[otrs] Access to many Queues but notifications of only some Queues

on for notifications. Could someone please advise? Thanks and regards J - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otr

Re: [otrs] Access to many Queues but notifications of only some Queues

other queues from the web interface. Is there a way to turn notifications off generally for a user, but have notifications sent in some other way? Regards J Date: Fri, 19 Jun 2009 12:44:16 +0200 From: Marco Vannini Subject: Re: [otrs] Access to many Queues but notifications of only

[otrs] Access to many Queues but notifications of only some Queues

n the default notifications under the user preferences? Thanks J Subject: Re: [otrs] Access to many Queues but notifications of only some Queues From: Marco Vannini Date: Sat, 20 Jun 2009 12:36:46 +0200 To: "User questions and discussions about OTRS." Precedence: list MIME-Version:

[otrs] conditional events in otrs

min" then change queue to "EscalationsTeam" or 3. "Queue = 'Critical_Outage'" then forward to mobilephonenum...@smsservice.com Thanks and regards J - OTRS mailing list: otrs - Webpage: http://otrs.org/

[otrs] Priority on customer or agent replies - default to current priority level

ustomer or agent has forcibly done so. Thanks and regards J - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENT

Re: [otrs] conditional events in otrs

h should be changed!) New => { # if you want to add a Note Note => { From => 'Reminder Admin', Subject => 'Reminder Notification', Body => 'The reminder time of this ticket has been reached!',

[otrs] Tickets not showing up in "My Queues" and Notifications to Email not happening

t me know what I am probably missing or advise some trouble shooting steps to resolve. Thanks and regards J - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

Re: [otrs] Tickets not showing up in "My Queues" and Notifications to Email not happening

Thanks Mauricio I ended up restarting the server and that seemed to 'fix' the problem. Cheers J Maurício Ramos wrote: Hi, we had a issue like this. Queues were assigned but the agent would not receive the notifications. We solved by logging with our agents and under preferences, lis

[otrs] What does this error mean?

Can't read /opt/otrs/Kernel/Output/HTML/Standard/Header.dtl: No such file or directory at /var/www/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 260. __ Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more http://p

[otrs] How do I make the customer front end?

I really want my customer front end to come up like the demo pages. I have created a new user and placed him in the group "user." I did nothing else. Is this how I make a user who is a customer for usage with the front end? How do I get the customer front end to work? I have not yet found it i

[otrs] How do I get it to send the admin an email?

when a user enters a new ticket? I changed the system password. My email is on another system and I put the full qualified email into the system email, but never get email notifying me of a new ticket being entered. What do I need to set to get the new email sent to me when a user enters new tic

[otrs] Really not understanding the concept

I have only dealt with less sophisticated Help Desk programs.  Please forgive me.  What I thougt this system would do is that the customer would log in to the customer.pl page and create a new ticket.  From here, the system would email the appropriate person.  This appropriate person (technical sta

[otrs] How do I make it use mod_perl?

Thanks.Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more

[otrs] How do I configure Agent Notification?

I have gone over and over the documentation and in there it has Kernel/Config.pm and tell you what to add to change different parts. But I am confused, as currently, none of this is in my Config.pm, yet it still appears in the email notifiying me there is a new ticket.  Where is this set at? Curren

[otrs] How do I find OTRS_CONFIG_ScriptAlias

and change it?  Thank you all for your patience.  I promise I have been looking at the docs.Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more

[otrs] Stock Reports

Are all the stock reports the one under "Stats" in the admin page?  Are there other reports than anyone has built for OTRS?  Thanks.Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more

[otrs] Is there a Windows version?

I saw some talk about Win32 and wondered how to get the Windows version.  Does it require PERL on the Windows machine?  Uses IIS?  Thanks. Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month!

[otrs] FreeText Fields Empty on Split

I am trying to figure out why the FreeText fields of a parent ticket aren't carried over to the child tickets when I split it. I've searched and searched, but I can't find a way to set this in SysConfig. According to the 2.3 and 2.4 release notes, this should just work. However, it is NOT workin

Re: [otrs] Best way to close tickets automatically

Marreta, You can still use the Pending Auto Close with a status named "Awaiting Response". Follow these steps: Admin->Status->Add Name the status "Awaiting Response". Change the state type to "pending auto". Add a comment if you desire. Click on Submit. Now, when you are viewing the ticket, clic

Re: [otrs] Displaying Full Ticket State in Ticket Zoom

This is just a tip in case anyone is trying to figure it out. On the ticket zoom, there is a section to the right in gray that displays several bits of information about the current ticket (state, child tickets, queue, etc). My users really got tired of seeing only the partial text of the actual

[otrs] Attachments Cause "Need Filename!" and "Need Content!" Errors

Hi -- I'm new to OTRS, so feel free to RTRM me as needed! I do the following: 1. Admin-Area, Attachments, add an attachment. No errors. 2. Admin-Area, response, add the above attachment. No errors. 3. Ticket, Zoom, respond using the above response. The attachment doesn't show on the

RE: [otrs] Attachments Cause "Need Filename!" and "Need Content!" Errors

discussions about OTRS.org To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Attachments Cause "Need Filename!" and "Need Content!" Errors What size is the attachment -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTE

[otrs] Change queue and the Move button

I find that as soon as I select an alternative queue from the dropdown menu the change takes place. I expected to have to use the Move button to bring about the change. Jim ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otr

Re: AW: [otrs] few questions

Robert Kehl writes: > > Is it possible to > > 2/ have a link in agentview to see all closed tickets? > > It's now included in CVS. > > Details: > > Update these to given version no. (by the time of this writing) > /Kernel/Modules/AgentStatusView.pm 1.7 > /Kernel/Output/HTML/Lite/AgentUtilTicke

[otrs] Retrofitting GD

I didn't have GD available when I installed OTRS, so I didn't bother with it as it was optional. I have now installed it, but I still don't get anything in the Graphs section under Stats. What do I need to do to get OTRS to use GD? Jim ___ OTRS mailing

[otrs] roblem Running Multiple Instances of OTRS

I'm trying to run two instances of OTRS under one server. The server is running Solaris 8 with Apache 1.3.27 and mod_perl 1.27. I've installed one in /opt/otrs (1.0.1), the second in /opt/otrs_is (1.0.2). One is using a user called otrs, the second a user called is_issue. I've set up two databas

Re: [otrs] roblem Running Multiple Instances of OTRS

f the doc > online for multihosting. > http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/multi-hosting-multi-setup.html > > On Fri, Mar 21, 2003 at 12:26:13PM +0200, Alan J. Rothstein wrote: > > > > I'm trying to run two instances of OTRS under one serve

[otrs] Attach note when moving ticket to new queue

Is their any way to require an agent to attach a note when moving a ticket to a new queue? I'd like to be able to force an agent to attach an explanation of why the ticket is being moved. Thanks, - Alan - ___ OTRS mailing list: otrs - We

[otrs] NET::LDAP usage

Dear all, I installed NET::LDAP on Windows, ORTS 2.3 as described at http://lists.otrs.org/pipermail/otrs/2005-October/009343.html to use the AD. Proceeding as described at http://doc.otrs.org/1.3/de/html/ldap-integration.html + changing to "LDAP" in "SysConfig (Config Options: Framework -> F

[otrs] POP3s on Windows

Hi, Installed version 2.4.1 on Windows + would like to use a POP3s PostMaster Mail Account. But it's not available, altough "POP3S.pm" is there. Any hint what to do? Thanks in advance for help, Thomas - OTRS mailing

Re: [otrs] docs for new event-based notification?

Give this a try. Add Notification Name: Give it a name like New Ticket Received Select ONLY these: Recipient: Customer State: new Priority: SELECT ALL Queue: Raw Write you Text and Subject and submit. This works flawlessly for me. ~Tim -Original Message- From: otrs-boun...@

[otrs] Company E-Mail Notification???

Hello, I am new to OTRS and was wondering if anyone could share some help on it. What I have seen and used so far is absolutely awesome! I 2.4.2 and the ITSM from source on Debian 5. I am finding my way around rather quickly thru many test tickets! :) I have enabled company groups thru the C

[otrs] Customer Notification

I was wondering if anyone can steer me the right direction. Is there any workaround to having this happen: Customer opens ticket. Manager at Customers company is also notified along with customer, and manager is kept in loop as to tickets journey thru completion. I have several customers who

Re: [otrs] Customer Notification

Can anyone help on this?? -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Timothy J. Deerinck Sent: Friday, August 14, 2009 3:58 PM To: User questions and discussions about OTRS. Subject: [otrs] Customer Notification I was wondering if anyone

Re: [otrs] Customer Notification

Alan, Thanks for the reply! That sounds like a great idea. I guess I will have to change my queue structure though. I was hoping to be more ITIL compliant, but this feature is VERY important. Thanks again, ~Tim -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@o

Re: [otrs] Customer Notification

Alan, I must be missing thisI don't see a Notify field at all. Where are you seeing this? I am using 2.4.2 and ITSM. ~Tim -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alan McKay Sent: Saturday, August 15, 2009 1:07 PM To: User questi

[otrs] Ticket Update

Hello, I am trying to find a way to use Event Notifications to send activity updates to users (not just the agent or customer user). I setup a Notification with "Add Note" as the trigger, and it created a very nasty loop sending hundreds of e-mails since it reported the notification as anothe

Re: [otrs] Ticket Update

Martin, Thanks for the reply back. Does the fix address the issue I was talking about though? When a note would be added to a ticket, it would endlessly loop. So this is fixed in 2.4.4? ~Tim Timothy J. Deerinck Owner / Senior Network & Systems Engineer Bringing Technolo

Re: [otrs] Ticket Update

Thanks Martin! Very much! This will let me create a solution I needed for Manager notification at Customer Companies!! Homerun over the fence! :) ~Tim Timothy J. Deerinck Owner / Senior Network & Systems Engineer Bringing Technologies Together To Work For You... Web: www.networkp

[otrs] 2.4.2 to 2.4.4 Upgrade

Hello everyone, The upgrade instructions for 2.4.4 do not address upgrading within a version number that I can see. I am using the source install method and have 2.4.2 installed. What is the procedure to upgrade to 2.4.4? Thanks very much! ~Tim ---

Re: [otrs] Ticket Update

Martin..Works perfectly!! No more loops! :) - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBS

[otrs] Customer Portal Help!

Hello, I finally have everything setup, or at least I thought I did, for OTRS / ITSM. Everything is working as planned, except one thing! When a customer logs in to the portal, their tickets do not show! From the Agent dashboard, the ticket is there. If the ticket is zoomed, it shows all th

[otrs] Deselect

I have a quick question. When creating or modifying Notification Events, there are times a select is made and may need to be cleared. Say for instance, I click "Article Create" and then decide I don't want anything in that category. How does one remove any selections? I only see where you

Re: [otrs] Customer Portal Help!

questions and discussions about OTRS. Subject: Re: [otrs] Customer Portal Help! should it be that tickets has customerid different than customer user ? On Fri, Sep 4, 2009 at 7:03 PM, Timothy J. Deerinck mailto:tdeeri...@networkp.com>> wrote: Hello, I finally have everything setup, or at l

Re: [otrs] Customer Portal Help!

e sometimes authorization has required a "refresh" On Fri, Sep 4, 2009 at 9:54 PM, Timothy J. Deerinck mailto:tdeeri...@networkp.com>> wrote: I checked that and they are correct. I am using Customer Companies. The company ID is assigned to each Customer as well. Still, no

Re: [otrs] Customer Portal Help!

: [otrs] Customer Portal Help! Hi, On 04.09.2009, at 22:22, Timothy J. Deerinck wrote: Marco, THANKS! I actually did not have any groups for the Customer Company / User setup. I set one up, assigned the queue to this group, gave the customer permissions, and PERFECT! You should really avoid

Re: [otrs] Deleting tickets

Another way to do this on a larger scale is to run the generic agent on the Junk Queue with delete. That way ANY tickets you move to that queue will be deleted completely from the system. I setup a Cron Job to run the Generic Agent every 10 minutes. This keeps the system very tidy! :) _

[otrs] Two instances of OTRS on one server possible?

Hello, Is it possible to install two instances of OTRS on one server? If yes, what is the trick in making it working? Thanks. Kind regards, Tomas J Stehlik - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive

Re: [otrs] Two instances of OTRS on one server possible?

one server possible? Hi Tomas, Try this http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=31&ItemID=28 9> &CategoryID=31&ItemID=289 On Wed, Oct 21, 2009 at 3:56 PM, Tomas J Stehlik wrote: Hello, Is

Re: [otrs] Two instances of OTRS on one server possible?

ct 21, 2009 at 3:56 PM, Tomas J Stehlik wrote: Hello, Is it possible to install two instances of OTRS on one server? If yes, what is the trick in making it working? Thanks. Kind regards, Tomas J Stehlik - OTRS mailin

Re: [otrs] Two instances of OTRS on one server possible?

OTRS. Subject: Re: [otrs] Two instances of OTRS on one server possible? gulp chrooted ? Just otrs installation or with 2 apache running with 2 different user ? BTW I live a best response to otrs eng ;) On Wed, Oct 21, 2009 at 4:19 PM, Tomas J Stehlik wrote: Hi Marco

Re: [otrs] Stuck in Time Accounting

To fix this from that page you are stuck on, do this: 1. Hit the delete link at the bottom right of the "Edit time record" page. 2. At the confirm delete page, simply click the "Setting" link in the tool bar menu at the top. 3. Change the begin period and the end period dates

Re: [otrs] Stuck in Time Accounting

n get into the admin section to uninstall the module. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Timothy J. Deerinck Sent: 12 January 2010 05:49 To: User questions and discussions about OTRS. Subject: Re: [otrs] Stuck in Time Accounting To fix this from that page

Re: [otrs] Stuck in Time Accounting

en get into the admin section to uninstall the module. From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>] On Behalf Of Timothy J. Deerinck Sent: 12 January 2010 05:49 To: User questions and discussions about OTRS.

Re: [otrs] How to disable the quation of email notifications?

Nils, Thanks for this. It worked on some items, however, when I close a ticket, the '>' is still there. Is there a way to disable this as well? ~Tim From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Monday, June 21, 2010 11:48 AM To: User quest

[otrs] E-Mail / Note characters

I am trying to find where to suppress the '>' symbol in ALL notes and e-mails from the OTRS system to customers. Also, if there is any way to format the messages (line length) to make them look a little more professional. I know that in Config Options: Ticket -> Frontend::Agent::Ticket::ViewCo

[otrs] Using OpenAudit information to create CI records

Hello All, I was wondering if anyone has used OTRS:ITSM connected successfully to OpenAudit for CI's. This would be very slick indeed, and I would love to hear if anyone has done this. Thanks in advance! ~Tim - OTRS mailing

Re: [otrs] how to run GenericAgent from the command line?

On Jun 6, 2011, at 4:01 PM, Roald Hopman wrote: > here's the content of /opt/otrs/Kernel/Config/GenericAgentTerugkeervoorbeeld : Hi, rename that file to GenericAgentTerugkeervoorbeeld.pm > package Kernel::Config::GenericAgent; Change this to package Kernel::Config::GenericAgentTerugkeervoorbee

Re: [otrs] resetting root password

Or otrs@localhost. ? Sent from my iPhone On Jul 18, 2011, at 7:40 PM, Robert Woodworth wrote: > I finally gave up on Turnkey OTRS. > I took a fresh Ubuntu10 machine and got the "source" install. > I got the thing up and running (kind of) > > I know that when it asked me for the root password I

Re: [otrs] resetting root password

Did you try root@localhost ? Sent from my iPhone On Jul 18, 2011, at 7:40 PM, "Robert Woodworth" wrote: > I finally gave up on Turnkey OTRS. > I took a fresh Ubuntu10 machine and got the "source" install. > I got the thing up and running (kind of) > > I know that when it asked me for the root

[otrs] Installation on Windows of 3.1 B2

to be in install mode. If I click on Admin and then Customer Company and try to add a Customer Company, the Internal Server error again comes up. Any ideas?? Thanks much in advance, Timothy J. Deerinck This e-mail and any attachments may contain confidential and privileged information. If

Re: [otrs] Installation on Windows of 3.1 B2

Mike, Thanks very much! That will prevent more hair pulling!! :) Regards, Timothy J. Deerinck -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, December 13, 2011 12:04 PM To: User questions and discussions about

Re: [otrs] Installation on Windows of 3.1 B2

Mike, Probably a silly question, but after I install the Beta 1 on Windows, how can I get it up to Beta 2 for the version number? Do I have to wait for Beta 3? Thanks, Timothy J. Deerinck -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of

Re: [otrs] Installation on Windows of 3.1 B2

Has the B2 tarball been fixed? If not, is there an easy way for me to update the Windows B1 to B2? Thanks much, Timothy J. Deerinck Owner / Senior Network & Systems Engineer -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Be

Re: [otrs] LDAP: Agent-Login works, but Customer-Login does not. Problem with AuthModule::LDAP::AlwaysFilter

GroupDN'} = 'CN=Users,DC=yourdomain,DC=com'; $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member'; #$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID'; $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN

Re: [otrs] Email

Robert Aldridge ([EMAIL PROTECTED]) wrote: > It works fine. The message appears in the queue. So, how do I get messages > sent to '[EMAIL PROTECTED] ' to the OTRS server? You could use PostmasterPOP3.pl by enabling postmaster_pop3 as a cron job in $OTRS_HOME/var/cron

[otrs] Ticket::Acl::Module

Hallo, ist die undokumentierte Option Ticket::Acl::Module deprecated und wird in den nächsten Versionen wegfallen, oder ist sie zum Einklinken eigener ACL-Module offiziell "freigegeben"? Felix ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Ar

Re: [otrs] Ticket::Acl::Module

Argh! Sorry for my German email on the international mailing list. Need some sleep Felix ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] OTRS and Postfix

Hi all, I am new to the group and looking with interest at OTRS as an application. I am going to set up a SuSE box to experiment with OTRS but my preference is to use Postfix instead of Sendmail? Can this be done (this is probably a FAQ but I could not find it)? Many thanks Ian -- Ian Maude G0V

[otrs] Greetings

Hi all, Just joined the group and setting up otrs for testing. I cannot find what I want in the docs (it's probably there of course ;-)) As the admin user, can I see which agents are logged in easily? Ian ___ OTRS mailing list: otrs - Webpage: http://o

Re: [otrs] Greetings

Scott Millard wrote: Ian, under the admin area, misc section (far right) goto "Session Management". That should show you how many, you'll have to scroll through the information there to determine who. Thanks Scott, It would be nice if a simple list could be seen on logging in. However, the i

Re: [otrs] Greetings

Markus Ruecker wrote: Hi Ian, This feature is already implemented in the actual CVS version and will be part of the next official release... So, with this feature enabled, you can see how many and which agent (customer) is logged in. Many thanks Markus, good to know. I will update from cvs for

[otrs] My head is sore!

Thats what comes of bashing it against the wall :-) I had everything running nicely and then decided to do a CVS. I am quite used to CVS and so it should not have been a problem. Anyhow, I removed everything and started again. Now I have an error when trying to get the database initialised.

Re: [otrs] My head is sore!

Markus Ruecker wrote: So you did a new install? Hi Marcus, My apologies, that was a terrible email I sent! After the CVS, I attempted to do the update to the database. I kept getting denied access though and I even tried using SetPermissions. Anyhow, in the end I decided to try again. I remov

Re: [otrs] My head is sore!

Hi Markus and all, All sorted and running with the CVS version after a look at the mysql stuff. I guess I should not try stuff late at night when I am a newbie ;) Many thanks for the help and the new feature is great, thanks! Ian ___ OTRS mailing list:

Re: [otrs] mkStats.pl doesn't work

P'kale Robinson wrote: Has anyone experienced errors when they run the mkStats.pl script ? Did you solve this? I am sure GD is installed but cannot run the script as below on SuSE 9.0 Ian Here's the output support:/opt/otrs/bin # ./mkStats.pl Can't locate GD/Graph.pm in @INC (@INC contains: /

[otrs] Displaying HTML e-mails

Is it possible to make OTRS successfully render HTML e-mails?? Currently if the e-mail is in HTML format then a link is displayed that opens a new window containing the source code, however i would like to make it so that the HTML is properly shown in the space for the message body. Despite cha

[otrs] Manually altering database

As part of an ongoing project, i am currently trying to write scripts that will automatically alter the details stored by OTRS. I have been able to write scripts such that i can create and alter articles, users, groups etc. But have been unable to create tickets externally. Although the ticket

[otrs] feature request for 2.0.0

x27;s email address for the ticket-information? -- Mark J. Nernberg Director of Technology Downtown Help Desk (412)478-6262 (cell) (412)232-0710 (fax) http://www.downtownhelpdesk.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] feature request for 2.0.0

stem > Mark> ([EMAIL PROTECTED]). Of course, each tech has their own (personal) > Mark> email account, which is the account set up in the webmail interface for > Mark> OTRS. > > Mark> How about a way to, from the webmail interface of OTRS, forward a > request > Mar

[otrs] OTRS Variables.

Is there a list, somewhere of all of the variables which can be used in responses (such as I thought I had seen one somewhere, but for the life of me I can't find it! -- Mark J. Nernberg Director of Technology Downtown Help Desk (412)478-6262 (cell) (412)232-0710 (fax)

Re: [otrs] OTRS Variables.

to get the ticket id of the ticket > I had thought there were more? > Mark J. Nernberg wrote: >> Is there a list, somewhere of all of the variables which can be used in >> responses (such as >> >> I thought I had seen one somewhere, but for the life of

Re: [otrs] OTRS Variables.

Variables. > > I had a question like yours on 7/1/2004 10:57 AM (See: "[otrs] ticket id > in the body" message) and that is what Robert from OTRS team told me. > > Maybe v2 will have more Damn. I was hoping to use some of the other values in my responses.

Re: [otrs] OTRS Variables.

s//$variable[2]/g; > $Data{StdResponse} =~ s//$variable[3]/g; > > All you then need to do is create your response templates as normal and > include your customer tags. > > HTH, > > Graeme > > Christian Schoepplein wrote: >> Hello, >> >> O

Re: [otrs] OTRS Variables.

ter websites using a filtration system. When the ticket is shown in OTRS, these values appear in the ticket information. So there's gotta be a way to use them ... I would think. > Perhaps someone else could shine some light on this for you. > > Hope you get your answer. >

Re: [otrs] Error: Access denied for user: '[EMAIL PROTECTED]' (Using password: YES)

On Jul 26, 2005, at 11:51 AM, Chaden Hite wrote: I am getting the following error when I try to access OTRS I am using MySQL as the backend DB, SUSE 9.1 for the OS, pointing to Active Directory for authentication access it seems like the user OTRS has lost access through my DB but I cannot s

[otrs] presorting with procmail - help?

Hi Everyone, I am trying to evaluate otrs for a support system, and so far it is going great, apart from one problem that has me stumped. I am looking for some help with queue presorting. I am using OTRS 2.0.2/RH Linux 8 (don't ask). I have strange results trying to use queue presorting with pro

Re: [otrs] Email after new ticket in queue, howto?

Hi Juris Yes, this can be done. Create a user in otrs, and enter the email address that you wish to be the "constant". Save the user. Then choose CHANGE user. Additional fields are displayed. Choose YES for New Ticket notification Choose the queue SUPPORT in the myqueues select box. and Save.

Re: SPAM Subject: [otrs] "Need TicketID!" from /opt/otrs/bin/PendingJobs.pl

I have a similar problem with Neet TicketID as messages are being processed by Postmaster.pl. Any ideas on what causes it would be great!! Cheers. On 6 Oct 2005, at 01:33, Matt Linton wrote: Mike: Did you ever get an answer to this? I am having the same issue on a pending autoclose+ ticke

RE: [otrs] otrs and imap

> -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Mauricio Tavares > Sent: Friday, October 28, 2005 10:09 AM > To: User questions and discussions about OTRS.org > Subject: [otrs] otrs and imap > > > Has anyone successfully used otrs with imap?

[otrs] new install issues

I have just moved my OTRS installation from one box to another. The database transfer went fine, along with everything else. On both, I'm using Apache 2.0.55, Perl 5.8.7, and mod_perl2 2.0.2. On the old box, everything works fine. On the new one, when trying to login to OTRS, I get the followi

Re: [otrs] new install issues

On Jan 9, 2006, at 11:25 PM, Mark J. Nernberg wrote: I have just moved my OTRS installation from one box to another. The database transfer went fine, along with everything else. On both, I'm using Apache 2.0.55, Perl 5.8.7, and mod_perl2 2.0.2. On the old box, everything works fine. O

Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP

Hello all, We had a very similar issue trying to authenticate Customer accounts against LDAP provided by Windows 2012 R2. We finally tracked down a solution (worked for us, your results may vary) by modifying the lookup code that checks to see if a user account is enabled. A code snippet fro

Re: [otrs] KIX4OTRS

Hi Josu, Have a look here http://www.cape-it.de/en/service-management-system-kix4otrs-eng.html. Regards -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Josu Lazkano Sent: Donnerstag, 15. Januar 2015 10:26 To: otrs@otrs.org Subject: [otrs] KIX