It is a little rough around the edges but this is a puppet module that I wrote at $lastjob that used to work:
https://github.com/cwebberOps/rt-vagrant/tree/master/modules/rt -- cwebber On Mar 11, 2013, at 12:00 PM, Dan Ritter <d...@randomstring.org> wrote: > On Mon, Mar 11, 2013 at 06:51:07PM +0000, Edward Ned Harvey (lopser) wrote: >> As an IT person, I deal with tech support from a lot of different companies. >> Whenever *they* do a good job, I notice, they're usually running on RT. (A >> good job in terms of managing a ticket, responding timely, not premature >> closing tickets or forgetting about them, etc.) I start a support request >> by either going to a web page, sending email to >> supp...@company.com<mailto:supp...@company.com>, or calling in on the phone. >> Moments later, I get notification that a ticket has been created, and >> another one when a person is assigned to it, and then another when the >> person actually has something to tell me. They might have entered their >> response on a web interface, or they sent email to the system - I don't care >> - They've done a good job at maintaining a point of contact, keeping me >> informed of status, and making it easy for me to write back to them with >> more info, or attachments. The support rep and I often engage a live email >> dialogue. >> >> I used this experience to guide me, in choosing a ticketing system to deploy >> and satisfy the need at a client company. (In progress.) Their internal >> support staff need something to keep track of issues, supporting their >> customers externally. I am sitting here now, realizing that RT is written >> in perl CGI, and I'm having a *really* hard time convincing myself that Perl >> CPAN hell is the right way to go. Plus, it's all done via ./configure; make >> ; make install ... There are no intelligent selinux policies (most people >> just disable selinux, which is a really stupid thing to do for any >> externally facing server). >> >> My question is: What ticketing systems would you recommend as alternatives >> to RT? > > Build a Debian Wheezy virtual machine. Run the Debian-supplied > RT package in that. Run apticron so you will get reminders as to > when packages have updated. > > -dsr- > _______________________________________________ > Tech mailing list > Tech@lists.lopsa.org > https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech > This list provided by the League of Professional System Administrators > http://lopsa.org/ _______________________________________________ Tech mailing list Tech@lists.lopsa.org https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
