What, exactly, doesn't happen? Installation? or startup? On Sun, Dec 22, 2024 at 6:39 AM Finbar Mahon via gnucash-user < gnucash-user@gnucash.org> wrote:
> I didn't get around to upgrading to 5.10 until today. > > Three attempts via Sourceforge haven't worked on my Lenovo Ideapad1 with > Windows 11. > > They appear in the downloads folder but when clicked the delay icon > sandbox appears and then disappears, and then nothing. > > I have 5.9 installed on this PC, with no issues. > > Finbar > > On 21/12/2024 20:58, Jonathan A. Cohen wrote: > > John, > > > > The crashing happens very quickly, either when opening the file (the > > application never appears after the splash screen) or soon after when > > entering a transaction. > > > > I have tried uninstalling and installing 5.8, 5.9, and 5.10 and the > > behavior is the same. > > > > The oldest trace file (gnucash.trace.2J8JY2.log) shows modification date > > 12/14, which based upon this string is after the issue started. I have > > enclosed it in case it helps. I can grab them all and upload if that > would > > help. > > > > Is there any way to identify the corruption in the file? And fix it? Or > > should I open an older file from before the first crash? I seem to > recall > > that I can then import the log files upto date to redo the transactions. > > Or will that cause the corruption to reappear. > > > > This is a very serious issue, as I use GnuCash to manage my cash flow. > > > > Thank you, > > Jonathan > > > > PS I wonder if there is a reason that you use the Temp AppDate folder > > instead of dropping traces into a dedicated folder? It would seem easier > > to have them all in one place separate from other files put in there. > > ________________________ > > Jonathan A. Cohen > > jco...@urgrad.rochester.edu > > > > http://www.linkedin.com/in/jonathanaaroncohen > > > > > > > > On Thu, Dec 19, 2024 at 5:26 PM John Ralls <jra...@ceridwen.us> wrote: > > > >> By happened again do you mean that GnuCash crashed promptly after > opening > >> the file? That version of the file is probably dead so use the backups. > Be > >> mindful that when you save GnuCash renames the file, adding a timestamp, > >> then writes a new file with the old name. For example when you save > >> my_file.gnucash it will be renamed to > >> my_file.gnucash.20241219141340.gnucash; if you then open that with > >> File>Open, make changes and save it will rename it to > >> my_file.gnucash.20241219141340.gnucash.20241219141447.gnucash and so on. > >> You might want to work from copies with different names to make > cleaning up > >> easier. > >> > >> It’s very likely that whatever was the original problem in 5.9 persists > in > >> 5.10 so you might need to revert to 5.8. > >> > >> On Windows we append short random strings to trace files so that > there’s a > >> history of them. Can you look through your collection for the last 2 > weeks > >> and see when those errors started showing up? In the sessions from last > >> week where the register went blank do the tracefiles show the same > errors > >> or different ones? > >> > >> Regards, > >> John Ralls > >> > >>> On Dec 19, 2024, at 07:59, Jonathan A. Cohen < > >> jco...@urgrad.rochester.edu> wrote: > >>> Thanks. I updated to 5.10 and it happened again. > >>> > >>> > >>> ________________________ > >>> Jonathan A. Cohen > >>> 26 Patriots Drive > >>> Canton, MA 02021 > >>> 781-929-8204 > >>> jco...@urgrad.rochester.edu > >>> > >>> http://www.linkedin.com/in/jonathanaaroncohen > >>> > >>> > >>> > >>> On Thu, Dec 19, 2024 at 8:52 AM David Carlson < > >> david.carlson....@gmail.com> > >>> wrote: > >>> > >>>> Hopefully one of the developers will find that useful. Now that > release > >>>> 5.10 is out they may have time to look at it. > >>>> > >>>> > >>>> > >>>> On Thu, Dec 19, 2024 at 7:13 AM Jonathan A. Cohen < > >>>> jco...@urgrad.rochester.edu> wrote: > >>>> > >>>>> * 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: trn:id > >>>>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] > gnc_xml_set_data > >>>>> failed > >>>>> * 13:54:00 ERROR <gnc.io> [dom_tree_handlers_all_gotten_p()] Not > >> defined > >>>>> and it should be: trn:id > >>>>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] didn't find all > >> of > >>>>> the expected tags in the input > >>>>> * 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: trn:id > >>>>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] > gnc_xml_set_data > >>>>> failed > >>>>> * 13:54:00 ERROR <gnc.io> [dom_tree_handlers_all_gotten_p()] Not > >> defined > >>>>> and it should be: trn:id > >>>>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] didn't find all > >> of > >>>>> the expected tags in the input > >>>>> * 13:54:00 ERROR <gnc.engine> void > >>>>> qof_collection_insert_entity(QofCollection*, QofInstance*): assertion > >>>>> 'col->e_type == ent->e_type' failed > >>>>> * 13:54:00 ERROR <gnc.backend.file.sixtp> Tag <trn:id> not allowed in > >>>>> current context. > >>>>> * 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: > >> trn:slots > >>>>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] > gnc_xml_set_data > >>>>> failed > >>>>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: > >> trn:slots > >>>>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] > gnc_xml_set_data > >>>>> failed > >>>>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: > >>>>> split:account > >>>>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] > gnc_xml_set_data > >>>>> failed > >>>>> * 13:54:01 ERROR <gnc.io> [dom_tree_handlers_all_gotten_p()] Not > >> defined > >>>>> and it should be: split:account > >>>>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] didn't find all > >> of > >>>>> the expected tags in the input > >>>>> * 13:54:01 ERROR <gnc.engine> int xaccTransGetSplitIndex(const > >>>>> Transaction*, const Split*): assertion 'trans && split' failed > >>>>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: > >> trn:slots > >>>>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] > gnc_xml_set_data > >>>>> failed > >>>>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: > >>>>> split:reconcile-date > >>>>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] > gnc_xml_set_data > >>>>> failed > >>>>> * 13:54:01 ERROR <gnc.engine> gboolean > >>>>> qof_instance_get_destroying(gconstpointer): assertion > >>>>> 'QOF_IS_INSTANCE(ptr)' failed > >>>>> * 13:54:01 ERROR <gnc.engine> int xaccTransGetSplitIndex(const > >>>>> Transaction*, const Split*): assertion 'trans && split' failed > >>>>> > >>>>> > >>>>> ________________________ > >>>>> Jonathan A. Cohen > >>>>> 26 Patriots Drive > >>>>> Canton, MA 02021 > >>>>> 781-929-8204 > >>>>> jco...@urgrad.rochester.edu > >>>>> > >>>>> http://www.linkedin.com/in/jonathanaaroncohen > >>>>> > >>>>> > >>>>> > >>>>> On Wed, Dec 18, 2024 at 4:55 PM David Carlson < > >>>>> david.carlson....@gmail.com> wrote: > >>>>> > >>>>>> Jonathan, > >>>>>> > >>>>>> What does the gnucash.trace file under "This PC > OS(C:) > Users > > >>>>>> [yourusername] > AppData > Local > Temp" report? > >>>>>> > >>>>>> > >>>>>> > >>>>>> On Wed, Dec 18, 2024 at 12:56 PM Jonathan A. Cohen < > >>>>>> jco...@urgrad.rochester.edu> wrote: > >>>>>> > >>>>>>> That worked for about a day. Today it failed again. Starting Gnu > >>>>>>> Cash, the splash screen shows progress and when it is done, the > >> application > >>>>>>> stops. The event viewer: > >>>>>>> > >>>>>>> Faulting application name: gnucash.exe, version: 5.9.0.0, time > stamp: > >>>>>>> 0x66f9947e > >>>>>>> Faulting module name: libgnc-engine.dll, version: 0.0.0.0, time > >> stamp: > >>>>>>> 0x66f9919f > >>>>>>> Exception code: 0xc0000005 > >>>>>>> Fault offset: 0x000be263 > >>>>>>> Faulting process id: 0x0x95B4 > >>>>>>> Faulting application start time: 0x0x1DB517E318B3737 > >>>>>>> Faulting application path: C:\Program Files > >>>>>>> (x86)\gnucash\bin\gnucash.exe > >>>>>>> Faulting module path: C:\Program Files > >>>>>>> (x86)\gnucash\bin\libgnc-engine.dll > >>>>>>> Report Id: cae87769-5274-490a-b3a1-bff8175bf36b > >>>>>>> Faulting package full name: > >>>>>>> Faulting package-relative application ID: > >>>>>>> > >>>>>>> Anyone have any ideas? > >>>>>>> > >>>>>>> > >>>>>>> ________________________ > >>>>>>> Jonathan A. Cohen > >>>>>>> 26 Patriots Drive > >>>>>>> Canton, MA 02021 > >>>>>>> 781-929-8204 > >>>>>>> jco...@urgrad.rochester.edu > >>>>>>> > >>>>>>> http://www.linkedin.com/in/jonathanaaroncohen > >>>>>>> > >>>>>>> > >>>>>>> > >>>>>>> On Tue, Dec 17, 2024 at 11:10 AM David Carlson < > >>>>>>> david.carlson....@gmail.com> wrote: > >>>>>>> > >>>>>>>> That would be something to try. I had a problem with a different > >>>>>>>> application where the recommended procedure was to use the Windows > >>>>>>>> Add/Remove programs feature to remove the program, then REBOOT the > >> computer > >>>>>>>> and verify that certain folders had also been removed before > >> re-installing > >>>>>>>> the program. > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> On Tue, Dec 17, 2024 at 8:07 AM Jonathan A. Cohen < > >>>>>>>> jco...@urgrad.rochester.edu> wrote: > >>>>>>>> > >>>>>>>>> I am thinking maybe this got corrupted: C:\Program Files > >>>>>>>>> (x86)\gnucash\bin\libgnc-engine.dll > >>>>>>>>> > >>>>>>>>> When upgrading, I think it does not fully remove all components, > >> so I > >>>>>>>>> did a full uninstall and reinstall. Will monitor for future > >> problems. > >>>>>>>>> I anyone thinks I am off-base, please let me know. > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> ________________________ > >>>>>>>>> Jonathan A. Cohen > >>>>>>>>> jco...@urgrad.rochester.edu > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> On Mon, Dec 16, 2024 at 6:59 PM Jonathan A. Cohen < > >>>>>>>>> jco...@urgrad.rochester.edu> wrote: > >>>>>>>>> > >>>>>>>>>> I captured the following from Windows event manager: > >>>>>>>>>> > >>>>>>>>>> Faulting application name: gnucash.exe, version: 5.9.0.0, time > >>>>>>>>>> stamp: 0x66f9947e > >>>>>>>>>> Faulting module name: libgnc-engine.dll, version: 0.0.0.0, time > >>>>>>>>>> stamp: 0x66f9919f > >>>>>>>>>> Exception code: 0xc0000005 > >>>>>>>>>> Fault offset: 0x000be263 > >>>>>>>>>> Faulting process id: 0x0x9964 > >>>>>>>>>> Faulting application start time: 0x0x1DB5010DDA488C8 > >>>>>>>>>> Faulting application path: C:\Program Files > >>>>>>>>>> (x86)\gnucash\bin\gnucash.exe > >>>>>>>>>> Faulting module path: C:\Program Files > >>>>>>>>>> (x86)\gnucash\bin\libgnc-engine.dll > >>>>>>>>>> Report Id: 3044f93f-b0fe-42c2-9705-e6a0405e0cdb > >>>>>>>>>> Faulting package full name: > >>>>>>>>>> Faulting package-relative application ID: > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> ________________________ > >>>>>>>>>> Jonathan A. Cohen > >>>>>>>>>> 26 Patriots Drive > >>>>>>>>>> Canton, MA 02021 > >>>>>>>>>> 781-929-8204 > >>>>>>>>>> jco...@urgrad.rochester.edu > >>>>>>>>>> > >>>>>>>>>> http://www.linkedin.com/in/jonathanaaroncohen > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> On Sat, Dec 14, 2024 at 7:14 PM Jonathan A. Cohen < > >>>>>>>>>> jco...@urgrad.rochester.edu> wrote: > >>>>>>>>>> > >>>>>>>>>>> Thank you, David. I'm not having any resources issues. > >>>>>>>>>>> > >>>>>>>>>>> __________________ > >>>>>>>>>>> Jonathan Cohen > >>>>>>>>>>> +1-781-929-8204 > >>>>>>>>>>> > >>>>>>>>>>> On Sat, Dec 14, 2024, 6:14 PM David Carlson < > >>>>>>>>>>> david.carlson....@gmail.com> wrote: > >>>>>>>>>>> > >>>>>>>>>>>> Jonathan, > >>>>>>>>>>>> > >>>>>>>>>>>> One of the possible causes of such behavior is inadequate > >>>>>>>>>>>> resources. Are you having issues with other programs, > >> particularly web > >>>>>>>>>>>> browsers? > >>>>>>>>>>>> > >>>>>>>>>>>> On Sat, Dec 14, 2024 at 3:21 PM Jonathan A. Cohen < > >>>>>>>>>>>> jco...@urgrad.rochester.edu> wrote: > >>>>>>>>>>>> > >>>>>>>>>>>>> Upgraded to 5.9 last week. After a few days a behavior > >> started: > >>>>>>>>>>>>> the view > >>>>>>>>>>>>> would suddenly no longer show the transactions in any > account. > >>>>>>>>>>>>> Save and > >>>>>>>>>>>>> restart worked. As the days went on, this behavior happened > >>>>>>>>>>>>> faster after > >>>>>>>>>>>>> opening. > >>>>>>>>>>>>> > >>>>>>>>>>>>> Today, opened GnuCash and got the warning that the file is > >>>>>>>>>>>>> locked. Open > >>>>>>>>>>>>> anyways and the opening proceeded. But once the program > start > >>>>>>>>>>>>> progress bar > >>>>>>>>>>>>> completed, it disappeared. The file is locked again. > Opening > >>>>>>>>>>>>> wayway does > >>>>>>>>>>>>> not work. The program will not open now at all. > >>>>>>>>>>>>> > >>>>>>>>>>>>> I tried backing out to 5.8 but it still won't open. Upgrade > >> back > >>>>>>>>>>>>> to 5.9 > >>>>>>>>>>>>> same behavior. > >>>>>>>>>>>>> > >>>>>>>>>>>>> Windows 11. > >>>>>>>>>>>>> > >>>>>>>>>>>>> > >>>>>>>>>>>>> ________________________ > >>>>>>>>>>>>> Jonathan A. Cohen > >>>>>>>>>>>>> jco...@urgrad.rochester.edu > >>>>>>>>>>>>> _______________________________________________ > >>>>>>>>>>>>> gnucash-user mailing list > >>>>>>>>>>>>> gnucash-user@gnucash.org > >>>>>>>>>>>>> To update your subscription preferences or to unsubscribe: > >>>>>>>>>>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user > >>>>>>>>>>>>> ----- > >>>>>>>>>>>>> Please remember to CC this list on all your replies. > >>>>>>>>>>>>> You can do this by using Reply-To-List or Reply-All. > >>>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> -- > >>>>>>>>>>>> David Carlson > >>>>>>>>>>>> > >>>>>>>> -- > >>>>>>>> David Carlson > >>>>>>>> > >>>>>> -- > >>>>>> David Carlson > >>>>>> > >>>> -- > >>>> David Carlson > >>>> > >>> _______________________________________________ > >>> gnucash-user mailing list > >>> gnucash-user@gnucash.org > >>> To update your subscription preferences or to unsubscribe: > >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user > >>> ----- > >>> Please remember to CC this list on all your replies. > >>> You can do this by using Reply-To-List or Reply-All. > >> > >> > >> _______________________________________________ > >> gnucash-user mailing list > >> gnucash-user@gnucash.org > >> To update your subscription preferences or to unsubscribe: > >> https://lists.gnucash.org/mailman/listinfo/gnucash-user > >> ----- > >> Please remember to CC this list on all your replies. > >> You can do this by using Reply-To-List or Reply-All. > > -- > This email has been checked for viruses by Avast antivirus software. > www.avast.com > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > -- David Carlson _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. 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