On 3/17/13 5:30 PM, Derek Balling wrote:
>
> On Mar 17, 2013, at 8:24 PM, Starchy wrote:
>> My only major complaint with the system is that when a user emails in to
>> create a ticket for the first time, it automatically creates an account
>> for them, and emails them an account creation email wi
On Mar 17, 2013, at 8:24 PM, Starchy wrote:
> My only major complaint with the system is that when a user emails in to
> create a ticket for the first time, it automatically creates an account
> for them, and emails them an account creation email with credentials in
> plaintext. This is both inse
On 3/13/13 9:51 AM, Derek Balling wrote:
>
> On Mar 13, 2013, at 12:35 PM, Frank Thommen wrote:
>> Clearly OTRS (http://www.otrs.com/en/). After having gone through the
>> manual RT installation hell twice, installing OTRS (on CentOS) was just
>> nothing. It's quite different from RT, but I'm
On Mar 13, 2013, at 12:35 PM, Frank Thommen wrote:
> Clearly OTRS (http://www.otrs.com/en/). After having gone through the manual
> RT installation hell twice, installing OTRS (on CentOS) was just nothing.
> It's quite different from RT, but I'm absolutely happy with it (caveat: I'm
> only u
On 11.03.13 19:51, Edward Ned Harvey (lopser) wrote:
[...]
My question is: What ticketing systems would you recommend as
alternatives to RT?
Clearly OTRS (http://www.otrs.com/en/). After having gone through the
manual RT installation hell twice, installing OTRS (on CentOS) was just
nothing
ay, March 11, 2013 2:51 PM
To: LOPSA Technical Discussions mailto:t...@lopsa.org>>
Subject: [lopsa-tech] issue tracking
As an IT person, I deal with tech support from a lot of different companies.
Whenever *they* do a good job, I notice, they're usually running on RT. (A
good job in ter
Edward Ned Harvey (lopser) wrote [edited]:
> I am sitting here now, realizing that RT is written in perl CGI,
> and I'm having a *really* hard time convincing myself
> that Perl CPAN hell is the right way to go.
Since I was doing exactly the same thing this morning, I can offer my setup:
- set up
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA256
As an alternative, consider asking Best Practical to install it for you.
They do so for a very reasonable price. We've just gone through this and
works like a charm.
- -Stephan
On 03/11/2013 09:05 AM, Atom Powers wrote:
> As somebody who happily u
On Mon, Mar 11, 2013 at 07:11:20PM +, Edward Ned Harvey (lopser) wrote:
> > From: Dan Ritter [mailto:d...@randomstring.org]
> >
> > Build a Debian Wheezy virtual machine. Run the Debian-supplied
> > RT package in that. Run apticron so you will get reminders as to
> > when packages have updated
It is a little rough around the edges but this is a puppet module that I wrote
at $lastjob that used to work:
https://github.com/cwebberOps/rt-vagrant/tree/master/modules/rt
-- cwebber
On Mar 11, 2013, at 12:00 PM, Dan Ritter wrote:
> On Mon, Mar 11, 2013 at 06:51:07PM +, Edward Ned Harve
> From: Dan Ritter [mailto:d...@randomstring.org]
>
> Build a Debian Wheezy virtual machine. Run the Debian-supplied
> RT package in that. Run apticron so you will get reminders as to
> when packages have updated.
If it's better than the centos solution, I'll happily go with it ... Here has
been
On Mon, Mar 11, 2013 at 2:51 PM, Edward Ned Harvey (lopser) <
lop...@nedharvey.com> wrote:
> I used this experience to guide me, in choosing a ticketing system to
> deploy and satisfy the need at a client company. (In progress.) Their
> internal support staff need something to keep track of iss
On Mon, Mar 11, 2013 at 06:51:07PM +, Edward Ned Harvey (lopser) wrote:
> As an IT person, I deal with tech support from a lot of different companies.
> Whenever *they* do a good job, I notice, they're usually running on RT. (A
> good job in terms of managing a ticket, responding timely, no
As somebody who happily used RT for many years, I am quite impressed with
OTRS which I now use. (Part of my reason for changing was that I corrupted
my RT install trying to upgrade.)
I don't think OTRS will behave any more easily with selinux though.
On Mon, Mar 11, 2013 at 11:51 AM, Edward Ned
Your compliments about RT reflect that the author(s) made a key
realization early on: Request tracking is a communication tool for
working with customers. This is very different that if you are
building, for example, a bug tracking system.
The CPAN hell issue can be avoided. For example Debian h
As an IT person, I deal with tech support from a lot of different companies.
Whenever *they* do a good job, I notice, they're usually running on RT. (A
good job in terms of managing a ticket, responding timely, not premature
closing tickets or forgetting about them, etc.) I start a support re
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