Jonathan, I would vote for the theory that the GnuCash installation is as good as possible in a flawed configuration of your Windows operating system.
If you have a decent time window to troubleshoot the problem, one way might be to try to get a stack trace by running GnuCash under GDB as described here: <https://wiki.gnucash.org/wiki/Stack_Trace>. I have tried that in the past when I had other problems with GnuCash and the main issue is that it takes a fair amount of time and concentration to do it. Then, hopefully, John can help you more with that information. On Mon, Dec 30, 2024 at 3:20 PM Jonathan A. Cohen < jco...@urgrad.rochester.edu> wrote: > Since they are two different OS, I don't know how I would compare the > installs to see if anything is wrong. There seem to be two logical > conclusions: the gnucash data file is fine and the problem is in the > Windows install or Windows configuration. Or the gnucash data file has an > issue which does not show up under Ubuntu. (I am using the original stored > data file in my Windows OS, accessed through VirtualBox shared folder.) > > ________________________ > Jonathan A. Cohen > jco...@urgrad.rochester.edu > > > > On Sat, Dec 28, 2024 at 3:54 PM David Carlson <david.carlson....@gmail.com> > wrote: > >> I am thrilled to see that you have finally been able to make GnuCash work >> again! >> >> I hope you are able to address the issue with your Windows machine that >> caused GnuCash to fail in that instance. I think that one clue might be to >> look at what you needed to do to make VirtualBox run, since it should have >> run on a windows host without any significant changes unless there had been >> other conflicting changes made to the host. >> >> On Sat, Dec 28, 2024 at 2:26 PM Jonathan A. Cohen < >> jco...@urgrad.rochester.edu> wrote: >> >>> I was unable to get WSL working on my machine, as I use VirtualBox and >>> have >>> to disable some Windows components for that to work. So, I created a new >>> Ubuntu VM and installed GnuCash. My data file opened without issue and >>> has >>> worked for almost a week, No idea what I can do about my Windows >>> installation. Is there a way to completely remove GnuCash so I get >>> pristine install? >>> >>> ________________________ >>> Jonathan A. Cohen >>> jco...@urgrad.rochester.edu >>> >>> >>> >>> On Sun, Dec 22, 2024 at 10:45 PM John Ralls <jra...@ceridwen.us> wrote: >>> >>> > If you’re not able to open old files and old versions of GnuCash that >>> > worked before now don’t something outside of GnuCash is messed up. >>> Let’s >>> > try a different tack entirely: Try installing GnuCash in a WSL >>> instance and >>> > see if that will read your file. >>> > >>> > Regards, >>> > John Ralls >>> > >>> > On Dec 22, 2024, at 15:48, Jonathan A. Cohen < >>> jco...@urgrad.rochester.edu> >>> > wrote: >>> > >>> > John, >>> > >>> > I use WinMerge all the time. Excellent program. >>> > >>> > I have tried a handful of backup files from before the start of the >>> > problem. None are working. Wonder if this is an application issue? I >>> > have tried uninstalling and reinstalling 5.8, 5.9, and 5.10 without >>> success. >>> > >>> > Any other ideas before I decide to send you my file? >>> > >>> > Thanks, >>> > Jonathan >>> > ________________________ >>> > Jonathan A. Cohen >>> > 26 Patriots Drive >>> > Canton, MA 02021 >>> > 781-929-8204 >>> > jco...@urgrad.rochester.edu >>> > >>> > http://www.linkedin.com/in/jonathanaaroncohen >>> > >>> > >>> > >>> > On Sun, Dec 22, 2024 at 5:55 PM John Ralls <jra...@ceridwen.us> wrote: >>> > >>> >> If Notepad++ is able to indent XML you could look for a <trn:id> tag >>> at >>> >> the wrong indentation level. It should be in one level and the >>> top-level >>> >> element will be <gnc:transaction version=“2.0.0”> >>> >> >>> >> Once you find a backup file that loads you could uncompress that and >>> diff >>> >> between the good file and bad file. A brief web search found winmerge >>> ( >>> >> https://winmerge.org/?lang=en) to be frequently recommended as a >>> Windows >>> >> replacement for diff. >>> >> >>> >> Regards, >>> >> John Ralls >>> >> >>> >> On Dec 22, 2024, at 12:11, Jonathan A. Cohen < >>> jco...@urgrad.rochester.edu> >>> >> wrote: >>> >> >>> >> I tried Notepad++ XML Tools. Check errors found nothing. The >>> validation >>> >> cannot seem to understand the schema. >>> >> >>> >> John, is there anything else I can try myself before I decide whether >>> to >>> >> send it to you? >>> >> >>> >> Thank you, >>> >> Jonathan >>> >> ________________________ >>> >> Jonathan A. Cohen >>> >> jco...@urgrad.rochester.edu >>> >> >>> >> >>> >> >>> >> On Sun, Dec 22, 2024 at 12:54 PM Steve Butler < >>> >> stephen.m.butle...@gmail.com> wrote: >>> >> >>> >>> No, I'm not knowledgeable about XML other than a sudden end to the >>> file >>> >>> would jump out. And that the file is human readable when >>> uncompressed. >>> >>> >>> >>> I suspect that there are tools to edit the beast. >>> >>> >>> >>> On Sun, Dec 22, 2024, 09:42 Jonathan A. Cohen < >>> >>> jco...@urgrad.rochester.edu> wrote: >>> >>> >>> >>>> Any idea what I should look for in the XML? I have some technical >>> >>>> expertise, so could write some python to examine, if there is >>> anything >>> >>>> systematic. >>> >>>> >>> >>>> >>> >>>> ________________________ >>> >>>> Jonathan A. Cohen >>> >>>> 26 Patriots Drive >>> >>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g >>> > >>> >>>> Canton, MA 02021 >>> >>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g >>> > >>> >>>> 781-929-8204 >>> >>>> jco...@urgrad.rochester.edu >>> >>>> >>> >>>> http://www.linkedin.com/in/jonathanaaroncohen >>> >>>> >>> >>>> >>> >>>> >>> >>>> On Sun, Dec 22, 2024 at 11:56 AM Steve Butler < >>> >>>> stephen.m.butle...@gmail.com> wrote: >>> >>>> >>> >>>>> But it did uncompress! That eliminates that step. You can now >>> look >>> >>>>> at the resulting XML file to see anything obvious. >>> >>>>> >>> >>>>> Or, as John says, start stepping back through the backups to see >>> where >>> >>>>> it works. >>> >>>>> >>> >>>>> On Sun, Dec 22, 2024, 08:34 Jonathan A. Cohen < >>> >>>>> jco...@urgrad.rochester.edu> wrote: >>> >>>>> >>> >>>>>> Thanks, Steve. Uncompressing did not solve the problem. >>> >>>>>> >>> >>>>>> I did try jing per >>> https://wiki.gnucash.org/wiki/GnuCash_XML_format >>> >>>>>> But I do not understand the results. Both of these were run on >>> the >>> >>>>>> uncompressed version: >>> >>>>>> >>> >>>>>> C:\Program Files\Java\jdk-23\jing-trang\build>java -jar jing.jar >>> -c >>> >>>>>> >>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rncC >>> :\Users\Jonathan\Documents\Money2\GNUCash\Cohen >>> >>>>>> Accounts.gnucash >>> >>>>>> >>> >>>>>> >>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rnc:7:1 >>> : >>> >>>>>> error: syntax error >>> >>>>>> >>> >>>>>> C:\Program Files\Java\jdk-23\jing-trang\build>java -jar jing.jar >>> >>>>>> >>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rncC >>> :\Users\Jonathan\Documents\Money2\GNUCash\Cohen >>> >>>>>> Accounts.gnucash >>> >>>>>> >>> >>>>>> >>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rnc:14:4 >>> : >>> >>>>>> fatal: root element of schema must have a namespace >>> >>>>>> >>> >>>>>> Any advice? >>> >>>>>> >>> >>>>>> ________________________ >>> >>>>>> Jonathan A. Cohen >>> >>>>>> 26 Patriots Drive >>> >>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g >>> > >>> >>>>>> Canton, MA 02021 >>> >>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g >>> > >>> >>>>>> 781-929-8204 >>> >>>>>> jco...@urgrad.rochester.edu >>> >>>>>> >>> >>>>>> http://www.linkedin.com/in/jonathanaaroncohen >>> >>>>>> >>> >>>>>> >>> >>>>>> >>> >>>>>> On Sat, Dec 21, 2024 at 9:42 PM Steve Butler < >>> >>>>>> stephen.m.butle...@gmail.com> wrote: >>> >>>>>> >>> >>>>>>> First see if it is a compression problem. Try to uncompress the >>> >>>>>>> file to see if that works. >>> >>>>>>> >>> >>>>>>> On Sat, Dec 21, 2024, 18:34 Jonathan A. Cohen < >>> >>>>>>> jco...@urgrad.rochester.edu> wrote: >>> >>>>>>> >>> >>>>>>>> John, >>> >>>>>>>> >>> >>>>>>>> The crashing happens very quickly, either when opening the file >>> (the >>> >>>>>>>> application never appears after the splash screen) or soon after >>> >>>>>>>> when >>> >>>>>>>> entering a transaction. >>> >>>>>>>> >>> >>>>>>>> I have tried uninstalling and installing 5.8, 5.9, and 5.10 and >>> the >>> >>>>>>>> behavior is the same. >>> >>>>>>>> >>> >>>>>>>> The oldest trace file (gnucash.trace.2J8JY2.log) shows >>> modification >>> >>>>>>>> date >>> >>>>>>>> 12/14, which based upon this string is after the issue >>> started. I >>> >>>>>>>> have >>> >>>>>>>> enclosed it in case it helps. I can grab them all and upload if >>> >>>>>>>> that would >>> >>>>>>>> help. >>> >>>>>>>> >>> >>>>>>>> Is there any way to identify the corruption in the file? And >>> fix >>> >>>>>>>> it? Or >>> >>>>>>>> should I open an older file from before the first crash? I >>> seem to >>> >>>>>>>> recall >>> >>>>>>>> that I can then import the log files upto date to redo the >>> >>>>>>>> transactions. >>> >>>>>>>> Or will that cause the corruption to reappear. >>> >>>>>>>> >>> >>>>>>>> This is a very serious issue, as I use GnuCash to manage my cash >>> >>>>>>>> flow. >>> >>>>>>>> >>> >>>>>>>> Thank you, >>> >>>>>>>> Jonathan >>> >>>>>>>> >>> >>>>>>>> PS I wonder if there is a reason that you use the Temp AppDate >>> >>>>>>>> folder >>> >>>>>>>> instead of dropping traces into a dedicated folder? It would >>> seem >>> >>>>>>>> easier >>> >>>>>>>> to have them all in one place separate from other files put in >>> >>>>>>>> there. >>> >>>>>>>> ________________________ >>> >>>>>>>> Jonathan A. Cohen >>> >>>>>>>> jco...@urgrad.rochester.edu >>> >>>>>>>> >>> >>>>>>>> http://www.linkedin.com/in/jonathanaaroncohen >>> >>>>>>>> >>> >>>>>>>> >>> >>>>>>>> >>> >>>>>>>> On Thu, Dec 19, 2024 at 5:26 PM John Ralls <jra...@ceridwen.us> >>> >>>>>>>> wrote: >>> >>>>>>>> >>> >>>>>>>> > By happened again do you mean that GnuCash crashed promptly >>> after >>> >>>>>>>> opening >>> >>>>>>>> > the file? That version of the file is probably dead so use the >>> >>>>>>>> backups. Be >>> >>>>>>>> > mindful that when you save GnuCash renames the file, adding a >>> >>>>>>>> timestamp, >>> >>>>>>>> > then writes a new file with the old name. For example when you >>> >>>>>>>> save >>> >>>>>>>> > my_file.gnucash it will be renamed to >>> >>>>>>>> > my_file.gnucash.20241219141340.gnucash; if you then open that >>> with >>> >>>>>>>> > File>Open, make changes and save it will rename it to >>> >>>>>>>> > my_file.gnucash.20241219141340.gnucash.20241219141447.gnucash >>> and >>> >>>>>>>> so on. >>> >>>>>>>> > You might want to work from copies with different names to >>> make >>> >>>>>>>> cleaning up >>> >>>>>>>> > easier. >>> >>>>>>>> > >>> >>>>>>>> > It’s very likely that whatever was the original problem in 5.9 >>> >>>>>>>> persists in >>> >>>>>>>> > 5.10 so you might need to revert to 5.8. >>> >>>>>>>> > >>> >>>>>>>> > On Windows we append short random strings to trace files so >>> that >>> >>>>>>>> there’s a >>> >>>>>>>> > history of them. Can you look through your collection for the >>> >>>>>>>> last 2 weeks >>> >>>>>>>> > and see when those errors started showing up? In the sessions >>> >>>>>>>> from last >>> >>>>>>>> > week where the register went blank do the tracefiles show the >>> >>>>>>>> same errors >>> >>>>>>>> > or different ones? >>> >>>>>>>> > >>> >>>>>>>> > Regards, >>> >>>>>>>> > John Ralls >>> >>>>>>>> > >>> >>>>>>>> > > On Dec 19, 2024, at 07:59, Jonathan A. Cohen < >>> >>>>>>>> > jco...@urgrad.rochester.edu> wrote: >>> >>>>>>>> > > >>> >>>>>>>> > > Thanks. I updated to 5.10 and it happened again. >>> >>>>>>>> > > >>> >>>>>>>> > > >>> >>>>>>>> > > ________________________ >>> >>>>>>>> > > Jonathan A. Cohen >>> >>>>>>>> > > 26 Patriots Drive >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> > >>> >>>>>>>> >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> >> >>> >>>>>>>> > Canton, MA 02021 >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> > >>> >>>>>>>> >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> >> >>> >>>>>>>> > 781-929-8204 >>> >>>>>>>> > > jco...@urgrad.rochester.edu >>> >>>>>>>> > > >>> >>>>>>>> > > http://www.linkedin.com/in/jonathanaaroncohen >>> >>>>>>>> > > >>> >>>>>>>> > > >>> >>>>>>>> > > >>> >>>>>>>> > > On Thu, Dec 19, 2024 at 8:52 AM David Carlson < >>> >>>>>>>> > david.carlson....@gmail.com> >>> >>>>>>>> > > wrote: >>> >>>>>>>> > > >>> >>>>>>>> > >> Hopefully one of the developers will find that useful. Now >>> >>>>>>>> that release >>> >>>>>>>> > >> 5.10 is out they may have time to look at it. >>> >>>>>>>> > >> >>> >>>>>>>> > >> >>> >>>>>>>> > >> >>> >>>>>>>> > >> On Thu, Dec 19, 2024 at 7:13 AM Jonathan A. Cohen < >>> >>>>>>>> > >> jco...@urgrad.rochester.edu> wrote: >>> >>>>>>>> > >> >>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled >>> >>>>>>>> tag: trn:id >>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] >>> >>>>>>>> gnc_xml_set_data >>> >>>>>>>> > >>> failed >>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> >>> [dom_tree_handlers_all_gotten_p()] >>> >>>>>>>> Not >>> >>>>>>>> > defined >>> >>>>>>>> > >>> and it should be: trn:id >>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] >>> didn't >>> >>>>>>>> find all >>> >>>>>>>> > of >>> >>>>>>>> > >>> the expected tags in the input >>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled >>> >>>>>>>> tag: trn:id >>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] >>> >>>>>>>> gnc_xml_set_data >>> >>>>>>>> > >>> failed >>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> >>> [dom_tree_handlers_all_gotten_p()] >>> >>>>>>>> Not >>> >>>>>>>> > defined >>> >>>>>>>> > >>> and it should be: trn:id >>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] >>> didn't >>> >>>>>>>> find all >>> >>>>>>>> > of >>> >>>>>>>> > >>> the expected tags in the input >>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.engine> void >>> >>>>>>>> > >>> qof_collection_insert_entity(QofCollection*, >>> QofInstance*): >>> >>>>>>>> assertion >>> >>>>>>>> > >>> 'col->e_type == ent->e_type' failed >>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.backend.file.sixtp> Tag <trn:id> not >>> >>>>>>>> allowed in >>> >>>>>>>> > >>> current context. >>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled >>> tag: >>> >>>>>>>> > trn:slots >>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()] >>> >>>>>>>> gnc_xml_set_data >>> >>>>>>>> > >>> failed >>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled >>> tag: >>> >>>>>>>> > trn:slots >>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] >>> >>>>>>>> gnc_xml_set_data >>> >>>>>>>> > >>> failed >>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled >>> tag: >>> >>>>>>>> > >>> split:account >>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] >>> >>>>>>>> gnc_xml_set_data >>> >>>>>>>> > >>> failed >>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> >>> [dom_tree_handlers_all_gotten_p()] >>> >>>>>>>> Not >>> >>>>>>>> > defined >>> >>>>>>>> > >>> and it should be: split:account >>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] >>> didn't >>> >>>>>>>> find all >>> >>>>>>>> > of >>> >>>>>>>> > >>> the expected tags in the input >>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.engine> int >>> xaccTransGetSplitIndex(const >>> >>>>>>>> > >>> Transaction*, const Split*): assertion 'trans && split' >>> failed >>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled >>> tag: >>> >>>>>>>> > trn:slots >>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()] >>> >>>>>>>> gnc_xml_set_data >>> >>>>>>>> > >>> failed >>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled >>> tag: >>> >>>>>>>> > >>> split:reconcile-date >>> >>>>>>>> > >>> * 13:54:01 ERROR >>> >>>>>>>> < >>> https://www.google.com/maps/search/%3E+%3E%3E%3E+*+13:54:01+ERROR++%5Bdo?entry=gmail&source=g >>> > >>> >>>>>>>> <gnc.io> [do >>> >>>>>>>> < >>> https://www.google.com/maps/search/%3E+%3E%3E%3E+*+13:54:01+ERROR++%5Bdo?entry=gmail&source=g >>> >m_tree_generic_parse()] >>> >>>>>>>> gnc_xml_set_data >>> >>>>>>>> > >>> failed >>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.engine> gboolean >>> >>>>>>>> > >>> qof_instance_get_destroying(gconstpointer): assertion >>> >>>>>>>> > >>> 'QOF_IS_INSTANCE(ptr)' failed >>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.engine> int >>> xaccTransGetSplitIndex(const >>> >>>>>>>> > >>> Transaction*, const Split*): assertion 'trans && split' >>> failed >>> >>>>>>>> > >>> >>> >>>>>>>> > >>> >>> >>>>>>>> > >>> ________________________ >>> >>>>>>>> > >>> Jonathan A. Cohen >>> >>>>>>>> > >>> 26 Patriots Drive >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> > >>> >>>>>>>> >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> >> >>> >>>>>>>> >>> Canton, MA 02021 >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> > >>> >>>>>>>> > >>> 781-929-8204 >>> >>>>>>>> >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> >> >>> >>>>>>>> >>> jco...@urgrad.rochester.edu >>> >>>>>>>> > >>> >>> >>>>>>>> > >>> http://www.linkedin.com/in/jonathanaaroncohen >>> >>>>>>>> > >>> >>> >>>>>>>> > >>> >>> >>>>>>>> > >>> >>> >>>>>>>> > >>> On Wed, Dec 18, 2024 at 4:55 PM David Carlson < >>> >>>>>>>> > >>> david.carlson....@gmail.com> wrote: >>> >>>>>>>> > >>> >>> >>>>>>>> > >>>> Jonathan, >>> >>>>>>>> > >>>> >>> >>>>>>>> > >>>> What does the gnucash.trace file under "This PC > OS(C:) >>> > >>> >>>>>>>> Users > >>> >>>>>>>> > >>>> [yourusername] > AppData > Local > Temp" report? >>> >>>>>>>> > >>>> >>> >>>>>>>> > >>>> >>> >>>>>>>> > >>>> >>> >>>>>>>> > >>>> On Wed, Dec 18, 2024 at 12:56 PM Jonathan A. Cohen < >>> >>>>>>>> > >>>> jco...@urgrad.rochester.edu> wrote: >>> >>>>>>>> > >>>> >>> >>>>>>>> > >>>>> That worked for about a day. Today it failed again. >>> >>>>>>>> Starting Gnu >>> >>>>>>>> > >>>>> Cash, the splash screen shows progress and when it is >>> done, >>> >>>>>>>> the >>> >>>>>>>> > application >>> >>>>>>>> > >>>>> stops. The event viewer: >>> >>>>>>>> > >>>>> >>> >>>>>>>> > >>>>> Faulting application name: gnucash.exe, version: >>> 5.9.0.0, >>> >>>>>>>> time stamp: >>> >>>>>>>> > >>>>> 0x66f9947e >>> >>>>>>>> > >>>>> Faulting module name: libgnc >>> >>>>>>>> < >>> https://www.google.com/maps/search/%3E%3E%3E%3E%3E+Faulting+module+name:+libgnc?entry=gmail&source=g >>> >-engine.dll, >>> >>>>>>>> version: 0.0.0.0, time >>> >>>>>>>> > stamp: >>> >>>>>>>> > >>>>> 0x66f9919f >>> >>>>>>>> > >>>>> Exception code: 0xc0000005 >>> >>>>>>>> > >>>>> Fault offset: 0x000be263 >>> >>>>>>>> > >>>>> Faulting process id: 0x0x95B4 >>> >>>>>>>> > >>>>> Faulting application start time: 0x0x1DB517E318B3737 >>> >>>>>>>> > >>>>> Faulting application path: C:\Program Files >>> >>>>>>>> > >>>>> (x86)\gnucash\bin\gnucash.exe >>> >>>>>>>> > >>>>> Faulting module path: C:\Program Files >>> >>>>>>>> > >>>>> (x86)\gnucash\bin\libgnc-engine.dll >>> >>>>>>>> > >>>>> Report Id: cae87769-5274-490a-b3a1-bff8175bf36b >>> >>>>>>>> > >>>>> Faulting package full name: >>> >>>>>>>> > >>>>> Faulting package-relative application ID: >>> >>>>>>>> > >>>>> >>> >>>>>>>> > >>>>> Anyone have any ideas? >>> >>>>>>>> > >>>>> >>> >>>>>>>> > >>>>> >>> >>>>>>>> > >>>>> ________________________ >>> >>>>>>>> > >>>>> Jonathan A. Cohen >>> >>>>>>>> > >>>>> 26 Patriots Drive >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> > >>> >>>>>>>> >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> >> >>> >>>>>>>> >>>>> Canton, MA 02021 >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> > >>> >>>>>>>> > >>>>> 781-929-8204 >>> >>>>>>>> > >>>>> jco...@urgrad.rochester.edu >>> >>>>>>>> >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> >> >>> >>>>>>>> >>>>> >>> >>>>>>>> > >>>>> http://www.linkedin.com/in/jonathanaaroncohen >>> >>>>>>>> > >>>>> >>> >>>>>>>> > >>>>> >>> >>>>>>>> > >>>>> >>> >>>>>>>> > >>>>> On Tue, Dec 17, 2024 at 11:10 AM David Carlson < >>> >>>>>>>> > >>>>> david.carlson....@gmail.com> wrote: >>> >>>>>>>> > >>>>> >>> >>>>>>>> > >>>>>> That would be something to try. I had a problem with a >>> >>>>>>>> different >>> >>>>>>>> > >>>>>> application where the recommended procedure was to use >>> the >>> >>>>>>>> Windows >>> >>>>>>>> > >>>>>> Add/Remove programs feature to remove the program, then >>> >>>>>>>> REBOOT the >>> >>>>>>>> > computer >>> >>>>>>>> > >>>>>> and verify that certain folders had also been removed >>> >>>>>>>> before >>> >>>>>>>> > re-installing >>> >>>>>>>> > >>>>>> the program. >>> >>>>>>>> > >>>>>> >>> >>>>>>>> > >>>>>> >>> >>>>>>>> > >>>>>> >>> >>>>>>>> > >>>>>> On Tue, Dec 17, 2024 at 8:07 AM Jonathan A. Cohen < >>> >>>>>>>> > >>>>>> jco...@urgrad.rochester.edu> wrote: >>> >>>>>>>> > >>>>>> >>> >>>>>>>> > >>>>>>> I am thinking maybe this got corrupted: C:\Program >>> Files >>> >>>>>>>> > >>>>>>> (x86)\gnucash\bin\libgnc-engine.dll >>> >>>>>>>> > >>>>>>> >>> >>>>>>>> > >>>>>>> When upgrading, I think it does not fully remove all >>> >>>>>>>> components, >>> >>>>>>>> > so I >>> >>>>>>>> > >>>>>>> did a full uninstall and reinstall. Will monitor for >>> >>>>>>>> future >>> >>>>>>>> > problems. >>> >>>>>>>> > >>>>>>> >>> >>>>>>>> > >>>>>>> I anyone thinks I am off-base, please let me know. >>> >>>>>>>> > >>>>>>> >>> >>>>>>>> > >>>>>>> >>> >>>>>>>> > >>>>>>> ________________________ >>> >>>>>>>> > >>>>>>> Jonathan A. Cohen >>> >>>>>>>> > >>>>>>> jco...@urgrad.rochester.edu >>> >>>>>>>> > >>>>>>> >>> >>>>>>>> > >>>>>>> >>> >>>>>>>> > >>>>>>> On Mon, Dec 16, 2024 at 6:59 PM Jonathan A. Cohen < >>> >>>>>>>> > >>>>>>> jco...@urgrad.rochester.edu> wrote: >>> >>>>>>>> > >>>>>>> >>> >>>>>>>> > >>>>>>>> I captured the following from Windows event manager: >>> >>>>>>>> > >>>>>>>> >>> >>>>>>>> > >>>>>>>> Faulting application name: gnucash.exe, version: >>> >>>>>>>> 5.9.0.0, time >>> >>>>>>>> > >>>>>>>> stamp: 0x66f9947e >>> >>>>>>>> > >>>>>>>> Faulting module name: libgnc-engine.dll, version: >>> >>>>>>>> 0.0.0.0, time >>> >>>>>>>> > >>>>>>>> stamp: 0x66f9919f >>> >>>>>>>> > >>>>>>>> Exception code: 0xc0000005 >>> >>>>>>>> > >>>>>>>> Fault offset: 0x000be263 >>> >>>>>>>> > >>>>>>>> Faulting process id: 0x0x9964 >>> >>>>>>>> > >>>>>>>> Faulting application start time: 0x0x1DB5010DDA488C8 >>> >>>>>>>> > >>>>>>>> Faulting application path: C:\Program Files >>> >>>>>>>> > >>>>>>>> (x86)\gnucash\bin\gnucash.exe >>> >>>>>>>> > >>>>>>>> Faulting module path: C:\Program Files >>> >>>>>>>> > >>>>>>>> (x86)\gnucash\bin\libgnc-engine.dll >>> >>>>>>>> > >>>>>>>> Report Id: 3044f93f-b0fe-42c2-9705-e6a0405e0cdb >>> >>>>>>>> > >>>>>>>> Faulting package full name: >>> >>>>>>>> > >>>>>>>> Faulting package-relative application ID: >>> >>>>>>>> > >>>>>>>> >>> >>>>>>>> > >>>>>>>> >>> >>>>>>>> > >>>>>>>> >>> >>>>>>>> > >>>>>>>> ________________________ >>> >>>>>>>> > >>>>>>>> Jonathan A. Cohen >>> >>>>>>>> > >>>>>>>> 26 Patriots Drive >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> > >>> >>>>>>>> >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> >> >>> >>>>>>>> >>>>>>>> Canton, MA 02021 >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> > >>> >>>>>>>> > >>>>>>>> 781-929-8204 >>> >>>>>>>> > >>>>>>>> jco...@urgrad.rochester.edu >>> >>>>>>>> > >>>>>>>> >>> >>>>>>>> >>> >>>>>>>> < >>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g >>> >> >>> >>>>>>>> >>>>>>>> http://www.linkedin.com/in/jonathanaaroncohen >>> >>>>>>>> > >>>>>>>> >>> >>>>>>>> > >>>>>>>> >>> >>>>>>>> > >>>>>>>> >>> >>>>>>>> > >>>>>>>> On Sat, Dec 14, 2024 at 7:14 PM Jonathan A. Cohen < >>> >>>>>>>> > >>>>>>>> jco...@urgrad.rochester.edu> wrote: >>> >>>>>>>> > >>>>>>>> >>> >>>>>>>> > >>>>>>>>> Thank you, David. I'm not having any resources >>> issues. >>> >>>>>>>> > >>>>>>>>> >>> >>>>>>>> > >>>>>>>>> __________________ >>> >>>>>>>> > >>>>>>>>> Jonathan Cohen >>> >>>>>>>> > >>>>>>>>> +1-781-929-8204 >>> >>>>>>>> > >>>>>>>>> >>> >>>>>>>> > >>>>>>>>> On Sat, Dec 14, 2024, 6:14 PM David Carlson < >>> >>>>>>>> > >>>>>>>>> david.carlson....@gmail.com> wrote: >>> >>>>>>>> > >>>>>>>>> >>> >>>>>>>> > >>>>>>>>>> Jonathan, >>> >>>>>>>> > >>>>>>>>>> >>> >>>>>>>> > >>>>>>>>>> One of the possible causes of such behavior is >>> >>>>>>>> inadequate >>> >>>>>>>> > >>>>>>>>>> resources. Are you having issues with other >>> programs, >>> >>>>>>>> > particularly web >>> >>>>>>>> > >>>>>>>>>> browsers? >>> >>>>>>>> > >>>>>>>>>> >>> >>>>>>>> > >>>>>>>>>> On Sat, Dec 14, 2024 at 3:21 PM Jonathan A. Cohen < >>> >>>>>>>> > >>>>>>>>>> jco...@urgrad.rochester.edu> wrote: >>> >>>>>>>> > >>>>>>>>>> >>> >>>>>>>> > >>>>>>>>>>> Upgraded to 5.9 last week. After a few days a >>> >>>>>>>> behavior >>> >>>>>>>> > started: >>> >>>>>>>> > >>>>>>>>>>> the view >>> >>>>>>>> > >>>>>>>>>>> would suddenly no longer show the transactions in >>> any >>> >>>>>>>> account. >>> >>>>>>>> > >>>>>>>>>>> Save and >>> >>>>>>>> > >>>>>>>>>>> restart worked. As the days went on, this >>> behavior >>> >>>>>>>> happened >>> >>>>>>>> > >>>>>>>>>>> faster after >>> >>>>>>>> > >>>>>>>>>>> opening. >>> >>>>>>>> > >>>>>>>>>>> >>> >>>>>>>> > >>>>>>>>>>> Today, opened GnuCash and got the warning that the >>> >>>>>>>> file is >>> >>>>>>>> > >>>>>>>>>>> locked. Open >>> >>>>>>>> > >>>>>>>>>>> anyways and the opening proceeded. But once the >>> >>>>>>>> program start >>> >>>>>>>> > >>>>>>>>>>> progress bar >>> >>>>>>>> > >>>>>>>>>>> completed, it disappeared. The file is locked >>> >>>>>>>> again. Opening >>> >>>>>>>> > >>>>>>>>>>> wayway does >>> >>>>>>>> > >>>>>>>>>>> not work. The program will not open now at all. >>> >>>>>>>> > >>>>>>>>>>> >>> >>>>>>>> > >>>>>>>>>>> I tried backing out to 5.8 but it still won't >>> open. >>> >>>>>>>> Upgrade >>> >>>>>>>> > back >>> >>>>>>>> > >>>>>>>>>>> to 5.9 >>> >>>>>>>> > >>>>>>>>>>> same behavior. >>> >>>>>>>> > >>>>>>>>>>> >>> >>>>>>>> > >>>>>>>>>>> Windows 11. >>> >>>>>>>> > >>>>>>>>>>> >>> >>>>>>>> > >>>>>>>>>>> >>> >>>>>>>> > >>>>>>>>>>> ________________________ >>> >>>>>>>> > >>>>>>>>>>> Jonathan A. Cohen >>> >>>>>>>> > >>>>>>>>>>> jco...@urgrad.rochester.edu >>> >>>>>>>> > >>>>>>>>>>> _______________________________________________ >>> >>>>>>>> > >>>>>>>>>>> gnucash-user mailing list >>> >>>>>>>> > >>>>>>>>>>> gnucash-user@gnucash.org >>> >>>>>>>> > >>>>>>>>>>> To update your subscription preferences or to >>> >>>>>>>> unsubscribe: >>> >>>>>>>> > >>>>>>>>>>> >>> >>>>>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> >>>>>>>> > >>>>>>>>>>> ----- >>> >>>>>>>> > >>>>>>>>>>> Please remember to CC this list on all your >>> replies. >>> >>>>>>>> > >>>>>>>>>>> You can do this by using Reply-To-List or >>> Reply-All. >>> >>>>>>>> > >>>>>>>>>>> >>> >>>>>>>> > >>>>>>>>>> >>> >>>>>>>> > >>>>>>>>>> >>> >>>>>>>> > >>>>>>>>>> -- >>> >>>>>>>> > >>>>>>>>>> David Carlson >>> >>>>>>>> > >>>>>>>>>> >>> >>>>>>>> > >>>>>>>>> >>> >>>>>>>> > >>>>>> >>> >>>>>>>> > >>>>>> -- >>> >>>>>>>> > >>>>>> David Carlson >>> >>>>>>>> > >>>>>> >>> >>>>>>>> > >>>>> >>> >>>>>>>> > >>>> >>> >>>>>>>> > >>>> -- >>> >>>>>>>> > >>>> David Carlson >>> >>>>>>>> > >>>> >>> >>>>>>>> > >>> >>> >>>>>>>> > >> >>> >>>>>>>> > >> -- >>> >>>>>>>> > >> David Carlson >>> >>>>>>>> > >> >>> >>>>>>>> > > _______________________________________________ >>> >>>>>>>> > > gnucash-user mailing list >>> >>>>>>>> > > gnucash-user@gnucash.org >>> >>>>>>>> > > To update your subscription preferences or to unsubscribe: >>> >>>>>>>> > > https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> >>>>>>>> > > ----- >>> >>>>>>>> > > Please remember to CC this list on all your replies. >>> >>>>>>>> > > You can do this by using Reply-To-List or Reply-All. >>> >>>>>>>> > >>> >>>>>>>> > >>> >>>>>>>> _______________________________________________ >>> >>>>>>>> gnucash-user mailing list >>> >>>>>>>> gnucash-user@gnucash.org >>> >>>>>>>> To update your subscription preferences or to unsubscribe: >>> >>>>>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> >>>>>>>> ----- >>> >>>>>>>> Please remember to CC this list on all your replies. >>> >>>>>>>> You can do this by using Reply-To-List or Reply-All. >>> >>>>>>> >>> >>>>>>> >>> > >>> _______________________________________________ >>> gnucash-user mailing list >>> gnucash-user@gnucash.org >>> To update your subscription preferences or to unsubscribe: >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> ----- >>> Please remember to CC this list on all your replies. >>> You can do this by using Reply-To-List or Reply-All. >>> >> >> >> -- >> David Carlson >> > -- David Carlson _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
