were run on the >>>>>>> uncompressed version: >>>>>>> >>>>>>> C:\Program Files\Java\jdk-23\jing-trang\build>java -jar jing.jar -c >>>>>>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rncC:\Users\Jonathan\Documents\Money2\GNUCash\Cohen >>>>>>> Accounts.gnucash >>>>>>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rnc:7:1: >>>>>>> error: syntax error >>>>>>> >>>>>>> C:\Program Files\Java\jdk-23\jing-trang\build>java -jar jing.jar >>>>>>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rncC:\Users\Jonathan\Documents\Money2\GNUCash\Cohen >>>>>>> Accounts.gnucash >>>>>>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rnc:14:4: >>>>>>> fatal: root element of schema must have a namespace >>>>>>> >>>>>>> Any advice? >>>>>>> >>>>>>> ________________________ >>>>>>> Jonathan A. Cohen >>>>>>> 26 Patriots Drive >>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g> >>>>>>> Canton, MA 02021 >>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g> >>>>>>> 781-929-8204 >>>>>>> jco...@urgrad.rochester.edu <mailto:jco...@urgrad.rochester.edu> >>>>>>> >>>>>>> http://www.linkedin.com/in/jonathanaaroncohen >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Sat, Dec 21, 2024 at 9:42 PM Steve Butler >>>>>>> <stephen.m.butle...@gmail.com <mailto:stephen.m.butle...@gmail.com>> >>>>>>> wrote: >>>>>>>> First see if it is a compression problem. Try to uncompress the file >>>>>>>> to see if that works. >>>>>>>> >>>>>>>> On Sat, Dec 21, 2024, 18:34 Jonathan A. Cohen >>>>>>>> <jco...@urgrad.rochester.edu <mailto:jco...@urgrad.rochester.edu>> >>>>>>>> wrote: >>>>>>>>> John, >>>>>>>>> >>>>>>>>> The crashing happens very quickly, either when opening the file (the >>>>>>>>> application never appears after the splash screen) or soon after when >>>>>>>>> entering a transaction. >>>>>>>>> >>>>>>>>> I have tried uninstalling and installing 5.8, 5.9, and 5.10 and the >>>>>>>>> behavior is the same. >>>>>>>>> >>>>>>>>> The oldest trace file (gnucash.trace.2J8JY2.log) shows modification >>>>>>>>> date >>>>>>>>> 12/14, which based upon this string is after the issue started. I >>>>>>>>> have >>>>>>>>> enclosed it in case it helps. I can grab them all and upload if that >>>>>>>>> would >>>>>>>>> help. >>>>>>>>> >>>>>>>>> Is there any way to identify the corruption in the file? And fix it? >>>>>>>>> Or >>>>>>>>> should I open an older file from before the first crash? I seem to >>>>>>>>> recall >>>>>>>>> that I can then import the log files upto date to redo the >>>>>>>>> transactions. >>>>>>>>> Or will that cause the corruption to reappear. >>>>>>>>> >>>>>>>>> This is a very serious issue, as I use GnuCash to manage my cash flow. >>>>>>>>> >>>>>>>>> Thank you, >>>>>>>>> Jonathan >>>>>>>>> >>>>>>>>> PS I wonder if there is a reason that you use the Temp AppDate folder >>>>>>>>> instead of dropping traces into a dedicated folder? It would seem >>>>>>>>> easier >>>>>>>>> to have them all in one place separate from other files put in there. >>>>>>>>> ________________________ >>>>>>>>> Jonathan A. Cohen >>>>>>>>> jco...@urgrad.rochester.edu <mailto:jco...@urgrad.rochester.edu> >>>>>>>>> >>>>>>>>> http://www.linkedin.com/in/jonathanaaroncohen >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> On Thu, Dec 19, 2024 at 5:26 PM John Ralls <jra...@ceridwen.us >>>>>>>>> <mailto:jra...@ceridwen.us>> wrote: >>>>>>>>> >>>>>>>>> > By happened again do you mean that GnuCash crashed promptly after >>>>>>>>> > opening >>>>>>>>> > the file? That version of the file is probably dead so use the >>>>>>>>> > backups. Be >>>>>>>>> > mindful that when you save GnuCash renames the file, adding a >>>>>>>>> > timestamp, >>>>>>>>> > then writes a new file with the old name. For example when you save >>>>>>>>> > my_file.gnucash it will be renamed to >>>>>>>>> > my_file.gnucash.20241219141340.gnucash; if you then open that with >>>>>>>>> > File>Open, make changes and save it will rename it to >>>>>>>>> > my_file.gnucash.20241219141340.gnucash.20241219141447.gnucash and >>>>>>>>> > so on. >>>>>>>>> > You might want to work from copies with different names to make >>>>>>>>> > cleaning up >>>>>>>>> > easier. >>>>>>>>> > >>>>>>>>> > It’s very likely that whatever was the original problem in 5.9 >>>>>>>>> > persists in >>>>>>>>> > 5.10 so you might need to revert to 5.8. >>>>>>>>> > >>>>>>>>> > On Windows we append short random strings to trace files so that >>>>>>>>> > there’s a >>>>>>>>> > history of them. Can you look through your collection for the last >>>>>>>>> > 2 weeks >>>>>>>>> > and see when those errors started showing up? In the sessions from >>>>>>>>> > last >>>>>>>>> > week where the register went blank do the tracefiles show the same >>>>>>>>> > errors >>>>>>>>> > or different ones? >>>>>>>>> > >>>>>>>>> > Regards, >>>>>>>>> > John Ralls >>>>>>>>> > >>>>>>>>> > > On Dec 19, 2024, at 07:59, Jonathan A. Cohen < >>>>>>>>> > jco...@urgrad.rochester.edu <mailto:jco...@urgrad.rochester.edu>> >>>>>>>>> > wrote: >>>>>>>>> > > >>>>>>>>> > > Thanks. I updated to 5.10 and it happened again. >>>>>>>>> > > >>>>>>>>> > > >>>>>>>>> > > ________________________ >>>>>>>>> > > Jonathan A. Cohen >>>>>>>>> > > 26 Patriots Drive >>>>>>>>> > > <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g> >>>>>>>>> >>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>>>>>>>> > Canton, MA 02021 >>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g> >>>>>>>>> >>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>>>>>>>> > 781-929-8204 >>>>>>>>> > > jco...@urgrad.rochester.edu <mailto:jco...@urgrad.rochester.edu> >>>>>>>>> > > >>>>>>>>> > > http://www.linkedin.com/in/jonathanaaroncohen >>>>>>>>> > > >>>>>>>>> > > >>>>>>>>> > > >>>>>>>>> > > On Thu, Dec 19, 2024 at 8:52 AM David Carlson < >>>>>>>>> > david.carlson....@gmail.com <mailto:david.carlson....@gmail.com>> >>>>>>>>> > > wrote: >>>>>>>>> > > >>>>>>>>> > >> Hopefully one of the developers will find that useful. Now that >>>>>>>>> > >> release >>>>>>>>> > >> 5.10 is out they may have time to look at it. >>>>>>>>> > >> >>>>>>>>> > >> >>>>>>>>> > >> >>>>>>>>> > >> On Thu, Dec 19, 2024 at 7:13 AM Jonathan A. Cohen < >>>>>>>>> > >> jco...@urgrad.rochester.edu >>>>>>>>> > >> <mailto:jco...@urgrad.rochester.edu>> wrote: >>>>>>>>> > >> >>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] >>>>>>>>> > >>> Unhandled tag: trn:id >>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> >>>>>>>>> > >>> [dom_tree_generic_parse()] gnc_xml_set_data >>>>>>>>> > >>> failed >>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> >>>>>>>>> > >>> [dom_tree_handlers_all_gotten_p()] Not >>>>>>>>> > defined >>>>>>>>> > >>> and it should be: trn:id >>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> >>>>>>>>> > >>> [dom_tree_generic_parse()] didn't find all >>>>>>>>> > of >>>>>>>>> > >>> the expected tags in the input >>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] >>>>>>>>> > >>> Unhandled tag: trn:id >>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> >>>>>>>>> > >>> [dom_tree_generic_parse()] gnc_xml_set_data >>>>>>>>> > >>> failed >>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> >>>>>>>>> > >>> [dom_tree_handlers_all_gotten_p()] Not >>>>>>>>> > defined >>>>>>>>> > >>> and it should be: trn:id >>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> >>>>>>>>> > >>> [dom_tree_generic_parse()] didn't find all >>>>>>>>> > of >>>>>>>>> > >>> the expected tags in the input >>>>>>>>> > >>> * 13:54:00 ERROR <gnc.engine> void >>>>>>>>> > >>> qof_collection_insert_entity(QofCollection*, QofInstance*): >>>>>>>>> > >>> assertion >>>>>>>>> > >>> 'col->e_type == ent->e_type' failed >>>>>>>>> > >>> * 13:54:00 ERROR <gnc.backend.file.sixtp> Tag <trn:id> not >>>>>>>>> > >>> allowed in >>>>>>>>> > >>> current context. >>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] >>>>>>>>> > >>> Unhandled tag: >>>>>>>>> > trn:slots >>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> >>>>>>>>> > >>> [dom_tree_generic_parse()] gnc_xml_set_data >>>>>>>>> > >>> failed >>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] >>>>>>>>> > >>> Unhandled tag: >>>>>>>>> > trn:slots >>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> >>>>>>>>> > >>> [dom_tree_generic_parse()] gnc_xml_set_data >>>>>>>>> > >>> failed >>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] >>>>>>>>> > >>> Unhandled tag: >>>>>>>>> > >>> split:account >>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> >>>>>>>>> > >>> [dom_tree_generic_parse()] gnc_xml_set_data >>>>>>>>> > >>> failed >>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> >>>>>>>>> > >>> [dom_tree_handlers_all_gotten_p()] Not >>>>>>>>> > defined >>>>>>>>> > >>> and it should be: split:account >>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> >>>>>>>>> > >>> [dom_tree_generic_parse()] didn't find all >>>>>>>>> > of >>>>>>>>> > >>> the expected tags in the input >>>>>>>>> > >>> * 13:54:01 ERROR <gnc.engine> int xaccTransGetSplitIndex(const >>>>>>>>> > >>> Transaction*, const Split*): assertion 'trans && split' failed >>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] >>>>>>>>> > >>> Unhandled tag: >>>>>>>>> > trn:slots >>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> >>>>>>>>> > >>> [dom_tree_generic_parse()] gnc_xml_set_data >>>>>>>>> > >>> failed >>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] >>>>>>>>> > >>> Unhandled tag: >>>>>>>>> > >>> split:reconcile-date >>>>>>>>> > >>> * 13:54:01 ERROR >>>>>>>>> > >>> <https://www.google.com/maps/search/%3E+%3E%3E%3E+*+13:54:01+ERROR++%5Bdo?entry=gmail&source=g><gnc.io >>>>>>>>> > >>> <http://gnc.io/>> [do >>>>>>>>> > >>> <https://www.google.com/maps/search/%3E+%3E%3E%3E+*+13:54:01+ERROR++%5Bdo?entry=gmail&source=g>m_tree_generic_parse()] >>>>>>>>> > >>> gnc_xml_set_data >>>>>>>>> > >>> failed >>>>>>>>> > >>> * 13:54:01 ERROR <gnc.engine> gboolean >>>>>>>>> > >>> qof_instance_get_destroying(gconstpointer): assertion >>>>>>>>> > >>> 'QOF_IS_INSTANCE(ptr)' failed >>>>>>>>> > >>> * 13:54:01 ERROR <gnc.engine> int xaccTransGetSplitIndex(const >>>>>>>>> > >>> Transaction*, const Split*): assertion 'trans && split' failed >>>>>>>>> > >>> >>>>>>>>> > >>> >>>>>>>>> > >>> ________________________ >>>>>>>>> > >>> Jonathan A. Cohen >>>>>>>>> > >>> 26 Patriots Drive >>>>>>>>> > >>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g> >>>>>>>>> >>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>>>>>>>> >>> Canton, MA 02021 >>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g> >>>>>>>>> > >>> 781-929-8204 >>>>>>>>> >>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>>>>>>>> >>> jco...@urgrad.rochester.edu <mailto:jco...@urgrad.rochester.edu> >>>>>>>>> > >>> >>>>>>>>> > >>> http://www.linkedin.com/in/jonathanaaroncohen >>>>>>>>> > >>> >>>>>>>>> > >>> >>>>>>>>> > >>> >>>>>>>>> > >>> On Wed, Dec 18, 2024 at 4:55 PM David Carlson < >>>>>>>>> > >>> david.carlson....@gmail.com >>>>>>>>> > >>> <mailto:david.carlson....@gmail.com>> wrote: >>>>>>>>> > >>> >>>>>>>>> > >>>> Jonathan, >>>>>>>>> > >>>> >>>>>>>>> > >>>> What does the gnucash.trace file under "This PC > OS(C:) > >>>>>>>>> > >>>> Users > >>>>>>>>> > >>>> [yourusername] > AppData > Local > Temp" report? >>>>>>>>> > >>>> >>>>>>>>> > >>>> >>>>>>>>> > >>>> >>>>>>>>> > >>>> On Wed, Dec 18, 2024 at 12:56 PM Jonathan A. Cohen < >>>>>>>>> > >>>> jco...@urgrad.rochester.edu >>>>>>>>> > >>>> <mailto:jco...@urgrad.rochester.edu>> wrote: >>>>>>>>> > >>>> >>>>>>>>> > >>>>> That worked for about a day. Today it failed again. >>>>>>>>> > >>>>> Starting Gnu >>>>>>>>> > >>>>> Cash, the splash screen shows progress and when it is done, >>>>>>>>> > >>>>> the >>>>>>>>> > application >>>>>>>>> > >>>>> stops. The event viewer: >>>>>>>>> > >>>>> >>>>>>>>> > >>>>> Faulting application name: gnucash.exe, version: 5.9.0.0, >>>>>>>>> > >>>>> time stamp: >>>>>>>>> > >>>>> 0x66f9947e >>>>>>>>> > >>>>> Faulting module name: libgnc >>>>>>>>> > >>>>> <https://www.google.com/maps/search/%3E%3E%3E%3E%3E+Faulting+module+name:+libgnc?entry=gmail&source=g>-engine.dll, >>>>>>>>> > >>>>> version: 0.0.0.0, time >>>>>>>>> > stamp: >>>>>>>>> > >>>>> 0x66f9919f >>>>>>>>> > >>>>> Exception code: 0xc0000005 >>>>>>>>> > >>>>> Fault offset: 0x000be263 >>>>>>>>> > >>>>> Faulting process id: 0x0x95B4 >>>>>>>>> > >>>>> Faulting application start time: 0x0x1DB517E318B3737 >>>>>>>>> > >>>>> Faulting application path: C:\Program Files >>>>>>>>> > >>>>> (x86)\gnucash\bin\gnucash.exe >>>>>>>>> > >>>>> Faulting module path: C:\Program Files >>>>>>>>> > >>>>> (x86)\gnucash\bin\libgnc-engine.dll >>>>>>>>> > >>>>> Report Id: cae87769-5274-490a-b3a1-bff8175bf36b >>>>>>>>> > >>>>> Faulting package full name: >>>>>>>>> > >>>>> Faulting package-relative application ID: >>>>>>>>> > >>>>> >>>>>>>>> > >>>>> Anyone have any ideas? >>>>>>>>> > >>>>> >>>>>>>>> > >>>>> >>>>>>>>> > >>>>> ________________________ >>>>>>>>> > >>>>> Jonathan A. Cohen >>>>>>>>> > >>>>> 26 Patriots Drive >>>>>>>>> > >>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g> >>>>>>>>> >>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>>>>>>>> >>>>> Canton, MA 02021 >>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g> >>>>>>>>> > >>>>> 781-929-8204 >>>>>>>>> > >>>>> jco...@urgrad.rochester.edu >>>>>>>>> > >>>>> <mailto:jco...@urgrad.rochester.edu> >>>>>>>>> >>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>>>>>>>> >>>>> >>>>>>>>> > >>>>> http://www.linkedin.com/in/jonathanaaroncohen >>>>>>>>> > >>>>> >>>>>>>>> > >>>>> >>>>>>>>> > >>>>> >>>>>>>>> > >>>>> On Tue, Dec 17, 2024 at 11:10 AM David Carlson < >>>>>>>>> > >>>>> david.carlson....@gmail.com >>>>>>>>> > >>>>> <mailto:david.carlson....@gmail.com>> wrote: >>>>>>>>> > >>>>> >>>>>>>>> > >>>>>> That would be something to try. I had a problem with a >>>>>>>>> > >>>>>> different >>>>>>>>> > >>>>>> application where the recommended procedure was to use the >>>>>>>>> > >>>>>> Windows >>>>>>>>> > >>>>>> Add/Remove programs feature to remove the program, then >>>>>>>>> > >>>>>> REBOOT the >>>>>>>>> > computer >>>>>>>>> > >>>>>> and verify that certain folders had also been removed before >>>>>>>>> > re-installing >>>>>>>>> > >>>>>> the program. >>>>>>>>> > >>>>>> >>>>>>>>> > >>>>>> >>>>>>>>> > >>>>>> >>>>>>>>> > >>>>>> On Tue, Dec 17, 2024 at 8:07 AM Jonathan A. Cohen < >>>>>>>>> > >>>>>> jco...@urgrad.rochester.edu >>>>>>>>> > >>>>>> <mailto:jco...@urgrad.rochester.edu>> wrote: >>>>>>>>> > >>>>>> >>>>>>>>> > >>>>>>> I am thinking maybe this got corrupted: C:\Program Files >>>>>>>>> > >>>>>>> (x86)\gnucash\bin\libgnc-engine.dll >>>>>>>>> > >>>>>>> >>>>>>>>> > >>>>>>> When upgrading, I think it does not fully remove all >>>>>>>>> > >>>>>>> components, >>>>>>>>> > so I >>>>>>>>> > >>>>>>> did a full uninstall and reinstall. Will monitor for future >>>>>>>>> > problems. >>>>>>>>> > >>>>>>> >>>>>>>>> > >>>>>>> I anyone thinks I am off-base, please let me know. >>>>>>>>> > >>>>>>> >>>>>>>>> > >>>>>>> >>>>>>>>> > >>>>>>> ________________________ >>>>>>>>> > >>>>>>> Jonathan A. Cohen >>>>>>>>> > >>>>>>> jco...@urgrad.rochester.edu >>>>>>>>> > >>>>>>> <mailto:jco...@urgrad.rochester.edu> >>>>>>>>> > >>>>>>> >>>>>>>>> > >>>>>>> >>>>>>>>> > >>>>>>> On Mon, Dec 16, 2024 at 6:59 PM Jonathan A. Cohen < >>>>>>>>> > >>>>>>> jco...@urgrad.rochester.edu >>>>>>>>> > >>>>>>> <mailto:jco...@urgrad.rochester.edu>> wrote: >>>>>>>>> > >>>>>>> >>>>>>>>> > >>>>>>>> I captured the following from Windows event manager: >>>>>>>>> > >>>>>>>> >>>>>>>>> > >>>>>>>> Faulting application name: gnucash.exe, version: 5.9.0.0, >>>>>>>>> > >>>>>>>> time >>>>>>>>> > >>>>>>>> stamp: 0x66f9947e >>>>>>>>> > >>>>>>>> Faulting module name: libgnc-engine.dll, version: 0.0.0.0, >>>>>>>>> > >>>>>>>> time >>>>>>>>> > >>>>>>>> stamp: 0x66f9919f >>>>>>>>> > >>>>>>>> Exception code: 0xc0000005 >>>>>>>>> > >>>>>>>> Fault offset: 0x000be263 >>>>>>>>> > >>>>>>>> Faulting process id: 0x0x9964 >>>>>>>>> > >>>>>>>> Faulting application start time: 0x0x1DB5010DDA488C8 >>>>>>>>> > >>>>>>>> Faulting application path: C:\Program Files >>>>>>>>> > >>>>>>>> (x86)\gnucash\bin\gnucash.exe >>>>>>>>> > >>>>>>>> Faulting module path: C:\Program Files >>>>>>>>> > >>>>>>>> (x86)\gnucash\bin\libgnc-engine.dll >>>>>>>>> > >>>>>>>> Report Id: 3044f93f-b0fe-42c2-9705-e6a0405e0cdb >>>>>>>>> > >>>>>>>> Faulting package full name: >>>>>>>>> > >>>>>>>> Faulting package-relative application ID: >>>>>>>>> > >>>>>>>> >>>>>>>>> > >>>>>>>> >>>>>>>>> > >>>>>>>> >>>>>>>>> > >>>>>>>> ________________________ >>>>>>>>> > >>>>>>>> Jonathan A. Cohen >>>>>>>>> > >>>>>>>> 26 Patriots Drive >>>>>>>>> > >>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g> >>>>>>>>> >>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>>>>>>>> >>>>>>>> Canton, MA 02021 >>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g> >>>>>>>>> > >>>>>>>> 781-929-8204 >>>>>>>>> > >>>>>>>> jco...@urgrad.rochester.edu >>>>>>>>> > >>>>>>>> <mailto:jco...@urgrad.rochester.edu> >>>>>>>>> > >>>>>>>> >>>>>>>>> >>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>>>>>>>> >>>>>>>> http://www.linkedin.com/in/jonathanaaroncohen >>>>>>>>> > >>>>>>>> >>>>>>>>> > >>>>>>>> >>>>>>>>> > >>>>>>>> >>>>>>>>> > >>>>>>>> On Sat, Dec 14, 2024 at 7:14 PM Jonathan A. Cohen < >>>>>>>>> > >>>>>>>> jco...@urgrad.rochester.edu >>>>>>>>> > >>>>>>>> <mailto:jco...@urgrad.rochester.edu>> wrote: >>>>>>>>> > >>>>>>>> >>>>>>>>> > >>>>>>>>> Thank you, David. I'm not having any resources issues. >>>>>>>>> > >>>>>>>>> >>>>>>>>> > >>>>>>>>> __________________ >>>>>>>>> > >>>>>>>>> Jonathan Cohen >>>>>>>>> > >>>>>>>>> +1-781-929-8204 >>>>>>>>> > >>>>>>>>> >>>>>>>>> > >>>>>>>>> On Sat, Dec 14, 2024, 6:14 PM David Carlson < >>>>>>>>> > >>>>>>>>> david.carlson....@gmail.com >>>>>>>>> > >>>>>>>>> <mailto:david.carlson....@gmail.com>> wrote: >>>>>>>>> > >>>>>>>>> >>>>>>>>> > >>>>>>>>>> Jonathan, >>>>>>>>> > >>>>>>>>>> >>>>>>>>> > >>>>>>>>>> One of the possible causes of such behavior is inadequate >>>>>>>>> > >>>>>>>>>> resources. Are you having issues with other programs, >>>>>>>>> > particularly web >>>>>>>>> > >>>>>>>>>> browsers? >>>>>>>>> > >>>>>>>>>> >>>>>>>>> > >>>>>>>>>> On Sat, Dec 14, 2024 at 3:21 PM Jonathan A. Cohen < >>>>>>>>> > >>>>>>>>>> jco...@urgrad.rochester.edu >>>>>>>>> > >>>>>>>>>> <mailto:jco...@urgrad.rochester.edu>> wrote: >>>>>>>>> > >>>>>>>>>> >>>>>>>>> > >>>>>>>>>>> Upgraded to 5.9 last week. After a few days a behavior >>>>>>>>> > started: >>>>>>>>> > >>>>>>>>>>> the view >>>>>>>>> > >>>>>>>>>>> would suddenly no longer show the transactions in any >>>>>>>>> > >>>>>>>>>>> account. >>>>>>>>> > >>>>>>>>>>> Save and >>>>>>>>> > >>>>>>>>>>> restart worked. As the days went on, this behavior >>>>>>>>> > >>>>>>>>>>> happened >>>>>>>>> > >>>>>>>>>>> faster after >>>>>>>>> > >>>>>>>>>>> opening. >>>>>>>>> > >>>>>>>>>>> >>>>>>>>> > >>>>>>>>>>> Today, opened GnuCash and got the warning that the file >>>>>>>>> > >>>>>>>>>>> is >>>>>>>>> > >>>>>>>>>>> locked. Open >>>>>>>>> > >>>>>>>>>>> anyways and the opening proceeded. But once the >>>>>>>>> > >>>>>>>>>>> program start >>>>>>>>> > >>>>>>>>>>> progress bar >>>>>>>>> > >>>>>>>>>>> completed, it disappeared. The file is locked again. >>>>>>>>> > >>>>>>>>>>> Opening >>>>>>>>> > >>>>>>>>>>> wayway does >>>>>>>>> > >>>>>>>>>>> not work. The program will not open now at all. >>>>>>>>> > >>>>>>>>>>> >>>>>>>>> > >>>>>>>>>>> I tried backing out to 5.8 but it still won't open. >>>>>>>>> > >>>>>>>>>>> Upgrade >>>>>>>>> > back >>>>>>>>> > >>>>>>>>>>> to 5.9 >>>>>>>>> > >>>>>>>>>>> same behavior. >>>>>>>>> > >>>>>>>>>>> >>>>>>>>> > >>>>>>>>>>> Windows 11. >>>>>>>>> > >>>>>>>>>>> >>>>>>>>> > >>>>>>>>>>> >>>>>>>>> > >>>>>>>>>>> ________________________ >>>>>>>>> > >>>>>>>>>>> Jonathan A. Cohen >>>>>>>>> > >>>>>>>>>>> jco...@urgrad.rochester.edu >>>>>>>>> > >>>>>>>>>>> <mailto:jco...@urgrad.rochester.edu> >>>>>>>>> > >>>>>>>>>>> _______________________________________________ >>>>>>>>> > >>>>>>>>>>> gnucash-user mailing list >>>>>>>>> > >>>>>>>>>>> gnucash-user@gnucash.org >>>>>>>>> > >>>>>>>>>>> <mailto:gnucash-user@gnucash.org> >>>>>>>>> > >>>>>>>>>>> To update your subscription preferences or to >>>>>>>>> > >>>>>>>>>>> unsubscribe: >>>>>>>>> > >>>>>>>>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>>>>>>>> > >>>>>>>>>>> ----- >>>>>>>>> > >>>>>>>>>>> Please remember to CC this list on all your replies. >>>>>>>>> > >>>>>>>>>>> You can do this by using Reply-To-List or Reply-All. >>>>>>>>> > >>>>>>>>>>> >>>>>>>>> > >>>>>>>>>> >>>>>>>>> > >>>>>>>>>> >>>>>>>>> > >>>>>>>>>> -- >>>>>>>>> > >>>>>>>>>> David Carlson >>>>>>>>> > >>>>>>>>>> >>>>>>>>> > >>>>>>>>> >>>>>>>>> > >>>>>> >>>>>>>>> > >>>>>> -- >>>>>>>>> > >>>>>> David Carlson >>>>>>>>> > >>>>>> >>>>>>>>> > >>>>> >>>>>>>>> > >>>> >>>>>>>>> > >>>> -- >>>>>>>>> > >>>> David Carlson >>>>>>>>> > >>>> >>>>>>>>> > >>> >>>>>>>>> > >> >>>>>>>>> > >> -- >>>>>>>>> > >> David Carlson >>>>>>>>> > >> >>>>>>>>> > > _______________________________________________ >>>>>>>>> > > gnucash-user mailing list >>>>>>>>> > > gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> >>>>>>>>> > > To update your subscription preferences or to unsubscribe: >>>>>>>>> > > https://lists.gnucash.org/mailman/listinfo/gnucash-user >>>>>>>>> > > ----- >>>>>>>>> > > Please remember to CC this list on all your replies. >>>>>>>>> > > You can do this by using Reply-To-List or Reply-All. >>>>>>>>> > >>>>>>>>> > >>>>>>>>> _______________________________________________ >>>>>>>>> gnucash-user mailing list >>>>>>>>> gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> >>>>>>>>> To update your subscription preferences or to unsubscribe: >>>>>>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>>>>>>>> ----- >>>>>>>>> Please remember to CC this list on all your replies. >>>>>>>>> You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
