Hi guys,
i've updated our old OTRS 3.0.3 to the newest OTRS 5.
DB Update went smoothly but now appanretly the new e-mail are not
fetched, at this moment i've the old OTRS 3 istance working in parallel
mode with OTRS 5 (two different servers using IMAP to fetch emails).
The old one is fetching (and sending) e-mails correctly, the new one is not.
I've checked the logs and i cannot see errors
but if i try to send an e-mail using: cat
../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl
I got:
ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct
26 10:05:15 2015
Message: otrs.PostMaster.pl is deprecated, please use console command
'Maint::PostMaster::Read' instead.
Traceback (14454):
Module: ./otrs.PostMaster.pl Line: 68
ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct
26 10:05:15 2015
Message: No Priority for 3 normal found!
Traceback (14454):
Module: Kernel::System::Priority::PriorityLookup Line: 351
Module: Kernel::System::Ticket::TicketCreate Line: 386
Module: Kernel::System::PostMaster::NewTicket::Run Line: 229
Module: Kernel::System::PostMaster::Run Line: 372
Module: (eval) Line: 87
Module:
Kernel::System::Console::Command::Maint::PostMaster::Read::Run Line: 79
Module: (eval) Line: 441
Module: Kernel::System::Console::BaseCommand::Execute Line: 435
Module: ./otrs.PostMaster.pl Line: 88
ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct
26 10:05:15 2015
Message: No PriorityID (invalid Priority Name?)!
Traceback (14454):
Module: Kernel::System::Ticket::TicketCreate Line: 397
Module: Kernel::System::PostMaster::NewTicket::Run Line: 229
Module: Kernel::System::PostMaster::Run Line: 372
Module: (eval) Line: 87
Module:
Kernel::System::Console::Command::Maint::PostMaster::Read::Run Line: 79
Module: (eval) Line: 441
Module: Kernel::System::Console::BaseCommand::Execute Line: 435
Module: ./otrs.PostMaster.pl Line: 88
ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct
26 10:05:15 2015
Message: Can't process mail, see log!
Traceback (14454):
Module:
Kernel::System::Console::Command::Maint::PostMaster::Read::Run Line: 103
Module: (eval) Line: 441
Module: Kernel::System::Console::BaseCommand::Execute Line: 435
Module: ./otrs.PostMaster.pl Line: 88
So i think for sure OTRS is not able to send-out emails, am i right? Any
hint?
Thanks
--
Andrea Iannucci
----------------------
Systems Administrator
----------------------
----------------------------------------------------------------------------------------
(w) www.firstclarity.com
(e) andrea.iannu...@firstclarity.com
(t) +44 (0) 207 199 1500
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