-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256 As an alternative, consider asking Best Practical to install it for you. They do so for a very reasonable price. We've just gone through this and works like a charm.
- -Stephan On 03/11/2013 09:05 AM, Atom Powers wrote: > As somebody who happily used RT for many years, I am quite impressed with > OTRS which I now use. (Part of my reason for changing was that I corrupted my RT install trying to upgrade.) > > I don't think OTRS will behave any more easily with selinux though. > > > On Mon, Mar 11, 2013 at 11:51 AM, Edward Ned Harvey (lopser) <lop...@nedharvey.com <mailto:lop...@nedharvey.com>> wrote: > > As an IT person, I deal with tech support from a lot of different companies. Whenever *they* do a good job, I notice, they're usually running on RT. (A good job in terms of managing a ticket, responding timely, not premature closing tickets or forgetting about them, etc.) I start a support request by either going to a web page, sending email to supp...@company.com <mailto:supp...@company.com>, or calling in on the phone. Moments later, I get notification that a ticket has been created, and another one when a person is assigned to it, and then another when the person actually has something to tell me. They might have entered their response on a web interface, or they sent email to the system - I don't care - They've done a good job at maintaining a point of contact, keeping me informed of status, and making it easy for me to write back to them with more info, or attachments. The support rep and I often engage a live email dialogue. > > > > I used this experience to guide me, in choosing a ticketing system to deploy and satisfy the need at a client company. (In progress.) Their internal support staff need something to keep track of issues, supporting their customers externally. I am sitting here now, realizing that RT is written in perl CGI, and I'm having a *really* hard time convincing myself that Perl CPAN hell is the right way to go. Plus, it's all done via ./configure; make ; make install ... There are no intelligent selinux policies (most people just disable selinux, which is a really stupid thing to do for any externally facing server). > > > > My question is: What ticketing systems would you recommend as alternatives to RT? > > > > I can hear it now: People are just going into a flame war over selinux. If you want to discuss that, please start a new thread. > > Same thing, CPAN. If you want to discuss how crappy CPAN is, or perl cgi, I will happily do that in a different thread. > > > > > > > _______________________________________________ > Tech mailing list > Tech@lists.lopsa.org <mailto:Tech@lists.lopsa.org> > https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech > This list provided by the League of Professional System Administrators > http://lopsa.org/ > > > > > -- > Perfection is just a word I use occasionally with mustard. > --Atom Powers-- > > > _______________________________________________ > Tech mailing list > Tech@lists.lopsa.org > https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech > This list provided by the League of Professional System Administrators > http://lopsa.org/ - -- Stephan Fabel, Systems Administrator COE UH Manoa W: 808-956-7939 C: 260-232-2357 F: 808-956-3106 GPG: 2874 1B18 64BF 0C16 E337 447E 11E5 7DB2 9997 F8ED -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.11 (GNU/Linux) Comment: Using GnuPG with undefined - http://www.enigmail.net/ iF4EAREIAAYFAlE+NGYACgkQw/E+7jtIaHYI2wD9Ha7K2ZytfwrLbX2Fs40cnDWF E0/D0wocZ/69eCZ0U78BAJaqaLbKfs/CuOrNZGdpptQASUBcDtAgHft04iD5xRd5 =LJC/ -----END PGP SIGNATURE-----
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