On 3/13/13 9:51 AM, Derek Balling wrote: > > On Mar 13, 2013, at 12:35 PM, Frank Thommen <frank+lo...@drosera.ch> wrote: >> Clearly OTRS (http://www.otrs.com/en/). After having gone through the >> manual RT installation hell twice, installing OTRS (on CentOS) was just >> nothing. It's quite different from RT, but I'm absolutely happy with it >> (caveat: I'm only using basic features, and cannot comment on ITSM or other >> advanced features of OTRS) > > It's definitely not for everyone. We've got an OTRS install here at my new > gig, and it ... chafes ... every time I use it. I don't know what it is about > the UI, but I just want to hurl every time I have to use it. > > If you don't have outside users to it, JIRA is pretty nice, but if you had to > pay for a user for every customer who might generate a ticket it'd get pricey > quick.
I've been having good results lately with a self-hosted Redmine instance (http://www.redmine.org/). Its feature set skews a little more toward issue/bug tracking than customer interaction, as I think JIRA does. My only major complaint with the system is that when a user emails in to create a ticket for the first time, it automatically creates an account for them, and emails them an account creation email with credentials in plaintext. This is both insecure and incredibly confusing to people who don't even know or care that we're using something called Redmine, so we had to do some tinkering to turn that off. _______________________________________________ Tech mailing list Tech@lists.lopsa.org https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/