[otrs] Custom Notification Script

2015-08-19 Thread Andrea Iannucci
help me that much). So, anyone can help me out on this? I just need to hit a bash script (so a command line) everytime there is a status change on a ticket. Thanks in advance Best regards Andrea Iannucci - OTRS mailing l

[otrs] Custom Notification Script

2015-08-21 Thread Andrea Iannucci
help me that much). So, anyone can help me out on this? I just need to hit a bash script (so a command line) everytime there is a status change on a ticket. Thanks in advance Best regards Andrea Iannucci - OTRS mailing l

Re: [otrs] Custom Notification Script

2015-08-21 Thread Andrea Iannucci
| MSX INTERNATIONAL OFFICE: +4922194700141 | MOBILE: +491638471062 | MAILTO: h...@msxi-euro.com -- Message: 1 Date: Wed, 19 Aug 2015 14:45:26 +0100 From: Andrea Iannucci Subject: [otrs] Custom Notification Script

Re: [otrs] Custom Notification Script

2015-08-21 Thread Andrea Iannucci
05 schrieb Andrea Iannucci <mailto:andrea.iannu...@firstclarity.com>>: I did already check that part but i cant see anywhere a way to add a command line to run, how should i add it? At the moment i do have just a valid notification but in it i cant find anything related command line

Re: [otrs] Custom Notification Script

2015-08-21 Thread Andrea Iannucci
Hi Jan, apparently i cant find that option in admin interface and neither in general agent page, where it should be? Thanks On 21/08/2015 17:12, jan.dre...@bertelsmann.de wrote: hi. Am 21.08.2015 um 17:46 schrieb Andrea Iannucci : I've made a generic agent and it is working

Re: [otrs] Custom Notification Script

2015-08-24 Thread Andrea Iannucci
icketStateUpdate —> (+) It sound like what i need on the generic agent function, so that the agent is activated on this event, but i cant find this "path" anywhere. Thanks Best regards On 21/08/2015 17:34, jan.dre...@bertelsmann.de wrote: Hi. Am 21.08.2015 um 18:32 schrieb Andrea I

Re: [otrs] Custom Notification Script

2015-08-24 Thread Andrea Iannucci
a POST request. This will allow you to easily capture the response and log it to otrs. Jay Jay On Fri, Aug 21, 2015 at 12:58 AM, Andrea Iannucci <mailto:andrea.iannu...@firstclarity.com>> wrote: Hi everyone, i'm quite new to OTRS and i'm trying to add a

Re: [otrs] Custom Notification Script

2015-08-24 Thread Andrea Iannucci
maybe this function wasn't yet implemented, am i right? Thanks On 24/08/2015 09:11, jan.dre...@bertelsmann.de wrote: Hi Andrea. Am 24.08.2015 um 09:36 schrieb Andrea Iannucci <mailto:andrea.iannu...@firstclarity.com>>: thanks for the sequence but actually i know where to create

Re: [otrs] Custom Notification Script

2015-08-24 Thread Andrea Iannucci
On 24/08/2015 09:30, jan.dre...@bertelsmann.de wrote: Hi Andrea. Am 24.08.2015 um 10:19 schrieb Andrea Iannucci : The version i'm using is: OTRS 3.0.8 I suppose that my OTRS version is old and maybe this function wasn't yet implemented, am i right? Yes, that’s correct. AFAIK you

[otrs] Cannot Fetch/Send E-Mail

2015-10-26 Thread Andrea Iannucci
Line: 88 So i think for sure OTRS is not able to send-out emails, am i right? Any hint? Thanks -- Andrea Iannucci -- Systems Administrator -- (w) www.fir

[otrs] Cannot Fetch/Send E-Mail

2015-10-26 Thread Andrea Iannucci
Line: 88 So i think for sure OTRS is not able to send-out emails, am i right? Any hint? Thanks -- Andrea Iannucci -- Systems Administrator -- (w) www.fir

[otrs] Cannot Fetch/Send E-Mail

2015-10-27 Thread Andrea Iannucci
Hi guys, i've updated our old OTRS 3.0.3 to the newest OTRS 5. DB Update went smoothly but now appanretly the new e-mail are not fetched, at this moment i've the old OTRS 3 istance working in parallel mode with OTRS 5 (two different servers using IMAP to fetch emails). The old one is fetchi