I didn't get around to upgrading to 5.10 until today.
Three attempts via Sourceforge haven't worked on my Lenovo Ideapad1 with
Windows 11.
They appear in the downloads folder but when clicked the delay icon
sandbox appears and then disappears, and then nothing.
I have 5.9 installed on this PC, with no issues.
Finbar
On 21/12/2024 20:58, Jonathan A. Cohen wrote:
John,
The crashing happens very quickly, either when opening the file (the
application never appears after the splash screen) or soon after when
entering a transaction.
I have tried uninstalling and installing 5.8, 5.9, and 5.10 and the
behavior is the same.
The oldest trace file (gnucash.trace.2J8JY2.log) shows modification date
12/14, which based upon this string is after the issue started. I have
enclosed it in case it helps. I can grab them all and upload if that would
help.
Is there any way to identify the corruption in the file? And fix it? Or
should I open an older file from before the first crash? I seem to recall
that I can then import the log files upto date to redo the transactions.
Or will that cause the corruption to reappear.
This is a very serious issue, as I use GnuCash to manage my cash flow.
Thank you,
Jonathan
PS I wonder if there is a reason that you use the Temp AppDate folder
instead of dropping traces into a dedicated folder? It would seem easier
to have them all in one place separate from other files put in there.
________________________
Jonathan A. Cohen
jco...@urgrad.rochester.edu
http://www.linkedin.com/in/jonathanaaroncohen
On Thu, Dec 19, 2024 at 5:26 PM John Ralls <jra...@ceridwen.us> wrote:
By happened again do you mean that GnuCash crashed promptly after opening
the file? That version of the file is probably dead so use the backups. Be
mindful that when you save GnuCash renames the file, adding a timestamp,
then writes a new file with the old name. For example when you save
my_file.gnucash it will be renamed to
my_file.gnucash.20241219141340.gnucash; if you then open that with
File>Open, make changes and save it will rename it to
my_file.gnucash.20241219141340.gnucash.20241219141447.gnucash and so on.
You might want to work from copies with different names to make cleaning up
easier.
It’s very likely that whatever was the original problem in 5.9 persists in
5.10 so you might need to revert to 5.8.
On Windows we append short random strings to trace files so that there’s a
history of them. Can you look through your collection for the last 2 weeks
and see when those errors started showing up? In the sessions from last
week where the register went blank do the tracefiles show the same errors
or different ones?
Regards,
John Ralls
On Dec 19, 2024, at 07:59, Jonathan A. Cohen <
jco...@urgrad.rochester.edu> wrote:
Thanks. I updated to 5.10 and it happened again.
________________________
Jonathan A. Cohen
26 Patriots Drive
Canton, MA 02021
781-929-8204
jco...@urgrad.rochester.edu
http://www.linkedin.com/in/jonathanaaroncohen
On Thu, Dec 19, 2024 at 8:52 AM David Carlson <
david.carlson....@gmail.com>
wrote:
Hopefully one of the developers will find that useful. Now that release
5.10 is out they may have time to look at it.
On Thu, Dec 19, 2024 at 7:13 AM Jonathan A. Cohen <
jco...@urgrad.rochester.edu> wrote:
* 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: trn:id
* 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data
failed
* 13:54:00 ERROR <gnc.io> [dom_tree_handlers_all_gotten_p()] Not
defined
and it should be: trn:id
* 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] didn't find all
of
the expected tags in the input
* 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: trn:id
* 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data
failed
* 13:54:00 ERROR <gnc.io> [dom_tree_handlers_all_gotten_p()] Not
defined
and it should be: trn:id
* 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] didn't find all
of
the expected tags in the input
* 13:54:00 ERROR <gnc.engine> void
qof_collection_insert_entity(QofCollection*, QofInstance*): assertion
'col->e_type == ent->e_type' failed
* 13:54:00 ERROR <gnc.backend.file.sixtp> Tag <trn:id> not allowed in
current context.
* 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag:
trn:slots
* 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data
failed
* 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag:
trn:slots
* 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data
failed
* 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag:
split:account
* 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data
failed
* 13:54:01 ERROR <gnc.io> [dom_tree_handlers_all_gotten_p()] Not
defined
and it should be: split:account
* 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] didn't find all
of
the expected tags in the input
* 13:54:01 ERROR <gnc.engine> int xaccTransGetSplitIndex(const
Transaction*, const Split*): assertion 'trans && split' failed
* 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag:
trn:slots
* 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data
failed
* 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag:
split:reconcile-date
* 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data
failed
* 13:54:01 ERROR <gnc.engine> gboolean
qof_instance_get_destroying(gconstpointer): assertion
'QOF_IS_INSTANCE(ptr)' failed
* 13:54:01 ERROR <gnc.engine> int xaccTransGetSplitIndex(const
Transaction*, const Split*): assertion 'trans && split' failed
________________________
Jonathan A. Cohen
26 Patriots Drive
Canton, MA 02021
781-929-8204
jco...@urgrad.rochester.edu
http://www.linkedin.com/in/jonathanaaroncohen
On Wed, Dec 18, 2024 at 4:55 PM David Carlson <
david.carlson....@gmail.com> wrote:
Jonathan,
What does the gnucash.trace file under "This PC > OS(C:) > Users >
[yourusername] > AppData > Local > Temp" report?
On Wed, Dec 18, 2024 at 12:56 PM Jonathan A. Cohen <
jco...@urgrad.rochester.edu> wrote:
That worked for about a day. Today it failed again. Starting Gnu
Cash, the splash screen shows progress and when it is done, the
application
stops. The event viewer:
Faulting application name: gnucash.exe, version: 5.9.0.0, time stamp:
0x66f9947e
Faulting module name: libgnc-engine.dll, version: 0.0.0.0, time
stamp:
0x66f9919f
Exception code: 0xc0000005
Fault offset: 0x000be263
Faulting process id: 0x0x95B4
Faulting application start time: 0x0x1DB517E318B3737
Faulting application path: C:\Program Files
(x86)\gnucash\bin\gnucash.exe
Faulting module path: C:\Program Files
(x86)\gnucash\bin\libgnc-engine.dll
Report Id: cae87769-5274-490a-b3a1-bff8175bf36b
Faulting package full name:
Faulting package-relative application ID:
Anyone have any ideas?
________________________
Jonathan A. Cohen
26 Patriots Drive
Canton, MA 02021
781-929-8204
jco...@urgrad.rochester.edu
http://www.linkedin.com/in/jonathanaaroncohen
On Tue, Dec 17, 2024 at 11:10 AM David Carlson <
david.carlson....@gmail.com> wrote:
That would be something to try. I had a problem with a different
application where the recommended procedure was to use the Windows
Add/Remove programs feature to remove the program, then REBOOT the
computer
and verify that certain folders had also been removed before
re-installing
the program.
On Tue, Dec 17, 2024 at 8:07 AM Jonathan A. Cohen <
jco...@urgrad.rochester.edu> wrote:
I am thinking maybe this got corrupted: C:\Program Files
(x86)\gnucash\bin\libgnc-engine.dll
When upgrading, I think it does not fully remove all components,
so I
did a full uninstall and reinstall. Will monitor for future
problems.
I anyone thinks I am off-base, please let me know.
________________________
Jonathan A. Cohen
jco...@urgrad.rochester.edu
On Mon, Dec 16, 2024 at 6:59 PM Jonathan A. Cohen <
jco...@urgrad.rochester.edu> wrote:
I captured the following from Windows event manager:
Faulting application name: gnucash.exe, version: 5.9.0.0, time
stamp: 0x66f9947e
Faulting module name: libgnc-engine.dll, version: 0.0.0.0, time
stamp: 0x66f9919f
Exception code: 0xc0000005
Fault offset: 0x000be263
Faulting process id: 0x0x9964
Faulting application start time: 0x0x1DB5010DDA488C8
Faulting application path: C:\Program Files
(x86)\gnucash\bin\gnucash.exe
Faulting module path: C:\Program Files
(x86)\gnucash\bin\libgnc-engine.dll
Report Id: 3044f93f-b0fe-42c2-9705-e6a0405e0cdb
Faulting package full name:
Faulting package-relative application ID:
________________________
Jonathan A. Cohen
26 Patriots Drive
Canton, MA 02021
781-929-8204
jco...@urgrad.rochester.edu
http://www.linkedin.com/in/jonathanaaroncohen
On Sat, Dec 14, 2024 at 7:14 PM Jonathan A. Cohen <
jco...@urgrad.rochester.edu> wrote:
Thank you, David. I'm not having any resources issues.
__________________
Jonathan Cohen
+1-781-929-8204
On Sat, Dec 14, 2024, 6:14 PM David Carlson <
david.carlson....@gmail.com> wrote:
Jonathan,
One of the possible causes of such behavior is inadequate
resources. Are you having issues with other programs,
particularly web
browsers?
On Sat, Dec 14, 2024 at 3:21 PM Jonathan A. Cohen <
jco...@urgrad.rochester.edu> wrote:
Upgraded to 5.9 last week. After a few days a behavior
started:
the view
would suddenly no longer show the transactions in any account.
Save and
restart worked. As the days went on, this behavior happened
faster after
opening.
Today, opened GnuCash and got the warning that the file is
locked. Open
anyways and the opening proceeded. But once the program start
progress bar
completed, it disappeared. The file is locked again. Opening
wayway does
not work. The program will not open now at all.
I tried backing out to 5.8 but it still won't open. Upgrade
back
to 5.9
same behavior.
Windows 11.
________________________
Jonathan A. Cohen
jco...@urgrad.rochester.edu
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