> From: Daniel Balan <[EMAIL PROTECTED]> > Organization: BitDefender > Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org> > Date: Fri, 22 Jul 2005 09:49:40 +0300 > To: "User questions and discussions about OTRS.org" <otrs@otrs.org> > Subject: Re: [otrs] OTRS Variables. > > here is the list (available for 1.3.x) > > <OTRS_CUSTOMER_SUBJECT[20]> to get the first 20 character of the subject > <OTRS_CUSTOMER_EMAIL[5]> to get the first 5 lines of the email > <OTRS_CUSTOMER_FROM> to get the from line of the email > <OTRS_CUSTOMER_REALNAME> to get the realname of the sender (if given) > <OTRS_TICKET_NUMBER> to get the ticket number of the ticket > <OTRS_TICKET_ID> to get the ticket id of the ticket >
I had thought there were more? > Mark J. Nernberg wrote: >> Is there a list, somewhere of all of the variables which can be used in >> responses (such as <OTRS_CUSTOMER_REALNAME> >> >> I thought I had seen one somewhere, but for the life of me I can't find it! > > -- > Daniel > > > -- > This message was scanned for spam and viruses by BitDefender. > For more information please visit http://www.bitdefender.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
