Thanks for the comments. I first hand understand the confusion, I set it up! That's why I'm also so proud to announce that it's a'changin. It's currently an overall improvement, methinks, over the OLD WAY of rebates but not perfect I admit so we're sweetening the deal.
All the comments make perfect sense and the limitations we have in place are there because that's the way the software decided it to be. Not because we thought it should be that way. I've pulled out more hair about rebates old and new than anyone. So not getting any rebate on orders in which credit was used has to stay. There's no way around that, for now, but other merchants including us have put in requests to have that changed on the next update. It may just happen but don't hold your breath. That's why I made sure to mention it on the Rebate page. The $1 credit creaming a rebate on a $2000 frame is the perfect storm example. I don't defend that quirk, but it's very easy to prevent that scenario, especially since you have to order the frames by phone. It's their way of preventing the rebate-on-rebate losing money scenario. Fingers crossed it's resolved (allowing partial credit) in an upcoming update, but for now we can manually adjust it IF YOU BUY A FRAME/BIKE and that happens. It will happen maybe 20 times. We'll give you the credit for the non rebatey amount. Just let us know. I've done so already on the SimpleOnes that you CAN buy through the site presently. But as for spare nickels and dollars here and there on anything less than a frame, you're on your own for now. I don't think it's too hard to plan around. Especially when you read the rest of this post. So we're working with that limitation (no credit on credit, which isn't entirely unfair) and changing the other stuff in a way I think everyone will prefer because it gives you maximum flexibility (even more than the now-preferred rebates of old). It's surely as fair a free money giveaway as anyone can think of. 1. Expiration Dates: EMBIGGENED The whole idea of expiration was to get you to come back and buy stuff again, along with us thanking you for buying stuff. We need more frequent orders. We said 150 days, but the grace period was huger than we'll ever admit. And then there's this development: once you "redeem" the points, it turns into a gift credit on your account THAT DOES NOT EXPIRE. So redeem your 1000 rebate points for $50 in credit within that expiration date and the $50 sits on your account forever until you place your next order, and then it's AUTOMATICALLY applied. In that way there's really no expiration. It's already that way. But now, after one month of seeing how it works in real life, we're upping the ante to a whopping 1000 days. That's just under three years to save up all the points you want then redeem them all at once for a huge purchase or little by little for smaller purchases as you see fit. You decide when and how much you want to use. If you don't want to use credit, just don't redeem. You're still in charge of making sure the credit you're about to use is about the same as your order total because of the aforementioned limitation. 2. No Rebate Points on orders that have even partial credit used: STAYS AS IS Can't get around it folks. No way. By using the rebate at all you agree to this fact. It has this caveat. You've been warned and can totally plan around it without too much fuss. The 20 points for one buck / nickel per point system is again, just working with what we've got. It's how you get 5%. It is, as you mention, possible to change the numbers so that you'd have tens of thousands of points to cash in for actual dollar amounts, but I just though it more clear to show a $1000 purchase turned into 1000 points the next day. Makes sense right? Maybe the wording could be clearer. Your available balance there is you total in pretax purchases. Bust out your phone and multiply that number by 0.05 and you've got your amount. I hope everyone understands that we're just trying to make everything better for our customers and will continue to adapt. This new improved rebate system now allows you to save up loads of points without worrying about expiration so much and be in control of the cashing out. If there's unanimous calls of "this is lame" out there at the end of the year, we can go back to the old once/year way with a strict 1 year expiration. On Feb 2, 7:49 am, Andrew <ashtab...@gmail.com> wrote: > My only quibble with the new system is the points to dollars conversion: 20 > points to the dollar is quirky... why not use "nickels" instead of points, > or just go all the way and show a balance of rebate credit in dollars and > cents? But overall, I think the new system is just fine - it works for > those who want to maximize their rebates, and it's also not automatic, so > if you prefer to let the balance expire, that works, too. > > - Andrew, Berkeley -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
