On Fri, 25 Jun 2010, Luke S Crawford wrote: > I'm currently using RT though, as now that I am management (well, it's > my company) we've got a /whole lot/ of smaller requests. Each request > needs to be dealt with fairly quickly. That's the situation rt was > designed for.
Hi Luke. You've made an excellent point. As I noted earlier I use RT. We expect it to deal with both small and large tasks. I deal with this by breaking the large tasks into many tickets which exist in a tree arrangement (parents/children in RT). Cheers, Rob -- Email: rob...@timetraveller.org Linux counter ID #16440 IRC: Solver (OFTC & Freenode) Web: http://www.practicalsysadmin.com Open Source: The revolution that silently changed the world _______________________________________________ Discuss mailing list Discuss@lopsa.org http://lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
