I see this from 2 sides...
As a Riv customer... I like the old system better. Getting the once a year
lump sum felt like a gift with substance. The new system feels like a
quarter from grandma. I remember reading somewhere in one of the spiels
about charitable contributions that donating $10,00
In the past, the yearly rebate was a really nice surprise gift ... and
nothing I really thought about as I made purchases during the year.
Since the system has changed, I may think about it just a hair more,
but it's still something I'll see (as John mentioned) as a very nice
"thank you" and not so
Dave,
I think your new implementation is great! Good job!!! :-)
René
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rbw
Of Dave Rivbike
Sent: Thursday, February 02, 2012 4:47 PM
To: RBW Owners Bunch
Subject: [RBW] Re: Nuance of the rebate system
Thanks for the comments. I first hand understand the confusion, I set it up!
That's why I'm also so proud to announce that it's a'changin.
It's cur
Thanks for the comments. I first hand understand the confusion, I set
it up! That's why I'm also so proud to announce that it's a'changin.
It's currently an overall improvement, methinks, over the OLD WAY of
rebates but not perfect I admit so we're sweetening the deal.
All the comments make perfec
My only quibble with the new system is the points to dollars conversion: 20
points to the dollar is quirky... why not use "nickels" instead of points,
or just go all the way and show a balance of rebate credit in dollars and
cents? But overall, I think the new system is just fine - it works for
tho
For me, i can understand and accept the 120 day limit thing, if i
don't buy something again in 120 days i can deal with my rebate
expiring. I also understand the basic reason why they would not want
to give a rebate on an order where you use a rebate, someone smarter
will have to work out the math
This is no way will affect my appreciation for your many years of
dedicated and exemplary customer service. I am sure I speak for the
vast majority of the list members. Not all agree with everything you
do (like double TTs, but let's not restart that debate) but in many
years of following this fo
No worries John, we'll be there to help out make it easy as well if/when we
can.
René
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Dear René and Bill and everyone,
Thank you for your comments and suggestions. Much appreciated. We are
working within the limitations of the system (Volusion) that allows us
to run our own web site and ordering system in-house.
"In-house" means us. Mostly Dave. There may be ways to do some of the
The way I'd like to see the system be implemented, if possible, would be
similar to the way airline miles work. As long as I keep placing new orders
before the 120 days expire, my rebate points never die. When I have enough
for a new order, that's when I activate them and use them. This way I can
John,
Normally when stores try to sign me up for their "benefits" programs I
decline for this very reason. Life's too complicated already, and
it's just too much to keep up with. But I have seen such programs work
quite well, like the one with the drug store that my wife and I
frequent. Because we
In retail, there's always talk of "features and benefits," so we
generally talk about rebates as a "benefit" of membership or your
purchase or whatever, but, in reality, they are a "thank you" for
buying from us, and keeping us going in a tough economy.
Thank you, one and all. We're here because o
Dear William, and everyone,
The new software that we're using has made many things possible, and
has, I think, made online ordering and keeping track of purchases
easier. That said, it has changed a few things, too, and we're still
working through them.
The system has a few limitations that we're
For the folks who do think about it, it encourages folks to give Riv a
chance to sell them something every few months. I hope it works for them
in that context. I've got a silly little $4 "ebay bucks" credit that
expires on Feb 2, and it has me looking on ebay for something inexpensive
to spe
Hmm. I did not know that. Something tells me this new system won't last.
If this is the way people have to use the system, Riv will now have a lot
of little sales with very little revenue - it's going to be like "The Price
Is Right" where the game is to get your shopping cart as close to $0.01
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