John, The crashing happens very quickly, either when opening the file (the application never appears after the splash screen) or soon after when entering a transaction.
I have tried uninstalling and installing 5.8, 5.9, and 5.10 and the behavior is the same. The oldest trace file (gnucash.trace.2J8JY2.log) shows modification date 12/14, which based upon this string is after the issue started. I have enclosed it in case it helps. I can grab them all and upload if that would help. Is there any way to identify the corruption in the file? And fix it? Or should I open an older file from before the first crash? I seem to recall that I can then import the log files upto date to redo the transactions. Or will that cause the corruption to reappear. This is a very serious issue, as I use GnuCash to manage my cash flow. Thank you, Jonathan PS I wonder if there is a reason that you use the Temp AppDate folder instead of dropping traces into a dedicated folder? It would seem easier to have them all in one place separate from other files put in there. ________________________ Jonathan A. Cohen jco...@urgrad.rochester.edu http://www.linkedin.com/in/jonathanaaroncohen On Thu, Dec 19, 2024 at 5:26 PM John Ralls <jra...@ceridwen.us> wrote: > By happened again do you mean that GnuCash crashed promptly after opening > the file? That version of the file is probably dead so use the backups. Be > mindful that when you save GnuCash renames the file, adding a timestamp, > then writes a new file with the old name. For example when you save > my_file.gnucash it will be renamed to > my_file.gnucash.20241219141340.gnucash; if you then open that with > File>Open, make changes and save it will rename it to > my_file.gnucash.20241219141340.gnucash.20241219141447.gnucash and so on. > You might want to work from copies with different names to make cleaning up > easier. > > It’s very likely that whatever was the original problem in 5.9 persists in > 5.10 so you might need to revert to 5.8. > > On Windows we append short random strings to trace files so that there’s a > history of them. Can you look through your collection for the last 2 weeks > and see when those errors started showing up? In the sessions from last > week where the register went blank do the tracefiles show the same errors > or different ones? > > Regards, > John Ralls > > > On Dec 19, 2024, at 07:59, Jonathan A. Cohen < > jco...@urgrad.rochester.edu> wrote: > > > > Thanks. I updated to 5.10 and it happened again. > > > > > > ________________________ > > Jonathan A. Cohen > > 26 Patriots Drive > > Canton, MA 02021 > > 781-929-8204 > > jco...@urgrad.rochester.edu > > > > http://www.linkedin.com/in/jonathanaaroncohen > > > > > > > > On Thu, Dec 19, 2024 at 8:52 AM David Carlson < > david.carlson....@gmail.com> > > wrote: > > > >> Hopefully one of the developers will find that useful. Now that release > >> 5.10 is out they may have time to look at it. > >> > >> > >> > >> On Thu, Dec 19, 2024 at 7:13 AM Jonathan A. Cohen < > >> jco...@urgrad.rochester.edu> wrote: > >> > >>> * 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: trn:id > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data > >>> failed > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_handlers_all_gotten_p()] Not > defined > >>> and it should be: trn:id > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] didn't find all > of > >>> the expected tags in the input > >>> * 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: trn:id > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data > >>> failed > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_handlers_all_gotten_p()] Not > defined > >>> and it should be: trn:id > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] didn't find all > of > >>> the expected tags in the input > >>> * 13:54:00 ERROR <gnc.engine> void > >>> qof_collection_insert_entity(QofCollection*, QofInstance*): assertion > >>> 'col->e_type == ent->e_type' failed > >>> * 13:54:00 ERROR <gnc.backend.file.sixtp> Tag <trn:id> not allowed in > >>> current context. > >>> * 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: > trn:slots > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data > >>> failed > >>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: > trn:slots > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data > >>> failed > >>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: > >>> split:account > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data > >>> failed > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_handlers_all_gotten_p()] Not > defined > >>> and it should be: split:account > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] didn't find all > of > >>> the expected tags in the input > >>> * 13:54:01 ERROR <gnc.engine> int xaccTransGetSplitIndex(const > >>> Transaction*, const Split*): assertion 'trans && split' failed > >>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: > trn:slots > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data > >>> failed > >>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled tag: > >>> split:reconcile-date > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] gnc_xml_set_data > >>> failed > >>> * 13:54:01 ERROR <gnc.engine> gboolean > >>> qof_instance_get_destroying(gconstpointer): assertion > >>> 'QOF_IS_INSTANCE(ptr)' failed > >>> * 13:54:01 ERROR <gnc.engine> int xaccTransGetSplitIndex(const > >>> Transaction*, const Split*): assertion 'trans && split' failed > >>> > >>> > >>> ________________________ > >>> Jonathan A. Cohen > >>> 26 Patriots Drive > >>> Canton, MA 02021 > >>> 781-929-8204 > >>> jco...@urgrad.rochester.edu > >>> > >>> http://www.linkedin.com/in/jonathanaaroncohen > >>> > >>> > >>> > >>> On Wed, Dec 18, 2024 at 4:55 PM David Carlson < > >>> david.carlson....@gmail.com> wrote: > >>> > >>>> Jonathan, > >>>> > >>>> What does the gnucash.trace file under "This PC > OS(C:) > Users > > >>>> [yourusername] > AppData > Local > Temp" report? > >>>> > >>>> > >>>> > >>>> On Wed, Dec 18, 2024 at 12:56 PM Jonathan A. Cohen < > >>>> jco...@urgrad.rochester.edu> wrote: > >>>> > >>>>> That worked for about a day. Today it failed again. Starting Gnu > >>>>> Cash, the splash screen shows progress and when it is done, the > application > >>>>> stops. The event viewer: > >>>>> > >>>>> Faulting application name: gnucash.exe, version: 5.9.0.0, time stamp: > >>>>> 0x66f9947e > >>>>> Faulting module name: libgnc-engine.dll, version: 0.0.0.0, time > stamp: > >>>>> 0x66f9919f > >>>>> Exception code: 0xc0000005 > >>>>> Fault offset: 0x000be263 > >>>>> Faulting process id: 0x0x95B4 > >>>>> Faulting application start time: 0x0x1DB517E318B3737 > >>>>> Faulting application path: C:\Program Files > >>>>> (x86)\gnucash\bin\gnucash.exe > >>>>> Faulting module path: C:\Program Files > >>>>> (x86)\gnucash\bin\libgnc-engine.dll > >>>>> Report Id: cae87769-5274-490a-b3a1-bff8175bf36b > >>>>> Faulting package full name: > >>>>> Faulting package-relative application ID: > >>>>> > >>>>> Anyone have any ideas? > >>>>> > >>>>> > >>>>> ________________________ > >>>>> Jonathan A. Cohen > >>>>> 26 Patriots Drive > >>>>> Canton, MA 02021 > >>>>> 781-929-8204 > >>>>> jco...@urgrad.rochester.edu > >>>>> > >>>>> http://www.linkedin.com/in/jonathanaaroncohen > >>>>> > >>>>> > >>>>> > >>>>> On Tue, Dec 17, 2024 at 11:10 AM David Carlson < > >>>>> david.carlson....@gmail.com> wrote: > >>>>> > >>>>>> That would be something to try. I had a problem with a different > >>>>>> application where the recommended procedure was to use the Windows > >>>>>> Add/Remove programs feature to remove the program, then REBOOT the > computer > >>>>>> and verify that certain folders had also been removed before > re-installing > >>>>>> the program. > >>>>>> > >>>>>> > >>>>>> > >>>>>> On Tue, Dec 17, 2024 at 8:07 AM Jonathan A. Cohen < > >>>>>> jco...@urgrad.rochester.edu> wrote: > >>>>>> > >>>>>>> I am thinking maybe this got corrupted: C:\Program Files > >>>>>>> (x86)\gnucash\bin\libgnc-engine.dll > >>>>>>> > >>>>>>> When upgrading, I think it does not fully remove all components, > so I > >>>>>>> did a full uninstall and reinstall. Will monitor for future > problems. > >>>>>>> > >>>>>>> I anyone thinks I am off-base, please let me know. > >>>>>>> > >>>>>>> > >>>>>>> ________________________ > >>>>>>> Jonathan A. Cohen > >>>>>>> jco...@urgrad.rochester.edu > >>>>>>> > >>>>>>> > >>>>>>> On Mon, Dec 16, 2024 at 6:59 PM Jonathan A. Cohen < > >>>>>>> jco...@urgrad.rochester.edu> wrote: > >>>>>>> > >>>>>>>> I captured the following from Windows event manager: > >>>>>>>> > >>>>>>>> Faulting application name: gnucash.exe, version: 5.9.0.0, time > >>>>>>>> stamp: 0x66f9947e > >>>>>>>> Faulting module name: libgnc-engine.dll, version: 0.0.0.0, time > >>>>>>>> stamp: 0x66f9919f > >>>>>>>> Exception code: 0xc0000005 > >>>>>>>> Fault offset: 0x000be263 > >>>>>>>> Faulting process id: 0x0x9964 > >>>>>>>> Faulting application start time: 0x0x1DB5010DDA488C8 > >>>>>>>> Faulting application path: C:\Program Files > >>>>>>>> (x86)\gnucash\bin\gnucash.exe > >>>>>>>> Faulting module path: C:\Program Files > >>>>>>>> (x86)\gnucash\bin\libgnc-engine.dll > >>>>>>>> Report Id: 3044f93f-b0fe-42c2-9705-e6a0405e0cdb > >>>>>>>> Faulting package full name: > >>>>>>>> Faulting package-relative application ID: > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> ________________________ > >>>>>>>> Jonathan A. Cohen > >>>>>>>> 26 Patriots Drive > >>>>>>>> Canton, MA 02021 > >>>>>>>> 781-929-8204 > >>>>>>>> jco...@urgrad.rochester.edu > >>>>>>>> > >>>>>>>> http://www.linkedin.com/in/jonathanaaroncohen > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> On Sat, Dec 14, 2024 at 7:14 PM Jonathan A. Cohen < > >>>>>>>> jco...@urgrad.rochester.edu> wrote: > >>>>>>>> > >>>>>>>>> Thank you, David. I'm not having any resources issues. > >>>>>>>>> > >>>>>>>>> __________________ > >>>>>>>>> Jonathan Cohen > >>>>>>>>> +1-781-929-8204 > >>>>>>>>> > >>>>>>>>> On Sat, Dec 14, 2024, 6:14 PM David Carlson < > >>>>>>>>> david.carlson....@gmail.com> wrote: > >>>>>>>>> > >>>>>>>>>> Jonathan, > >>>>>>>>>> > >>>>>>>>>> One of the possible causes of such behavior is inadequate > >>>>>>>>>> resources. Are you having issues with other programs, > particularly web > >>>>>>>>>> browsers? > >>>>>>>>>> > >>>>>>>>>> On Sat, Dec 14, 2024 at 3:21 PM Jonathan A. Cohen < > >>>>>>>>>> jco...@urgrad.rochester.edu> wrote: > >>>>>>>>>> > >>>>>>>>>>> Upgraded to 5.9 last week. After a few days a behavior > started: > >>>>>>>>>>> the view > >>>>>>>>>>> would suddenly no longer show the transactions in any account. > >>>>>>>>>>> Save and > >>>>>>>>>>> restart worked. As the days went on, this behavior happened > >>>>>>>>>>> faster after > >>>>>>>>>>> opening. > >>>>>>>>>>> > >>>>>>>>>>> Today, opened GnuCash and got the warning that the file is > >>>>>>>>>>> locked. Open > >>>>>>>>>>> anyways and the opening proceeded. But once the program start > >>>>>>>>>>> progress bar > >>>>>>>>>>> completed, it disappeared. The file is locked again. Opening > >>>>>>>>>>> wayway does > >>>>>>>>>>> not work. The program will not open now at all. > >>>>>>>>>>> > >>>>>>>>>>> I tried backing out to 5.8 but it still won't open. Upgrade > back > >>>>>>>>>>> to 5.9 > >>>>>>>>>>> same behavior. > >>>>>>>>>>> > >>>>>>>>>>> Windows 11. > >>>>>>>>>>> > >>>>>>>>>>> > >>>>>>>>>>> ________________________ > >>>>>>>>>>> Jonathan A. Cohen > >>>>>>>>>>> jco...@urgrad.rochester.edu > >>>>>>>>>>> _______________________________________________ > >>>>>>>>>>> gnucash-user mailing list > >>>>>>>>>>> gnucash-user@gnucash.org > >>>>>>>>>>> To update your subscription preferences or to unsubscribe: > >>>>>>>>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user > >>>>>>>>>>> ----- > >>>>>>>>>>> Please remember to CC this list on all your replies. > >>>>>>>>>>> You can do this by using Reply-To-List or Reply-All. > >>>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> -- > >>>>>>>>>> David Carlson > >>>>>>>>>> > >>>>>>>>> > >>>>>> > >>>>>> -- > >>>>>> David Carlson > >>>>>> > >>>>> > >>>> > >>>> -- > >>>> David Carlson > >>>> > >>> > >> > >> -- > >> David Carlson > >> > > _______________________________________________ > > gnucash-user mailing list > > gnucash-user@gnucash.org > > To update your subscription preferences or to unsubscribe: > > https://lists.gnucash.org/mailman/listinfo/gnucash-user > > ----- > > Please remember to CC this list on all your replies. > > You can do this by using Reply-To-List or Reply-All. > >
gnucash.trace.2J8JY2.log
Description: Binary data
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