Using V2.3 I have found that if a response is sent to a customer, on the
reply screen the 'Priority' dropdown is set to the top priority in the
list regardless of the original/current priority. The problem with this
is that if a customer neglects to change the priority back to what the
original priority level was, the priority for the whole ticket is
changed. In our case it changes to "No response required" as that is at
the top of the list.
Is there a way to default the priority to whatever its current priority
level is? That way it should only change if a customer or agent has
forcibly done so.
Thanks and regards
J
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
