Your compliments about RT reflect that the author(s) made a key realization early on: Request tracking is a communication tool for working with customers. This is very different that if you are building, for example, a bug tracking system.
The CPAN hell issue can be avoided. For example Debian has a packaged version of RT: http://requesttracker.wikia.com/wiki/DebianSqueezeInstallGuide You can *really* avoid installation hell by using a hosted solution [insert obviously caveats about storing your data on other people's machines]. I don't have experience with them but the names I keep hearing are ZenDesk, Zoho, and Spiceworks. If you end up evaluating many products it would be great to have you write up your findings (whether you are evaluating their ease of installation or features or both) Tom _______________________________________________ Tech mailing list Tech@lists.lopsa.org https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
