Customer would be happy with 200 Mbps for $35. Not gonna happen.Actually still
no, because these days they have already switched providers when they call.We
are in a rural area. Everybody knows everybody, seems like everybody's related
going back generations. My policy is everybody pays the same price. If not,
people find out, and no good comes of that.We know if there's a chance the
customer will come back. Or it's a rental house and the next tenant might be a
customer.---- Original Message ----From: chuck@go-mtc.comSent: 11/19/2024
1:13:57 PMTo: "AnimalFarm Microwave Users Group" Subject: Re: [AFMUG] removal
of WISP equipment
If you have spare time, go make the former customer happy.? You might
get them back if you give them a bit of personal customer service
attention.?
?
From: Josh Luthman
Sent: Tuesday, November 19, 2024 11:53 AM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] removal of WISP equipment
?
$25 for a radio for $10 in gas to pick it up, $10 dealing with the
customer, $10 in caulk/silicon, $10 hearing them complain about nothing, $10 in
labor costs, $1000 in lost revenue because you wasted time picking up a $25
radio instead of hooking up a new customer
?
On Tue, Nov 19, 2024 at 10:01?AM David Hannum
<dhan...@mynewera.net> wrote:
Like Adam, we keep tabs of where the gear is and when we are in
the area, we swing by and pick it up.? But not sure why you'd not want to
rescue good radios.? Folks like Wireless Units and Surplus Wireless will
purchase it off you, so don't just arbitrarily abandon it.? $25 (or
whatever they give you) for a used SM is at least something for it.
?
Dave
?
On Tue, Nov 19, 2024 at 8:26?AM Adam Moffett
<dmmoff...@gmail.com> wrote:
About the same.? We kept a running list of "pickups" and
it would be filler work for the field people. They'd remove the antenna and
maybe the cable, but never worried about the POE.
We usually got to them pretty quick because we left empty spaces in the
schedule for service calls, and if there were no service calls we'd go do
pickups.?
?
On Mon, Nov 18, 2024 at 12:30?PM Jim Bouse
[Brazos WiFi] <j...@brazoswifi.com>
wrote:
We say: "we will grab it the next time we are in the area".
?
No special trip.
?
Jim
?
?
?
Sent via the Samsung
Galaxy S22+ 5G, an AT&T 5G smartphone
?
?
?
-------- Original message --------
From: Ken Hohhof <khoh...@kwom.com>
Date: 11/18/24 11:16 AM (GMT-06:00)
To: 'AnimalFarm Microwave Users Group' <af@af.afmug.com>
Subject: [AFMUG] removal of WISP equipment
?
We are starting to run into cases where customers
cancel (most commonly to get T-Mobile Home Internet) and while the CPE is
still perfectly functional we would not redeploy it.? Like a Cambium
450 SM with a reflector dish (as opposed to a 450b).? So we don?t
want it back, and don?t want to send a tech out to remove it.
?
Sometimes customers insist they want us to take it off
their house.? Is there some legal obligation for us to do this??
I think if you discontinue DISH or DirecTV and want the sat dish taken
down, they don?t come do it (unless maybe you pay to have it
done).-- AF mailing
listAF@af.afmug.comhttp://af.afmug.com/mailman/listinfo/af_af.afmug.com--
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