I am afraid that we are having an issue, as are Nuance here. A free of charge replacement activation can only be issued in cases of certain types, your network choosing to give you a new SIM card, which presumably you can refuse, is not one of them.
From what I read in your e-mails, the network are updating your SIM card, the existing one, this would not produce a new SIM ID, as such, Talks should continue to work. Have you actually had a new SIM card, if not, there is nothing wrong here and your old one should be fine. If your old SIM card is dirty, as you say, this can only be owing to user intervention, SIM cards do not alone get dirty. As such, this would not be covered by Nuance and you would be expected to pay for a transfer license. Much as would anyone who had damaged, broken or otherwise there handset who needed to replace it. Regards, Neil Barnfather Talks List Administrator Twitter @neilbarnfather TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple iOS, Macintosh and Android accessibility specialist. For all your accessible phone, PDA and GPS related enquiries visit www.talknav.com URL: - www.talknav.com e-mail: - serv...@talknav.com Phone: - +44 844 999 4199 On 30 May 2013, at 17:05, Eakachai Charoenchaimonkon <eakachai...@hotmail.com> wrote: > > Hello > > I followed your guidance, went to the shop and inform them to issue a letter > of invitation or recommendation for the new 3G mobile network, and my dirty > sim needed to be replaced for serving the new technology. > > They agreed that my sim is in a poor condition and they felt a little > surprise how can it be upgraded. I said it did over the air and they said > back to mme, that's fine and what's the problem? > > I tried to explain them that after the updrading process my sim ID was > changed. Could you give me a statement or a letter to advise me to get the > new 3G support simcard? Immediately, they said they cannot, because they are > the customer service shop. What they have to do like a helpdesk and they are > not in the position to issue any statement for any purpose. > > If they found the customer have problems with their service. In my case, they > will issue the new simcard for free and they verbally agree with that, but to > issue a statement to recommend me to do this or that they are not in the > position to do it. > > At the moment, they have a few handbill for advertising the non-Thai speaker > who are their customer to understand and instruct how to upgrade to the new > network that supports 3G by themselves. I have sighted person with me and > read through it. It sounds like an advertising note from the company. > > I got back to ask TalkNav. What kind of information or evidence they really > want from me about the accident that my network operator upgrade my simcard > over the air and leads to the change of Sim ID and the activation code cannot > be used any longer. I'm still waiting to hear from them. I'm scare to hear > that Nuance cannot help. > > I'm happy to scan these handbills and sent to Talknav, again it looks similar > to the information from the online newspaper, but these are made by the > company. I can write an e-mail to my phone operator and explain them and CC > to Nuance or TalkNav, if they love to, but what kind of thing they really > want to know from me actually? > > They should understand also that all shops here are to serve but not > authorized or saying anything on the statement except the advertising > handbills for the new package and so on. And issuing the new simcard is a > free process why do customer want a printing letter to explain, because I go > there in person any way, and they verified me by showing the citizen ID card > and the handset. > > Thank for all friends that are patient to read my headache story and from the > bottom of my heart I know that you believe what I try to tell you, but I > cannot find a proof to tell them to believe the fact happened to me. > > Yours, Eakachai > > > > > -----Original Message----- From: Kit > Sent: Friday, May 17, 2013 10:05 AM > To: Talks Mailing List > Subject: Re: [Talks] Requesting for the replacement of my simcard > > Lol, do this simply. Go to the shop, report your sim card having problem, > faulty. report to them and ask them to change your sim. at the same time, > ask for a letter from your provider to prove to Nuance that there is a > reason for changing it, cause your card was faulty. This should go through > as faulty cards and getting a new one is not transferring license. Just in > case, keep the old sim as a proof to show/send to Nuance if need too. > > In saying above, I am not even sure if Nuance still exist or bother to > entertain us anymore. > > So, I think so only disadvantage u get by using your old sim card is you > have no 3g access. > > ----- Original Message ----- From: "Stephen Giggar" <sgig...@gmail.com> > To: "Talks Mailing List" <talks@talksusers.com> > Sent: Wednesday, May 15, 2013 5:53 AM > Subject: Re: [Talks] Requesting for the replacement of my simcard > > > Doesn't matter! If you get a new Sim! You need to buy a transfer license > from the old Sim to the new Sim. Restoring the OLD license will not work on > the new Sim. The Sim ID number will be different. > > Like Brad has stated! If you cell provider is wanting you to get a new sim > and your old one is still working! I would ignore what the cell provider is > wanting you to do being it isn't neccessary. 3G is built on top of GSM so > your old phones will still work. > > Signed: Stephen Giggar > Skype: dr-phone. > > Hardware eventually fails, software eventually works. > No amount of bandwidth can fix poor design. > > ----- Original Message ----- From: "Abang Joe" <abang.kenyal...@gmail.com> > To: "Talks Mailing List" <talks@talksusers.com> > Sent: Tuesday, May 14, 2013 4:13 PM > Subject: Re: [Talks] Requesting for the replacement of my simcard > > >> our friend worry is just one of a few reason why we need to change the sim >> card. e.g, faulty sim card could be another one, etc >> and the solution needed is on the changed if happen due to whatever >> reason, >> on the license, is not whether need to change the sim card or not, which >> is >> just a temporary solution.. >> >> a bigger question mark is, Where & how to get back the license on a new >> sim >> card? >> >> even to restore the license over the phone, the nuance talks server is now >> not responding at all. i tried many times , but still failed. now i am >> doing >> it manually, where before i use to use the restore license method over the >> phone. >> >> just my opinion. a better solution is much needed. >> >> With warmest regards.. >> >> Signed by: >> ABANG JOE >> --- >> >> ----- Original Message ----- From: "Brad Keller" <keller...@gmail.com> >> To: "Talks Mailing List" <talks@talksusers.com> >> Sent: Wednesday, May 15, 2013 4:00 AM >> Subject: Re: [Talks] Requesting for the replacement of my simcard >> >> >>> I wouldn't worry about getting a new sim card. The one you have should be >>> fine. The 3G signal is built on top of the GSM signal so is basically >>> sent >>> out with the GSM signal. So in other words no need to change sim cards. >>> ----- Original Message ----- From: "Eakachai Charoenchaimonkon" >>> <eakachai...@hotmail.com> >>> To: <talks@talksusers.com> >>> Sent: Tuesday, May 14, 2013 11:41 AM >>> Subject: [Talks] Requesting for the replacement of my simcard >>> >>> >>> >>> Dear lister, >>> >>> I have Nokia C5 and have been held a Sim-based license of Nuance Talks >>> more >>> than six years. I got a terrible problem at the moment and would like to >>> hear some feedbacks from other talks’ experience users. >>> >>> AIS which is a known mobile operator in Thailand, will launch the 3G >>> service on the international standard 2.1-gigahertz frequency to serve >>> their >>> customer during this month. Please refer the folowing URL for more >>> detail, >>> they were drawn out from two local newspapers in Thailand: >>> >>> http://www.bangkokpost.com/news/local/348897/thailand-3g-era-officially-starts >>> >>> and >>> >>> http://www.nationmultimedia.com/business/AIS-soft-launches-3G-2-1GHz-service-aims-for-20000-30203756.html >>> >>> They request existing customers who had used their old simcard to get a >>> new >>> one for free at their shop now onward. I tried to negotiate with my local >>> operator like their call agent and shop staff, and inform them that I >>> cannot >>> change my simcard with some reasons; however, they don’t think I can use >>> my >>> old simcard any longer after the official launch of 3G service during >>> these >>> couple of month. What should I do if my Talk license bases on this >>> simcard >>> that needs to be replaced very shortly. >>> >>> I tried to contact my distributor who I bought the product from their >>> site, >>> and forwarded them the payment confirmation statement in the past for >>> their >>> reference. Unfortunately, I didn’t hear anything from them for five days >>> up >>> to now. What should I do? >>> >>> Sincerely, >>> >>> Eakachai >>> >>> >>> >>> -------------------------------------------------------------------------------- >>> >>> >>>> _______________________________________________ >>>> Talks mailing list >>>> Talks@talksusers.com >>>> http://lists.talksusers.com/mailman/listinfo/talks >>>> >>>> Hosting of this list provided courtesy of: >>>> eHosting Limited: http://www.ehosting.com/ >>>> and >>>> Talknav Inc. http://www.talknav.net/ >>> >>> >> >> >> -------------------------------------------------------------------------------- >> >> >>> _______________________________________________ >>> Talks mailing list >>> Talks@talksusers.com >>> http://lists.talksusers.com/mailman/listinfo/talks >>> >>> Hosting of this list provided courtesy of: >>> eHosting Limited: http://www.ehosting.com/ >>> and >>> Talknav Inc. http://www.talknav.net/ >> >> > > > -------------------------------------------------------------------------------- > > >> _______________________________________________ >> Talks mailing list >> Talks@talksusers.com >> http://lists.talksusers.com/mailman/listinfo/talks >> >> Hosting of this list provided courtesy of: >> eHosting Limited: http://www.ehosting.com/ >> and >> Talknav Inc. http://www.talknav.net/ > > > > > -------------------------------------------------------------------------------- > > > _______________________________________________ > Talks mailing list > Talks@talksusers.com > http://lists.talksusers.com/mailman/listinfo/talks > > Hosting of this list provided courtesy of: > eHosting Limited: http://www.ehosting.com/ > and > Talknav Inc. http://www.talknav.net/ > > > > > > > > _______________________________________________ > Talks mailing list > Talks@talksusers.com > http://lists.talksusers.com/mailman/listinfo/talks > > Hosting of this list provided courtesy of: > eHosting Limited: http://www.ehosting.com/ > and > Talknav Inc. http://www.talknav.net/ > _______________________________________________ > Talks mailing list > Talks@talksusers.com > http://lists.talksusers.com/mailman/listinfo/talks > > Hosting of this list provided courtesy of: > eHosting Limited: http://www.ehosting.com/ > and > Talknav Inc. http://www.talknav.net/ _______________________________________________ Talks mailing list Talks@talksusers.com http://lists.talksusers.com/mailman/listinfo/talks Hosting of this list provided courtesy of: eHosting Limited: http://www.ehosting.com/ and Talknav Inc. http://www.talknav.net/
