John, Normally when stores try to sign me up for their "benefits" programs I decline for this very reason. Life's too complicated already, and it's just too much to keep up with. But I have seen such programs work quite well, like the one with the drug store that my wife and I frequent. Because we are regular customers we get a very nice discount on everything we buy (other than Rx's) simply by giving them our discount cards to scan, or if we forget the card a phone number works in their system just as well. After many years in sales, marketing and customer service, I can say that any customer benefit program that becomes too much nuisance and complication rapidly devolves from a positive to a negative for customer retention and goodwill. Just stating a general proposition. Make your own application and use your own judgement, just remember the KISS principle. It became cliche for good reason. Bill Carter
On Feb 1, 9:51 am, John Bennett <johnat...@gmail.com> wrote: > In retail, there's always talk of "features and benefits," so we > generally talk about rebates as a "benefit" of membership or your > purchase or whatever, but, in reality, they are a "thank you" for > buying from us, and keeping us going in a tough economy. > > Thank you, one and all. We're here because of you, and we appreciate > it way more than the rebate can say. > > John @ RBW > > On Jan 31, 10:36 pm, newenglandbike <matthiasbe...@gmail.com> wrote: > > > > > > > > > +1. Rebates are a bonus, so however Rivendell want to do them is OK with > > me. I won't be paying attention. > > > On Wednesday, February 1, 2012 12:52:25 AM UTC-5, Joe Bernard wrote: > > > > I liked the old system better, but don't really care much. I'll just > > > ignore the rebate situation and order stuff when I need it. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
