Hello, I am trying to find a way to use Event Notifications to send activity updates to users (not just the agent or customer user). I setup a Notification with "Add Note" as the trigger, and it created a very nasty loop sending hundreds of e-mails since it reported the notification as another add note. Infinite Loop! :(
What I want is anytime anything is done to a ticket, the system will send a notification without creating a loop. Can this be done??? ~Tim
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