[otrs] Attachments Cause "Need Filename!" and "Need Content!" Errors

Thu, 13 Sep 2007 12:17:53 -0700 

Hi --

  I'm new to OTRS, so feel free to RTRM me as needed!

  I do the following:

1. Admin-Area, Attachments, add an attachment.  No errors.

2. Admin-Area, response, add the above attachment.  No errors.

3. Ticket, Zoom, respond using the above response.
The attachment doesn't show on the screen, and before I click Submit, I get this in the logs: 

ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Sep 13 13:47:56 2007

 Message: Need Filename!

 Traceback (9969):
Module: Kernel::System::Web::UploadCache::FS::FormIDAddFile (v1.7 ) Line: 73 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.6 ) Line: 138 
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 498
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670
Module: ModPerl::ROOT::ModPerl::Registry::usr_local_projects_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 48 
   Module: (eval) (v1.81) Line: 202
   Module: ModPerl::RegistryCooker::run (v1.81) Line: 202
   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168
   Module: ModPerl::Registry::handler (v1.99) Line: 30

ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Sep 13 13:47:56 2007

 Message: Need Content!

 Traceback (9969):
Module: Kernel::System::Web::UploadCache::FS::FormIDAddFile (v1.7 ) Line: 73 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.6 ) Line: 138 
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 498
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670
Module: ModPerl::ROOT::ModPerl::Registry::usr_local_projects_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 48 
   Module: (eval) (v1.81) Line: 202
   Module: ModPerl::RegistryCooker::run (v1.81) Line: 202
   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168
   Module: ModPerl::Registry::handler (v1.99) Line: 30

----
I have tried both FS and DB-based WebUpload configurations; both generate the same error. How do I use attachments? Permissions look correct. 

  My environment:

Red Hat Enterprise Linux AS release 4 (Nahant Update 5)
Apache/2.0.52
mod_perl-1.99_16-4
otrs 2.2.2

  Thanks for your help!

-- Justin
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