RE: [otrs] Attachments Cause "Need Filename!" and "Need Content!" Errors

J Yunke Thu, 13 Sep 2007 16:36:04 -0700

Hi Maurice --

  Thanks for the response.


  Less than 200k.  I bumped it up to 100MB and that still didn't work...

-- Justin

On Thu, 13 Sep 2007, Maurice James Ny wrote:

Date: Thu, 13 Sep 2007 18:44:53 -0400
From: Maurice James Ny <[EMAIL PROTECTED]>
Reply-To: User questions and discussions about OTRS.org <otrs@otrs.org>
To: 'User questions and discussions about OTRS.org' <otrs@otrs.org>
Subject: RE: [otrs] Attachments Cause "Need Filename!" and "Need Content!"
    Errors

What size is the attachment

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of J
Yunke
Sent: Thursday, September 13, 2007 2:53 PM
To: otrs@otrs.org
Subject: [otrs] Attachments Cause "Need Filename!" and "Need Content!"
Errors

Hi --

  I'm new to OTRS, so feel free to RTRM me as needed!

  I do the following:

1. Admin-Area, Attachments, add an attachment.  No errors.

2. Admin-Area, response, add the above attachment.  No errors.

3. Ticket, Zoom, respond using the above response.

  The attachment doesn't show on the screen, and before I click Submit, I
get this in the logs:

ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Sep 13 13:47:56 2007

 Message: Need Filename!

 Traceback (9969):
   Module: Kernel::System::Web::UploadCache::FS::FormIDAddFile (v1.7 )
Line: 73
   Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.6 ) Line:
138
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 498
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670
   Module:
ModPerl::ROOT::ModPerl::Registry::usr_local_projects_otrs_bin_cgi_2dbin_inde
x_2epl::handler
(v) Line: 48
   Module: (eval) (v1.81) Line: 202
   Module: ModPerl::RegistryCooker::run (v1.81) Line: 202
   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168
   Module: ModPerl::Registry::handler (v1.99) Line: 30

ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Sep 13 13:47:56 2007

 Message: Need Content!

 Traceback (9969):
   Module: Kernel::System::Web::UploadCache::FS::FormIDAddFile (v1.7 )
Line: 73
   Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.6 ) Line:
138
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 498
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670
   Module:
ModPerl::ROOT::ModPerl::Registry::usr_local_projects_otrs_bin_cgi_2dbin_inde
x_2epl::handler
(v) Line: 48
   Module: (eval) (v1.81) Line: 202
   Module: ModPerl::RegistryCooker::run (v1.81) Line: 202
   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168
   Module: ModPerl::Registry::handler (v1.99) Line: 30

----

  I have tried both FS and DB-based WebUpload configurations; both
generate the same error.  How do I use attachments?  Permissions look
correct.

  My environment:

Red Hat Enterprise Linux AS release 4 (Nahant Update 5)
Apache/2.0.52
mod_perl-1.99_16-4
otrs 2.2.2

  Thanks for your help!

-- Justin
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/



-- Justin
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Attachments Cause "Need Filename!" and "Need Content!" Errors

Reply via email to