Hello
Thank you very much for your suggestion.
I am afraid that we are having an issue, as are Nuance here.
A free of charge replacement activation can only be issued in cases of
certain types, your network choosing to give you a new SIM card, which
presumably you can refuse, is not one of them.
You're right, they suggest me to get the new one for free, but I refuse and
up to now, it's still workable, and I put it on C5 the same mobile phone.
From what I read in your e-mails, the network are updating your SIM card,
the existing one, this would not produce a new SIM ID, as such, Talks should
continue to work.
That's what I believe and wait them to update it automatically. It requested
me to wait and restart the phone. After that I go to check at manual
registeration and my activation code is there, but I cannot remember my own
Sim ID to confess. Maybe ten minutes is over, Talks is exspired.
I tried to find any record in my harddrive invoice from nuance making sure
that the Sim ID on the invoice and the one on the phone now is the same. I
cannot find it, and I tried to contact Talknav, yeah the ID has already been
changed with some reason that I don't know either. When I talked with AIS
call center, they don't know what Sim ID means, but they have only 13 digit
no. to refer my sim, and they said it's actualy move my record from one
database to the new and permit the new 3G access to my number.
Have you actually had a new SIM card, if not, there is nothing wrong here
and your old one should be fine.
That's my belief and your belief, but it doesn't. I show TalkNav that now my
Sim ID is xxxx and they said in their record it is not the same. If you
would like me to send you my simcard for investigation, I'd be very happy
and no hesitation to do it now.
If your old SIM card is dirty, as you say, this can only be owing to user
intervention, SIM cards do not alone get dirty. As such, this would not be
covered by Nuance and you would be expected to pay for a transfer license.
Much as would anyone who had damaged, broken or otherwise there handset who
needed to replace it.
I changed my mobile phone so often, so that I cannot tolerate using the
Emie-base license, and I used this simcard for four years and I used to make
my handset broken because it dropped into the water. The simcard itself is
still in a functional condition, but due to some reason I don't know why its
ID were changed. I don't know whose fault, but I don't know the reason
what's wrong?
I have no proof to declare that I didn't change my simcard up to now, but my
Sim ID was changed by the network operator. They also wonder how can Talks
generate that number, because in network operater side, they see only
physical simcard number. Yeah, the shop can service customer, but they are
not in the position to issue any letter or statement. If I go to the police
office and said my phone is lost, they can do statement of declaration but
service provider cannot.
I have a choice to verify my status and my honesty. If I could I'd sent an
e-mail to my mobile operater and CC to someone from Nuance and Talknav who
can make a decision. I would like them to confirm all people involved that I
didn't change my physical simcard up to now by providing them a 13 digit no.
of verification and you can confirm me by calling me and I will show you
that my ID has already changed due to an unidentified reason. I understand
that I gave my local no to Talknav when I tried to buy them a product.
I can send an e-mail to callcen...@ais.co.th and explain them in English and
requested them to confirm my number status and confirm that the simcard I
used by referring to its 13 ID doesn't physically replaced after it was
issued from one day in the past and now it's still functional.
Thanks for your patient,
Eakachai
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